SeaFancy

I never receive the items I order from this company, and when I try to send them an email always come back, I need my money back

If I could give 0 stars I would. The two swimsuits I ordered from SeaFancyUK arrived after 10 days (so obviously shipped from abroad) in a ripped open package and were of very poor quality- see through when dry so imagine what they'd be like wet). I immediately emailed to ask for a rerun address to send them back for a refund. I waited 7 days for a response to that email which I have copied below:
Hello,
Thank you for reaching out to us about your return request. I'd be happy to help.

Please find the return instructions below:
1. We accept returns of unworn and unwashed items with the original tags, including hang tags and clear packaging.
2. Please take a photo of the swimsuit underwear crotch sticker. If there is no crotch sticker or affects the secondary sales, no return or exchange will be accepted.
3. We currently are unable to offer a free returns service, so return shipping must be made at your own cost.
Please DO NOT return to the address on the package received, which is not our return address. Otherwise, we are afraid that we will not accept returns and no refunds.
4. Upon receipt and inspection of the returned item, we will be happy to refund the price of the item (not including shipping fee as we had shipped it). To ensure a successful return, please use a standard shipping service that provides tracking.

As an alternative solution, would you be satisfied with a 30% refund of the Item you want to return or exchange as compensation for keeping the item, as well as a coupon that can be used for your next purchase? If you prefer to return the item for a refund, we will follow the above procedure.
We look forward to hearing from you soon.
Best regards,
Sophia | Customer Service Agent | Seafancy Support Team

That email arrived at 03:24am on 26.06.23 and I responded asking for an address and adding the requested pictures at 11:24am on 26.06.23. I am yet to hear back from them.

I paid £58.82 (inc delivery) for 2 swimsuits but apparently £17.64 would have still given this con-man company a profit because they are willing for me to keep the poor quality items to accept that as a refund. Because I want all my money back they have ghosted me.
DO NOT BUY FROM YHESE PEOPLE. THEY RIP PEOPLE OFF.

Great quality, delivery faily fast, products are exactly as shown, wouls have like to have exactly the same choice in plus size than in regular.

Great fit and cute design! The material is comfortable and dries well.

Order came through quick once processed and everything fit thank you

I never received my order, I tried to email but email kept getting kicked back, and now I am annoyed I have to type at least 50 characters.

Great filters to find the style and patterns that I like, for the price I am very happy with the quality of the swimsuits I received.

I really like this style. I got a small. It has a lot of extra material in the stomach and in the boob that I couldn't fill. I'm a 34B, 3'4."

My clothes came faster than they usually do. I love the material and the fit is on point!

Good quality for a great price. I couldn't find shipping info, and it took a while so I was nervous I got scammed.

Top was too small and bottoms were too big. American women's 2x is usually more adjusted to matcht top to bottom sizes.

The lower half was flimsy and i don't want to wear it. Threads were hanging off the suit as well

Very satisfied with my shopping experience with SeaFancy. They answered all my questions before I placed my otder.

I am very satisfied with the style and I also bought one for my sister. Extremely like.

I love all the items I ordered. Placed a second order and got one for my teen daughter.

I won't know until we see how long it takes to get the order and what quality it will be.