ScoreBig

I purchased tickets to the Dallas vs. Denver game, the day that the tickets were released for sale. My tickets included the pregame tailgate that allowed early access to the stadium startin at 1030 am. Two of my tickets were delivered via email I a timely fashion. I contacted my ticket point of contact gird before u went to the field, I was assut d my ticket would arrive prior to the stadium opening. I arrived at the stadium at 1045, still with the third ticket unissued. However, the third ticket was delivered at 1130 (45 minutes of me and my party standing outside) the day of the game after several challenges and phone calls. The details of the issues are not important, however the delay in receiving my ticket and the location of what I was promised and what I actually received are the problem. Due to the time I received the third ticket, I was unable to enjoy the tailgate and the third person in my party was in a different section although the initial ticket promised was supposed to be right behind the other two. With the overvalue ticket price and associated fees I paid, I expected to at least receive my tickets on time and as promised.

I figured I would try them instead of Stubhub. What a big MISTAKE! I bought tickets for the Cubs-Yankees series in May. I paid for 5 seats together and received 4 together and 1 in another section. For the next game, I bought 3 together, but the same problem occurred with 1 in a completely different section. I called and was told they would fix it in 72 hours. I called 3 weeks later, and they had no answer for me. The best part was after being on hold for 30 minutes, they hung up on me. I called back and asked to speak to a manager. He was just as rude, and he had no answers. He kept saying "well I wasn't the manager handling this." They told me to call back tomorrow because they have to give the seller 24 hours to respond. I asked what the hell did they do 3 weeks ago when I called? I asked if they even followed up when they did not get a response. The so-called manager was clueless This was the worst customer service I have ever had. They obviously do not want my future business. I will definitely go back to Stubhub because I have never had a problem with them.

Edit:
After receiving the run around and being on hold for a total of 3 hours, I received confirmation my seats are together. Apparently Wrigley Field has an odd numbering system to its Aisle and Seat Numbers. The woman I talked to actually took the time to figure it out for me (4th time calling). I think her name was Callan, and she had only been there a month. She got a manager to resolve my situation and got the answers I needed. My question is why did it take me calling 4 times? This took way too long to figure out. I will not be using this website again. I will stick with Stubhub.