SecondsaleReviews 40

I ordered a completely different book than the one they sent me. There was also an envelope inside that had been torn open and the offers were outside of it. I don't know what happened, but I've sent multiple emails over the past week, and have not gotten a single reply. Horrible customer service.

I did receive volume 1. (It had a fair bit of marking, but that did not bother me too much.) But it was clearly indicated as a two volume set. It is interesting to learn more about this "company" (?) or person. I don't understand why they won't respond at all to my repeated attempts to ask if they could send volume 2. I'd rather not go to the trouble of driving to a USPS store. I'm not even confident that even if I return volume 1 I would get my money back. It was hilarious trying to communicate with a robot. Why not a human being? It is such a simple question. Oh well, c'est la vie, I guess.

I ordered a bible study leadership kit with a dvd and received a non leader book. After repeated attempts to contact customer service, they finally contacted me after I left a message on Facebook. They said they will refund my money, but I would have to order the leadership guide again. No way, I do not trust the outcome would be any different.

On June 20th I ordered 2 books. I received confirmation on June 21st that they would ship separately. Book 1 arrived June 27. Contacted them via email on June 28,29th and 30th for the 2nd one. Contacted via their website June 28th and 29th. Contacted via phone July 3rd. No responses from anyone.

I ordered a book on 6-16-2023. I received the tracking information the next day. 12 days later the book isnt here. The tracking show the book was never even delivered to the post office. Calls and emails go unanswered. These are scam artists and should be out of business.

They lie in the description then don't answer emails to confirm. Thought I was buying 2 sets of oracle decks which was supposed to include 88 cards altogether and guidebooks. Did I get that. Nope not at all instead I got 3 books all of which were not in the description. So mad they got to money. I will get a refund or else I'm going to just burn these useless books they sent to me. So angry right now was really looking forward to those cards just to be mislead and lied to! Do not buy from them. Hope they go out of business

I should have read the reviews before purchasing books from Secondsale. I originally ordered 3 books, and I only received 2. The third book was a Harry Potter book written in Chinese. When I asked them to correct their error, customer service was slow to respond and would not send the correct book. They insisted on a refund but omitted shipping costs. That means if I want the book I ordered the first time, I would have to reorder it and pay the shipping cost. Based on other reviews, this happens consistently. What a scam!

I bought 6 books from them. 4 of which were apart of their Buy 3 get 1 free sale, the other 2 books were not. Well one of the 2 books not apart of the sale was not in my order. When I contacted them, they refused to send the book itself, and then did not refund me the proper amount, and refuse to do so. I have to return the entire order to them for a full refund, which I know won't happen because they will claim all the damage the books arrived in were my fault

Have been trying to reach SecondSale.com since Friday when I finally received my copy of A Grief Observed. It was not the book I ordered. The dustcover says it is the grief book. The interior of the book contains a copy of The Abolition of Man. I would like the book I ordered. You have no phone number. How do I return this book and get the one I want?

Ordered 3 books which gave me free shipping. Before they came, got several nice offers (e.g. 4th book free) via email, but when I asked how to add a 4th to my 3-book offer within 20 minutes of placing the order, no response.

So okay, no one's perfect. BUT when I got my order, 1 that I paid for was missing. No reason given, not out of stock according to their website, they finally responded via FB that it would be easier on their bookkeeping if I'd take the refund and reorder... but then, of course, I'd have to pay shipping FOR THEIR MISTAKE. After the FB back-and-forth they did issue a credit to my cc. (NOT when they only shipped 2 instead of 3, not in response to emails or filling out their contact form, only when I publically complained.) But I wanted the book! So I bought it from their competitor.

PS They delete negative comments from their FB page, just to show you how ethical and transparent they are. Nope, not ordering from them ever again.

I buy a lot of used books on other websites and never encountered rude people like this company. They will not ackknowledge that the descriptions for books I ordered were misleading and they won't offer arefund either.

Terrible customer service and a scam. I ordered books. Was told they shipped in 2 orders. Received 2 orders with 2 of my 6 books. Contacted customer service as the website states all were shipped. Was told they already refunded me for the books that were lost in the warehouse and notified me. I told them I had not been notified or received a refund and sent screenshots of the website. I asked when the refund would be there. He said 3 days. I said from when since it had been 11 since I ordered. He said today. It is a scam. DO NOT WASTE YOUR MONEY.

I did not receive all of the items in the listing. Description on website and bill of sale state "Strawberry Shortcake Berry Yummy Cookbook With Pink Measuring Spoons." I purchased this one rather than a same condition book without spoons that was less expensive. I did not receive the spoons. I did contact the company and was told it was over the 30 day return policy. I didn't want to return it; I wanted the spoons as advertised. Additional response from Second Sale states "Listed books are not guaranteed to have supplemental items such as access codes, CDs, DVD etc…In order to guarantee that you get supplemental items, we suggest to buy the book, new." The book is out of print and I'm sure they know that. Customer service and truth in advertising - abysmal. Buyer beware!

I received an unsolicited book from them and I emailed them multiple time asking why it was sent. The book was borderline contraversial and unsettling for my family. They never responded at all

Almost as if they are in the business of political propaganda

I ordered Launchpad For Moores The Basic Practice Of Statistics Twelve Month Access - Book Condition: Used - Very Good
All I got was a piece of paper with a code for accessing the Launchpad version of the book that no longer exists. They also sent me coupons from other businesses. Overall it feels like a scam. I would not use them.

I've ordered 3 books from Secondsale and received free shipping since the order was over 10$. However, only 2 books arrived in a package, one book was missing. I was informed that I can reorder the missing book after refund is issued. When I inquired Re free shipping, since it was not my fault the book did not arrived, I was told that they have free shipping on orders over 10$ only. My further inquires went unanswered. I would not recommend this website- they messed up the order, did not apologize, wanted me to reorder and pay for shipping!

I would give zero stars if that were an option. I ordered 2 books, and after taking my payment, I was notified 3 days later that the items were no longer available. A refund was issued for one book only; after numerous emails, phone calls and "customer service/help" contacts, I was repeatedly told that the full refund was issued but it was not. This appears to be how they operate--they take full payment, don't deliver, and fail to provide full refunds. There are other online customer review sites that reveal enormous dissatisfaction; I failed to read them before learning the hard way. AVOID this business.

Second Sale
HI SUSAN Sxxx,
THANK YOU FOR SHOPPING WITH SECOND SALE!

ORDER DETAILS

Order: MHJYBMHQG Placed on 08/14/2022 18:21:08

Payment: Credit Card

Carrier: Standard Shipping

This place is a logistical nightmare! Don't shop here or you may regret it when you don't receive your product!