Shane Co. has a rating of 4.8 stars from 220 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shane Co. most frequently mention customer service. Shane Co. ranks 24th among Diamond sites.
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Arleen and Dylan took great care of my husband and me. We got exactly what we wanted. They cleaned all my jewelry while we waited. We left my broken ring, one bought at a different jewelry store, and they fixed it so beautifully. You cannot even tell it was broken. They also polished it, so it sparkled magnificently. I got so many compliments. Also, on both occasions the ladies and the Service Desk were so helpful and sweet. Everyone even the security guard were very attentive and helpful.
We got married in mexico and we went to take pictures in the ocean with the photographer, long story short the ring slipped off and could not be found. We were very sad but I thought "lifetime warrenty" no need to worry. To my great surprise when we got back and I called them they told me loss and theft are not covered but I was never told of this it was always "lifetime warrenty" and we cover everything. The sales person I talked to sends me a 400 page coverage and highlighted on page 231 states loss and theft are not covered. Had I been given this information up front and it was not hidden I would of went elsewhere and got twice the diamond size for half the price I paid a premium because if the "lifetime warrenty" expecting them to cover my butt. Please please go elsewhere. Diamonds of better quality and cheaper in almost any other diamond store I just got suckered into the "lifetime warrenty". Please don't make the same mistake I did l!
I needed an anniversary gift for my gf, I knew I wanted to get jewelry but, as a guy, I don't have a clue about that stuff. I went to the Shane Co site and it was easy from there. I clicked gifts for women and they gave me a few options like necklace, ring, earrings, bracelets... so I chose earrings. Then it showed me options like their most popular, white gold, yellow gold, items under $100... so I hit items under $100 and it narrowed my search even further. I found a great pair that I know she'll love and didn't break the bank.
A place for me to search for birthday gifts for some people ;) Its just that easy - you find the thing you need and then make a decision whether to get it here or go to your local store. The delivery is fast and safe, never had problems, though the prices can sometimes be too high.
I know that Shane co claims to be the 'best in the jewelery business' and that their fifth c is 'customer service' but really, they're the worst non-commission based jewelry store I've been to. They're pushy, they ignore you regularly, they don't have a very good selection
Short of going to local bulk diamond stores, Shane Co. Offers an inexpensive alternative to the pricey brands. I haven't bought rings but I have bought good earrings.
Visit your local Shane Co. jewelry store for the best collection of engagement rings, wedding rings and fine jewelry. Buy risk-free with our 60-day return policy and free lifetime warranty. Experience the difference today.
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