I have been communicating with Brian regarding a price difference from a different web site. He has assured me I will be refunded the difference in price x 2. He has been very prompt in getting back to me. Thank you Brian
Come here first and don't bother or waste your time going elsewhere because no one can beat SeatSmart!
I was extremely nervous buying my tickets from a site I had never used, but am glad I did. They didn't have any extra fees and they were the lowest price I found. The guy answered my email the same day and got my ticket to me within an hour of responding to the email.
Would be nice to have a spot to "filter" based on price you want to pay etc. If it was there, I missed it.
They boast being able to price match and beat any other COMPARABLE tickets on the web.. in other words.. same seat/same row.. same day... ok check.. after a lot of research and debating I found 2 or 3 different tickets that I could acquire cheaper elsewhere.. but figured I'd try to deal with Seatsmart and have them beat the price i found.. as they boast about their best price policy...
So after a bit of looking I found no way to price match effectively so I instead sent an email into them requesting info on how to go about the price match.. after being told and asked for my examples i sent in links to the tickets at another website for them to view.. after about 7 days.. I got no response and was curious why.. so I responded to their last email and questioned if they were able to help me out with a match.. within 30 mins i got a response mentioning the tickets they had were cheaper than the tickets I found originally.. -
Which of course they are now.. they had 8 days to change and update the price for the tickets... likely to avoid having to do a price match for me..
So after that response.. I sent another email and mentioned that I had requested the match over a week ago and the prices likely changed since then and why did it take so long for them to respond...
I never did receive an email back from them..
based on my experience.. I'd suspect their reviews are fairly fraudulent..
I love SeatSmart - exceptional customer service to the point where I received a call from Dan when I was having an issue with the checkout process. Would definitely recommend to anyone else looking for an alternate source to get tickets from with a much better experience.
I am sure the fees are hidden in there somewhere but thank you for at least charging me exactly what you said you were charging me.
Simple process and tickets arrived by email immediately. No fees and tickets were really affordable. Will definitely use again and again.
Definitely the cheapest price, no additional fees. Had a question and the response was timely and very helpful.
I have a vision disability which i need more contrast with the words to the background. It was hard for me to fill out the form.
Better that the other tickets outlets who give you and price and then in very small print at the bottom adds huge fees
I tried to buy tickets and was declined related the fraud team. I called the bank and everything was fine. It is your end that is the problem. I looked again and the tickets I tried to buy are gone. I am trying to purchase another pair of tickets and haven’t succeeded in the final step of confirmation after checkout. If this attempt fails, I am through with this site. It is way to cumbersome
While I had a difficult time purchasing tickets, the support staff really helped me out! Thanks to Dan and Brian!
I have used Seat Smart several times and I have always been very happy!!!!!
Tickets were received within 2 days of ordering.
After reviewing prices at over 25 different sites, Seatsmart had the best price and no hidden fees that appear at checkout!
Very easy, but I wish customers new about a mandatory Fed Ex charge of $15 or more even if an even is purchased in October for February.
Easy to use and was able to use a coupon that covered the shipping. Was a little concerned when I didnt get an email confirmation. I was able to find a number to contact a real person. He assured me I would receive the tickets Wed. Yep got them today. Two days before the game. Saw the price on the tickets. They were only marked up $10 each, not bad!
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