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Secret Sales has a rating of 2.9 stars from 628 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Secret Sales most frequently mention tracking number, wrong item, and many times problems. Secret Sales ranks 7th among Designer Clothes sites.
This company does not typically respond to reviews
I ordered 2 items that were related. They had the size and color I wanted and it was a simple step to buy and to pay with PayPal. The items arrived in a relatively short time, highly recommend.
Brought a coat and they didn't send it no explanation why and then they tried to take my postage I had to email them several times eventually I got all my money back won't be buying from here again.
The items I ordered, Sandals and Dress, are of such poor quality. Unless you know exactly which brands the items are from, do not order, because they are not all high quality brands. And they are overpriced, non designer items from high street shops, are being sold at higher prices than buying directly from the retailer.
Products used:
Both items are relegated to the back of the wardrobe
Returns process is confusing and long winded. Why can't they supply a return label with the items, like evreryone else? This put me off and I won't buy from there again.
WHY MUST WE PAY THE CHANGE IN EURO? SO WE PAY MORE THAN THE RIGHT PRICE OF YOUR ARTICLES. THAN WHAT ARE YOU GOING TO DO FOR RESOLVING THIS PROBLEM? I WAIT FOR AN ANSWER
Hi, am i safe here? I have 6 items on order, these blogs are making me nervous, however if payments are through paypal i guess this is protection for refunds
Paypal keeps saying I am timed out when I try to purchase good, yet I can get into my account on other sites
While I've never had a bad experience with SecretSales I don't think a lot of their products are genuine. I've received a couple of products that we're very bad quality - now if the were true designer products they would be a lot better. Plus I've found that with non-designer things (Lights, Decorations, etc) You can go onto Google and get the exact same product for a lot cheaper.
Be prepared for it to take a good few months for things to arrive as well - you pay £5 for delivery you'd think it would come a lot quicker but clearly not.
They used to be a really good website a couple of years back but now don't expect much.
All is ok, but:
1. Wrong colors
2. On the home page is NOTHING
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A little bit about us
Secretsales has one very simple goal – to save you money every time you shop. Unlike traditional retailers secretsales launches new sales every single day of the week from hundreds of well-known brands, all at 30-70% off. This means that not only is there something new to shop every time you visit, but you’ll never pay full price for anything.
How it all works?
As a flash sales website we launch new sales every day from hundreds of brands you know and trust. Every sale lasts for 4 days and has discounts of between 30- 70% off, giving you what you want for less.
Top tips for shopping at secretsales
Our sales run for a limited time only so you need to be quick to get the best deals. Visit secretsales every day to ensure you don’t miss out and open our daily sales emails to see what’s new.
In order to bring you such amazing discounts we only place an order with our brands once a sale has ended. This means it will typically take up to two weeks for your order to arrive. But with our products at such tempting prices, we think it’s worth the wait.
Look out for the speedy 3-5 day delivery symbol on specific sales if you want your goodies sooner.
Don’t forget - everything in our Outlet will be delivered within 3-5 days.
The team
Launched by two brothers – Nish and Sach Kukadia – six years ago, secretsales is now a thriving team of about 100 people based in Notting Hill, London. We’re as passionate about making our company a great place to work as we are about getting you the best possible products at the best possible price. Find out what goes on at SS HQ by following us on twitter and facebook.
Our investors
We have a passionate team of institutional investors including Doughty Hanson Technology Ventures, Pentech Ventures, Partech International and Connect Ventures. As members of our board they’re fully committed to growing secretsales and fully support the business in both a financial and advisory capacity.
Future Fifty
#FutureFifty programme
SecretSales has been chosen to be part of a new government-led initiative - TechCityUk’s #FutureFifty programme. This means we’ll be given additional support to keep growing and improving our website to make sure our customers have the best possible shopping experience.
