Well I have purchased and have been gifted a total of 5 jackets now. All of them fit perfectly. This last one I ordered was two sizes too small. The order came in at a timely manner (I am a magician and perform on cruise ships for long periods of time) so when I got home tried it on and was bummed out that it was the wrong size. Also their return/exchange policy is a bit lacking and short. But they did send enough fabric to take it out. But matching the pattern was going to be challenging and not look right and $$$ to replace the whole back of the jacket. So this jacket will go in the archives not worth huge alteration. 🤦‍🤦‍🤦‍

Tuxedo jacket came out perfectly and customer service made sure it arrived in time for my wedding! Couldn't have asked for a better experience and everyone loved the jacket. I will share pics once we receive them from our photographer! Thanks Sebastian Cruz Couture!

Throughout the experience I received great communication. The agent helped me get the right size and expedite the products for delivery in time for an important event. I'm a weird size and every other time I order off the internet the fit, material, and/or tailoring are pretty terrible. I frankly expected the same here... and I was wrong. Great material, quality build, wonderful fit. I'm recommending them to all my friends

My overall experience was great. I ordered 3 waistcoats all a few inches too small, and Customer Support was great about helping me fix that. I was able to get free yards of fabric for 2 of the 3 waistcoats sent to me. They arrived rapidly without a hitch. Thanks SCC!

I'd like to thank the entire Sebastian Cruz team for the outstanding customer service. I ordered in a short time frame, emailed them my deadline, and they assured me they would make it priority have it shipped before then in which they delivered on and then some! The quality of each item and how professionally packaged and neat it all came makes their reputation and brand exceed all others. The suit and shirts are of the HIGHEST QUALITY and fit like a glove- little to no alternations if proper measurements are given! They added in a generous gift of cuff links and a pocket square on my second order for my personal wedding suit…There is no competition!

Bought a full suit with a custom tailored shirt but the shirt was no where near my measurements. Received my suit on time for my party but they were very poor in communicating where my shirt was. Event was in NY I asked them to send it there only if they can get it there on time or cancel it. They sent the shirt weeks after to NY when I was already back in my home town. After a friend ships the shirt to me I reached out to them and they did absolutely nothing about it.

Customer service is top notch and expedient They're true problem solvers and have quality quality apparel is how I felt up until this last infraction based on how they handle this will determine if they make it back to 5star. They have been phenomenal for the most part but this last 2 weeks have not been what I've come to know. I'm annoyed

I placed my order on November 13th, 2021. I have been inquiring about my order and no one has gotten back to me. I have left voicemails and also sent emails to no avail. I don't want to leave a negative review because I really can't rate the quality of the product I don't have yet. However, getting any response has been very difficult.

My rating is only related to the time and lack of communication.
This product is for our wedding and I'm glad we have a few more months before our wedding or we would be in trouble.

The website states the following "The process is quick; 8-12 business days. Shipping is usually just an additional 2-3 business days" but this has not been my experience. It has been 2 months and 11 days and I am still waiting.

I just need someone to return my call or reply to my emails regarding this matter.