Sea Breeze

Imo, Seabreeze makes the most excellent heaters on the market. I bought mine in the Fall of 2018 for the Winter. The oscillating blades stopped oscillating shortly after I bought it and remain stationary on an angle. There's a one-year warranty. I had to wait until the Winter passed until I could call them. I left them a message through their site. No response. I left 2 more messages, still no response. I contacted their authorized repair dealer. He informed me that Seabreeze doesn't make the heaters anymore and that they're offering refunds for heaters under warranty. He kindly sent them a message to contact me. Someone from Seabreeze contacted me a few days later at 6:15 p.m. She wanted a copy of my proof of purchase. She spelled out the email address, and I sent it. The email came back non-deliverable. I left such a message through their site. A day later, she emailed me with the 'complete' email address. A few days later, the same girl telephoned me to see how things were going. She was unaware of my email to her. When I told her I sent her an email, she then found it. A few days after this, someone else emailed me. He informed me that Seabreeze is willing to refund my money "if the unit is not functioning." *ah, I see what I'm dealing with.* He continues, I am to send them the heater unit to verify that it's not working - at my expense. They will send me an RGA (Return Goods Authorization) slip so that the warehouse will accept it. A cheque will be issued in 4-6 weeks - minus shipping costs. (They actually want me to pay for the stamp?). That's all pretty bad. I wrote back telling him that the heater is functioning, which I made clear in my very first contact with them and told him so, repeating that it is a part that is broken (the oscillating blades). I have not heard back from him, and am obviously not going to. I spent 3 weeks trying to talk to someone to get this looked after. The bottom line: The warranty means nothing. Seabreeze makes fans also, and since they don't make the heaters anymore, I would think the fans are how they intend to stay in business. I would think the fans come with warranties, too. Oh joy. The customer service is so bad, it's a wonder they're in business at all. And their warranties mean squat. You have been warned.