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ShapellxReviews 4,320

4.1

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Shapellx Reviews Summary

The company enjoys a generally positive reputation for its high-quality shapewear, with many customers praising the fit, durability, and effectiveness of the products. However, there are notable concerns regarding customer service, particularly related to response times and the handling of returns and exchanges, which have left some customers frustrated. Additionally, issues with sizing and product expectations have been highlighted, suggesting a need for clearer guidance on fit. Overall, while the product quality is a strong point, enhancing customer support and addressing sizing discrepancies could significantly improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
864
value
41
shipping
44
quality
3,478
This company responds to reviews on average within 4 days

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19,782 reviews

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Louisiana
1 review
0 helpful votes
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Worked perfectly for my dress!
November 20, 2022

Too many pop ups but otherwise site is reasonably easy to navigated with options available for most sizes.

Date of experience: November 20, 2022
Texas
1 review
0 helpful votes
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Pleasantly surprised
November 20, 2022
Updated review

Reviews helped a lot in my decision making, I no was nervous about the whole thing from fit, shipping and cost. Oh but the results were worth it all.

Date of experience: November 20, 2022

Reviews helped a lot in my decision making
October 30, 2022
Previous review

Reviews helped a lot in my decision making

Date of experience: October 30, 2022
Nevada
1 review
0 helpful votes
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Shaper 2.0
November 19, 2022

The last shaper I bought I love but I want the 2.0 to hold my tummy area in

Date of experience: November 19, 2022
Texas
1 review
0 helpful votes
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It delivers
November 19, 2022
Updated review

It was simple and easy. From online to door in little to no time!

Date of experience: November 19, 2022

It was simple and easy
October 29, 2022
Previous review

It was simple and easy.

Date of experience: October 29, 2022
Illinois
1 review
0 helpful votes
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Not good
December 18, 2022
Updated review

The 1st shipment was too big and I followed the sizing chart. I had to pay for shipping to receive the item and exchange. 2nd item is starting to fall apart. I will not buy again.

Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 18, 2022

Easy to order
October 28, 2022
Previous review

Easy to order

Date of experience: October 28, 2022
Mississippi
1 review
0 helpful votes
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Great fit
November 18, 2022

Quick fast and easy and great fit. It's easy to slip into and wear to work. It really did the job in compression areas of my stomach.

Date of experience: November 18, 2022
Texas
1 review
0 helpful votes
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PERFECT SNATCHER
November 17, 2022

Easy navigation. Good modeling of products!
True to size! So smooth no panty line showing. Snatches my waist and fat comfortably. Dosent make my but look small either!

Date of experience: November 17, 2022
Texas
1 review
0 helpful votes
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Great compression
November 15, 2022

Everything is well written so you can get knowledge of the products

Date of experience: November 15, 2022
Texas
1 review
0 helpful votes
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Not What was Expected
November 15, 2022
Updated review

It was not as easy as expected. I did reach out prior to purchasing and followed their suggestions. It was not on point. I am not big on going through returns. The size was NOT as suggested. I meed a smaller size for sure. I wanted something that would cinch and minimize. I am going to order a smaller size.

Date of experience: November 15, 2022

Fast easy and efficient, the way I like things
October 20, 2022
Previous review

Fast easy and efficient, the way I like things.

Date of experience: October 20, 2022
New York
2 reviews
5 helpful votes
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Their website advertises they have a 60-day 100% fit guarantee. I received a 5X and I wear normally a 2x. I measured the hips when it was flat it was 20 in even if you double that for front and back and add so stretch they advertise it as 54 in fit. I couldn't even close the front. Needed at least another five or six inches. The only way to return an item is to email them and then they do nothing but give you their mailing address you are taking hostage as you have no other alternative but to pay for postage. This is false advertisement and returning General's office should be contacted as returns are not free.

Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 14, 2022
Tennessee
1 review
0 helpful votes
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It's Okay
December 13, 2022
Updated review

The shopping experience was okay. The piece itself is not okay. It did not give the desired results as advertised. I probably won't be using it.

Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 13, 2022

Fast and easy checkout
October 20, 2022
Previous review

Fast and easy checkout

Date of experience: October 20, 2022
Georgia
1 review
0 helpful votes
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Great customer service
December 12, 2022

I bought 3 things only 2 came I email them they responded quickly and also made sure I to send it out again also they did a follow up email

Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 12, 2022
Canada
1 review
0 helpful votes
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Snatch to the God's
November 12, 2022
Updated review

There was Lots to choose from and I hoped my final decision was the right one based off of description provided. Sure enough I was beyond pleasantly surprised. The undergarment was not only comfortable when I put it on, the zipper crutch is amazing. At first it felt heavy and I thought it would feel as such when I put it on and it was the opposite.

Date of experience: November 12, 2022

Lots to choose from I hope my final decision is the...
October 22, 2022
Previous review

Lots to choose from I hope my final decision is the right one based off of description provided

Date of experience: October 22, 2022
North Carolina
1 review
0 helpful votes
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It's OK
December 12, 2022
Updated review

It feels uncomfortable and doesn't hold me in the way I'd hoped. It's nearly impossible to go to the bathroom even though it has an opening that zips.

Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 12, 2022

Thank you!
October 19, 2022
Previous review

Thank you! Hope it works!

Date of experience: October 19, 2022
Texas
1 review
0 helpful votes
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Works great
November 11, 2022

Love products, we'll organized site, easy checkout.

Date of experience: November 11, 2022
Texas
1 review
0 helpful votes
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If I can get it on…
November 11, 2022

If I can get it on ….will try again. Oh boy this is tougher

Date of experience: November 11, 2022
Georgia
3 reviews
0 helpful votes
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I love Shapellx!
November 11, 2022

I found everything I wanted and my experience is exceptional.

Date of experience: November 11, 2022
Texas
2 reviews
0 helpful votes
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Unexpected riding and rolling
November 11, 2022

Quick and easy. I loved the various payment options that were given. I didn't have the site crash or lag on me.

Date of experience: November 11, 2022
Florida
1 review
0 helpful votes
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The Best Decision I made
November 11, 2022

Fast Service, product fit so comfortable. I'm so pleased. I've purchased many brands, this by far has out done them all.

Date of experience: November 11, 2022
Florida
1 review
0 helpful votes
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Awesome
November 11, 2022

Wife loved it and was able to said it gave her that sexy feeling once again. Game changer!

Date of experience: November 11, 2022

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.