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The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.
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Too many pop ups but otherwise site is reasonably easy to navigated with options available for most sizes.
Reviews helped a lot in my decision making, I no was nervous about the whole thing from fit, shipping and cost. Oh but the results were worth it all.
Reviews helped a lot in my decision making
The last shaper I bought I love but I want the 2.0 to hold my tummy area in
It was simple and easy. From online to door in little to no time!
The 1st shipment was too big and I followed the sizing chart. I had to pay for shipping to receive the item and exchange. 2nd item is starting to fall apart. I will not buy again.
Quick fast and easy and great fit. It's easy to slip into and wear to work. It really did the job in compression areas of my stomach.
Easy navigation. Good modeling of products!
True to size! So smooth no panty line showing. Snatches my waist and fat comfortably. Dosent make my but look small either!
Everything is well written so you can get knowledge of the products
It was not as easy as expected. I did reach out prior to purchasing and followed their suggestions. It was not on point. I am not big on going through returns. The size was NOT as suggested. I meed a smaller size for sure. I wanted something that would cinch and minimize. I am going to order a smaller size.
Fast easy and efficient, the way I like things.
Their website advertises they have a 60-day 100% fit guarantee. I received a 5X and I wear normally a 2x. I measured the hips when it was flat it was 20 in even if you double that for front and back and add so stretch they advertise it as 54 in fit. I couldn't even close the front. Needed at least another five or six inches. The only way to return an item is to email them and then they do nothing but give you their mailing address you are taking hostage as you have no other alternative but to pay for postage. This is false advertisement and returning General's office should be contacted as returns are not free.
The shopping experience was okay. The piece itself is not okay. It did not give the desired results as advertised. I probably won't be using it.
I bought 3 things only 2 came I email them they responded quickly and also made sure I to send it out again also they did a follow up email
There was Lots to choose from and I hoped my final decision was the right one based off of description provided. Sure enough I was beyond pleasantly surprised. The undergarment was not only comfortable when I put it on, the zipper crutch is amazing. At first it felt heavy and I thought it would feel as such when I put it on and it was the opposite.
Lots to choose from I hope my final decision is the right one based off of description provided
It feels uncomfortable and doesn't hold me in the way I'd hoped. It's nearly impossible to go to the bathroom even though it has an opening that zips.
If I can get it on ….will try again. Oh boy this is tougher
I found everything I wanted and my experience is exceptional.
Quick and easy. I loved the various payment options that were given. I didn't have the site crash or lag on me.
Fast Service, product fit so comfortable. I'm so pleased. I've purchased many brands, this by far has out done them all.
Wife loved it and was able to said it gave her that sexy feeling once again. Game changer!
Answer: They are legit. I purchased from them. The item was as described and is excellent quality
Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.