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From the business
Schutz began its activities in August 1995, founded by Alexandre Birman, the current CEO of Arezzo&Co.
The brand invests significantly in researching trends, developing new materials and technologies to create its portfolio. Its mission is to offer a concept of products connected to design, quality, fashion and freedom of expression.
The result is collections developed to reflect the spirit of the contemporary young woman - sexy and irreverent - who dares and challenges what is consensus.
Schutz shoes, bags and accessories currently have a network of points of sale in all Brazilian states. The brand also has its own stores in the country's main capitals and concept stores - flagship stores - located in Brazil's main fashion centers. On the foreign market, the brand has three of its own stores, located on Madison Avenue in New York, Beverly Drive in Los Angeles and Shopping Aventura in Miami, as well as several multi-brand outlets (department stores) and online.
Schutz Reviews Summary
Schutz has a rating of 1.5 stars from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. Schutz ranks 399th among Shoes sites.
Purchased boots as a Christmas present. They ran too large and on Jan 3rd requested an exchange. Quick and easy process for 99% of retailers and legit companies. Not Schultz. Exchange denied b/c not within 30 days of delivery. What? It was a Christmas present and the would not be tried on until after Christmas. Return policy not prominently displaced when making selection or finalizing purchase. Hidden down at the bottom of website. Dishonest foreign company that does not deserve American dollars.
I returned a pair of shoes because they did not fit. I went to the site and generated a return label, took that to fedex, and returned the whole package. They are now telling me that they can't track my return and are refusing to give me my money back. Their website generates a new return label every time you try to check on your return, so the tracking number they are using is new--not the one on my package. Instead of acknowledging that this is a glitch in their own site, they are making me pay for it. I will continue to pursue and refund, because this is theft. The shoes were cheap and ugly, and the customer service is worse.
They are bunch of thieves and liars!
International buyers beware! If you buy shoes from them, you won't be able to return it and you probably should have to return it, because the shoe sizes are so off! And, the cheap quality! If they allow you to make a return, they will return the half of the amount you paid! They will charge you for the delivery, for the return and won't pay your taxes back! Thieves! Shame!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John!
We are sorry for the inconvenience. This is certainly not the experience we would like you to have with Schutz.
We have sent you a private message to try to solve this situation, but we also noticed that our Customer Service team has resolved the issue by providing you with a return label.
Please don't hesitate to reach out to us in case you still need any assistance.
We'd be happy to help. Have a wonderful day!
SCHUTZ TEAM