• Scopely

Overview

Scopely has a rating of 1.0 star from 15 reviews, indicating that most customers are generally dissatisfied with their purchases. Scopely ranks 789th among Gaming sites.

  • Service
    11
  • Value
    11
  • Shipping
    2
  • Returns
    6
  • Quality
    9
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
8
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How would you rate Scopely?
Top Critical Review

“Star Trek Fleet Command STFC Scopley”

Andrew P.
6/9/22

Playing for 2 years +, Level 44,9M Valdore, #1 Alliance I'd love to give Star Trek five stars. BUT. I will not. The game design has become copy and paste, high dollar packs, very slow advancement, $49 to $200 packs that barely give any progression. Does not feel like fun anymore. This game has become a grind fest, with hamster wheels on 11 sides. I have logistical operations job and I have a 2 year old I'm probably $15,000 plus into this game. And struggle to justify Scopely.

Reviews (15)

Rating

Timeframe

Other

Thumbnail of user andrewp1938
1 review
0 helpful votes
June 9th, 2022

Playing for 2 years +, Level 44,9M Valdore, #1 Alliance

I'd love to give Star Trek five stars. BUT. I will not.

The game design has become copy and paste, high dollar packs, very slow advancement, $49 to $200 packs that barely give any progression.

Does not feel like fun anymore. This game has become a grind fest, with hamster wheels on 11 sides.

I have logistical operations job and I have a 2 year old I'm probably $15,000 plus into this game. And struggle to justify Scopely.

Thumbnail of user kskryagi
1 review
0 helpful votes
March 7th, 2024

I play star trek fleet command and the game gets worse after every update. Lag is horrible, errors and faults are horrible, game resetting periodically at the worst times. Events that are assigned can't be finished. Constant failure. All you get is sorry we are working on it. The only one that needs an apology is the tree that is making 24-7 oxygen for these clowns. So pathetic when it comes to costumer service. Game is trash. I laugh at every update and enjoy watching players quit. 🤣

Service
Value
Shipping
Returns
Quality
Thumbnail of user felicias438
2 reviews
47 helpful votes
September 26th, 2023

As all games it started off fun just to get you hooked but as you progress you realize it is rigged! You do not get enough dice to complete in the events, bots are very notorious in this game as well! 8 hours is way too long to receive those little dice you give! ABSOLUTE rip off! PAY TO PLAY GAME! PREDATORY PRACTICES! STEER CLEAR FROM THIS GAME OR YOU'LL BE QUITE DISAPPOINTED! IT OPERATES JUST LIKE A CASINO! YOU'VE BEEN WARNED!

Tip for consumers:
UNFAIR GAMEPLAY AND PREDATORY PRACTICES

Service
Value
Returns
Quality
Thumbnail of user als611
1 review
1 helpful vote
March 6th, 2023

Scopely support is awful! If they do respond they will not provide any assistance with problems with their games! They just blame you for it and close the conversation. If you don't pay to play aka wallet warriors they have no use for you! Even known issues that other players are having they deny any responsibility and push you off to the next person who gives the same result DO NOT GET INVOLVED WITH THEM UNLESS YOU LIKE UNNECESSARY STRESS IN YOUR LIFE! Horrible company!

Service
Value
Quality
Thumbnail of user mc979
2 reviews
11 helpful votes
April 7th, 2022

The company supports credit card theft and is completely unethical in the way they target members in matchups in battles. Will change speed bars for members just to help them out. When you go to show them videos they can't accept videos over 5 secs and expect you to make a YouTube account to accommodate them. Also will not even look at info when you show them on their own support trying to take credit card info.

Thumbnail of user captainw8
1 review
1 helpful vote
December 17th, 2023

This game has become a waste of time playing. It only gets worse the longer you play it. The incompetence of its programers and uninformed customer service are of no help. Do yourself a favor and stay clear of playing this game. Waste of money and time. I know a lot of players who have played for more than a few years and spent a lot of money only getting so frustrated and quitting the game. So don't start and waste your money on a game that doesn't give scrap about the player. Save your money and your time.

Tip for consumers:
Stay away from this terrible run game!

Products used:
App: Game Star Trek Fleet Command

Service
Value
Returns
Quality
Thumbnail of user erneste77
1 review
2 helpful votes
December 13th, 2022

I have been playing Marvel Strike Force for 4 years and once Scopely took over it had gone from Good to PURE EVIL. Prices have not taken an economic upturn, they have sky rocketed! BUGS, price gouging, events moved to fully pay to win in a year. 100 dollar prices that were 5 and 10 dollar sales. I understand making money off of the sales but to ROB your customers is another thing. Every event cannot be completed without spending. This company is a DISGRACE to any game dev team.
I recommend people avoid games that have a Scopely tag on them.

Products used:
bought offers in the beginning and now FTP!

Service
Value
Returns
Quality
Thumbnail of user jc1636
1 review
1 helpful vote
December 2nd, 2022

No help whatsoever, you can almost hear them snickering through the emails. Not to mention the game crashing almost every single day; and if you lose something during a crash? They will email you with instructions which when completed lead to another email with further instructions which when completed lead to another email with further instructions. They do this until you finally give up and say this isn't worth ten dollars. I stayed about 6 months so it wasn't just one bad apple the whole bunch is bad. Join at your own peril, you've been warned

Tip for consumers:
JUST DON'T

Products used:
Games, one game to be exact, I do not think that they ever get anyone to try a second. Total scam

Service
Value
Quality
Thumbnail of user coventryycittyygov
1 review
0 helpful votes
February 15th, 2024

Scopley have recently rigged Mogo with the dice made them predetermined so they know where and when they land! Disgusting your making people pay when your controlling the dice it follows a pattern everyone has worked it out! Change back to random dice

Service
Value
Shipping
Returns
Thumbnail of user anitae136
2 reviews
0 helpful votes
October 3rd, 2023

Maybe a mystery hint for the treasure hunt to help guess but it's a fun game.
I enjoy not having to finish the game in one sitting and have had friends I've played with since the beginning with the rewarded play app and continue to this day.

Thumbnail of user stephaniez746
1 review
0 helpful votes
November 7th, 2023

I play wheel of fortune everyday. I spend a lot of money on this game and get cheated everyday. I contacted the better business bureau about Scopely.

Tip for consumers:
I spend at least 25 dollars a month on wheel of fortune and get nothing in return! Today I went to collect my free diamonds and they didn’t have any available videos! This is unacceptable!

Service
Value
Thumbnail of user jw209
3 reviews
11 helpful votes
October 5th, 2022

Been trying to reach Scopely Customer Service for weeks with NO Response. An item I selected to Purchase with Pay Pal in their Store to advance in the game actually shorted me after I paid for it. Was suppose to receive 280 Grade 3 Crystal and only got 11. Finally when I realized they were not going to respond, I contacted Pay Pal to file a Claim for a Refund. Within a few days my Scopeli account account to make purchases was locked out. Some purchases for Monthly advancement are necessary to keep from grinding to a crawl in the game. At this point, all I have spent (Over $8000. 00) is wasted cause I can't advance at all now. Still NO contact from Customer Service. I cancelled the Refund Request with Pay Pal to try to compromise with them, but NO Response. This is a poorly ran Company with NO Customer Service and has established a Game that if you don't spend a lot of money, you are doomed to go stagnant and not advance while I watch all the items already purchased dwindle away. This Game is a Money SCAM and should have a CLASS ACTION LAW SUIT PLACED AGAINST THEM. PLEASE INCLUDE ME WHEN YOU DO!

Tip for consumers:
Star Trek Fleet Command Review with Scopeli

Thumbnail of user melvaj16
1 review
0 helpful votes
April 19th, 2024

Scopely has started to run monthly incursions in this game with pvp events as well and this is ruining the game. I see in chats how many people are pissed and cannot complete the regular features of the game and makes it impossible for non pvpers to play and even the ones who like to pvp are disgusted with the events promoting pvp as it does not give enough time even for the p2p players to upgrade their accounts. I have watched so many players quit and may soon myself as this game is a losing game now we cannot even do our dailies to advance with the back to back pvp events. They also have so many glitches and intrusive programming it crashed 1 pc and is constantly blocking the intrusive requests for private files.

Tip for consumers:
for a free game they have made it impossible for even paying p2p players to play

Products used:
Star Trek Fleet Command

Service
Value
Quality
Thumbnail of user babxeeeigurl.k.10
1 review
3 helpful votes
September 27th, 2023

Starting the 27th@ 10am admin, and moderators will not be active until the 29th@ 10am as we have joined the strike on MONOPOLY GO
The strike is for monopoly go to make the changes we have been asking for since last album.
1) bugs, errors, lost rewards
2) making it more difficult to get golds.
3) not allowing gold trades
4) not offering higher rewards for higher levels
5) removing dice links, capped links, fill bar
6) customer support is no help
7) the game is unable to be played and win tournaments without purchases
8) Lack of gold packs
9) multiple duplicates of cards exceeding 10+
Etc
How you can strike is uninstalling the app for two days. You will not lose your progress as long as you have your account connected to Facebook. If you don't want to uninstall then don't play. With many groups participating it's 300k+ people Participating, and we hope monopoly takes our concerns seriously, and implements the change to provide better playing experience for everyone.
Or you can keep playing because we aren't forcing anyone to join us but again this group will not be running for 2 days. Occasionally we will have a couple moderators check in to approve posts for those not participating but it won't be as active.

Service
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Thumbnail of user lisac4140
1 review
0 helpful votes
January 20th, 2023

I had been playing Scopley's ridiculously expensive game Star Trek Fleet Command for some time now. While sometimes it feels more like work than play, I really liked the team I was on and they made it feel like a community. WELL, I WILL NO LONGER BE PLAYING STAR TREK COMMAND OR ANY OTHER SCOPELY GAME! They have glitches in their game that they WILL NOT acknowledge. Instead they blame their customers---the ones that pay their paychecks. They will not concede to the fact that COULD HAVE issues that do not appear correctly. I spent money on this game. Boy was I a fool. First, this game is EXPENSIVE to buy add-ons. I guess if you don't mind spending $20-$50 or $100 to get what you need to continue in the upper levels then this game might be for you as there is a very small amount that can be bought for $5. Scopely has other games that have much better customer service AND where the prices are more reasonably priced--like $5. IN STAR TREK FLEET COMMAND, THEY DO NOT CARE ABOUT THEIR CUSTOMERS! So if you're playing this game, BEWARE that if you believe a glitch has happened to you, THEY WILL NOT STAND BEHIND YOU! THEY WILL ROLL RIGHT OVER YOU TRYING TO GET THE NEXT IDIOT TO PLAY STAR TREK FLEET COMMAND. I will never play any of their games again, even though I've heard much better things about their Marvel game. I cannot condone a company where they put profit ahead of their customers. WAY TO GO SUPPORT TEAM FOR STAR TREK FLEET COMMAND! This game also can take too much of your time when they give you an incredible amount of tasks to complete.

Tip for consumers:
That Scopely has many different customer service employees for different games. Some good and some not too good. The customer service team for Star Trek Fleet Command are terrible. They seem disorganized, unreasonable and they seem to NOT care about their customers.

Products used:
This is a service based company providing no REAL item. Only items to be used during your gameplay.

Service
Value
Quality

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