I received my first order and I was very excited because I picked the scent very carefully. Upon getting my perfume I thought that it smelled completely different than what I'm used to. I never remembered the scent smelling so light. 30 minutes after putting it on I no longer smelled it. My nose wasn't used to the scent as to this being the 1st time using it! I canceled immediately after getting the 1st shipment. A few days before the next billing cycle you already know they hit my credit card right? Email stated that this email address isn't the address I subscribed with yet still took my money again! Buyer Beware!
They sent a woman's fragrance to me (I'm a guy) that had nothing to do with a) my gender and b) my scent preferences. The fragrance preference questionnaire was pointless, as I received a feminine, pungent and cheap smelling perfume. When I complained, I received a generic apology saying it was a shame I didn't like the fragrance (ignoring the fact that they sent a female perfume to a guy) and a pathetic offer of a 'one-time, nonrefundable, non-premium fragrance' as a replacement. I wasn't expecting much, but this was lame - I asked for a refund, instead and was denied. Cancelled membership immediately - not a good experience at all.
Oh and if this DOES work for you - they send a LOT of fragrance in this 'trial.' I would rather receive smaller volumes of fragrance and more of them, than a lot of a single, monthly fragrance. (There are like 120 uses in each bottle.) That was my misunderstanding - I thought you could try multiple (or at least more than one) each month.
Hi Richard, I'm disappointed to hear about your experience. Kindly note that as a subscriber with Scentbird, you have full control of what you will receive in each shipment when you add items to your queue! If your queue is empty, we send Fragrance of the Month: Perfumes for those who chose Perfumes in their account settings, and Colognes for those who chose: Colognes ✨ In these types of cases, we offer courtesy replacements, as due to the guidelines we have in place we cannot issue a refund for the delivered orders. But we are always glad to fix this situation by sending you free replacements for any wrong, damaged, or defective products. If you ever change your mind & want to receive a replacement for the perfume you received, please contact us via support@scentbird.com or our social media channels, we're here for you 😉
I like my scentbird stuff alot but sometimes they send me womens perfume which isnt cool cuz im a man but it varys with each month the colognes they send me are really excellent though and i do love them
Hi Colin, thank you for your honest feedback! I'm really delighted that you're enjoying your experience with Scentbird! Kindly note, that as a subscriber with Scentbird, you'll have full control of what you will receive in each shipment when you add items to your queue. If your queue is empty, we send a fragrance of the month (cologne for men, and perfume for women). The gender you've chosen on file must've been wrongly selected as Female, that's why sometimes you receive perfumes. If you need assistance with resetting it, please contact us at socialsupport@scentbird.com and we'll gladly help you out :)
I originally subscribed to Scentbird and it's competitor at the same time, but I recently canceled my other subscription and upgraded to 2 fragrances per month with Scentbird. I love the fragrance options and the quiz personalizations. Information about fragrance notes is very detailed, which I appreciate. The only thing I wish they offered is exchanges like their competitor does, as well well as free atomizers monthly. This is the first month I have experienced serious Corona related shipping delays, but I still value the service and the product.
Hi Jacqueline, we really appreciate your feedback, and thank you for sharing your experience. I'll definitely pass this on to the rest of the team. Your feedback helps us to improve service for everyone. If you have any questions or concerns, please email us at socialsupport@scentbird.com, we're always happy to help! Keep safe!
Great way to find the perfect perfume and colone for you and not pay a fortune. Trying out different scents and not paying up to $100 just to realize its not the right scent for you. Wonderful idea! So easy and great suggestions.
Thank you so much for taking the time to leave us this amazing review, Caroline! We're so pleased to hear that you're enjoying your subscription!
I got a subscription through scentbird, was charged twice for it, and then recieved nothing. So I cancelled my subscription, and the next month my subscription was active once more and I was charged. So I cancelled it again, and again, and now I have been charged 3 times and received nothing, and have cancelled three times. More than that, when I emailed and messaged Scentbird, I was told there would be no refund, and then promptly ignored. I have involved the police in this matter.
Not worth it. Don't give them your money or information. I will be suing this company.
Hi Mickey, we're so sorry to hear this :( Rest assured that if a subscription is successfully canceled, we will never bill the account. Our team will be very glad to help you and make sure that your subscription is fully canceled. Just contact us via socialsupport@scentbird.com and we'll get this taken care of right away. Thank you!
I dont do much online shopping period. I dont fully trust the process of paying for something and waiting to receive it. I LOVE LOVE PERFUME THOUGH! Fewer and fewer times unless you are at the mall are you able to "sample" smell what you are going to buy. Honestly my palate gets too overwhelmed (even smelling the coffee lol) when I go to mall. But I have bought perfume that I ended up giving away. It simply smells different ON. I LOVE SCENTBIRD... they gave me exactly what I asked for and the ability to track my order. Thank you scent bird for making me feel expensive without the high dollar part.
Hi Heather, thanks for leaving us such a wonderful review. We are thrilled that you love your subscription. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day! ❤️
I love the scents the only thing I wish was different was you could purchase another case as a one time purchase oppose to a subscription or I wish I was given the choice when I first signed up which case I wanted. Being held a subscription for the cases to me is ridiculous.
Hi Rochelle, thank you for your honest review of our service. I'm really pleased to hear that you love our scents! Kindly note that you can purchase colored cases separately in the Extras & Cases under the Fine Fragrance tab. Please email us at socialsupport@scentbird.com if you need any help. Thank you for your feedback.
Ive only tried one month and already canceled, you are charged one month and is delivered the next. If this is truly a scent of the month they are not delivering on that premise. A month on shipping is truly ridiculous considering their warehouse is the USA not china…
Hi Alma, thank you for sharing your feedback. Because we ship in batches, offer free shipping, customize each order according to the scent you’ve selected, & because our vials are considered Hazardous Materials, it takes up to 10 business days to deliver them. Rest assured that our team is working hard to improve our shipping times. We really appreciate you being a customer and we promise to keep bettering our service! ❤️
The scents they have are nice. Great selection. The problem is their shipping. They use Covid-19 as an excuse but they charge you at the beginning of the month and you don't receive your purchase until the end of the month, if then.
Hi Dawn, thank you for your honest feedback. Rest assured that our team is working on improving our shipping times. Your feedback helps us to improve service for everyone, I'll definitely pass it on to the rest of the team. Feel free to email us at socialsupport@scentbird.com if you need any assistance. Thank you.
The perfumes and colognes are great. My husband and I signed up for 2 scents a month. The first month arrived within the promised timeframe. By the 4th month our shipping update showed a label created and tracking number created on February 23rd, 2023. By March 23rd, 2023 the package had still not even been picked up to be delivered. No update had been made on the tracking in over a month. It is now March 27th, 2023 and we still have not received the items we were charged for over a month ago. We have decided to cancel our service because scentbird had us scheduled to be charged AGAIN before we even received the previous order. Not good business practice.
Hi Shannon, so glad that you and your husband enjoyed the fragrances you received from us! Rest assured that we always send all of our customers' orders. If for some reason orders are missing, we're always open to assisting in finding or replacing these orders. You just need to contact us via support@scentbird.com so we could help you out. Thank you!
I initially thought it was a cute idea. I am a hopeless perfume junkie... and so I thought why not? I thought they would be an awesome addition to my perfume closet... trust me I know quality when I smell it. So once my first pick arrived... I tried it out! If I wanted to buy fake perfume I would buy it from the guy I have to dodge on the street that sells huge bottles of it out of his car. If you don't believe me take yours to the mall and compare it with the same scent... you'll be glad you did. I did however buy the perfume I received from scentbird but I purchased it from Macy's. Shame on me for cheating on them. Lesson learned. Ofcourse I canceled, screen shot the confirmation incase I'm charged in the future. I hope this helps others.
Hi Sharmane, thank you for reviewing our service. I'm sorry to hear that you didn't enjoy the scent that you received. Rest assured that all of the products that we offer are 100% genuine as they are provided to us through brand partnerships directly. We don't do anything to compromise their quality, which is why our fragrances are exactly the same as the bottle versions just in smaller quantities. Should you have any questions or unresolved concerns, feel free to email us at socialsupport@scentbird.com. We're always happy to help! Stay safe!
I signed up for sent bird because of their advertisement. I chose my 3 fragrances, singed up And added my debit card information which they were only supposed to
Deduct 14.95 which was the promotion in may of this year. Come to find out they took 40 something dollars from my debit card and I was furious! So I decided to cancel my subscription but they advised me that I would still get my fragrances for June an July (which made sense since they took the money off of my card in advance) till this day I have not received my fragrances nor have I heard from anyone from the company since I've filed my complaint. DO NOT DO BUSINESS with sent bird or they will rob you!
Hi Erika, I'm sorry to hear about your experience. Kindly note that since Scentbird is a monthly subscription service, all of our plans automatically renew for as long as you are actively subscribed with us, which is why you were charged. We do pre-disclose and note this information in our policies, in our FAQ's, and on the checkout page prior to checking out so that our customers are aware. I truly apologize for the delay in receiving your two orders. Kindly email us directly at socialsupport@scentbird.com if you still need help. Thank you!
I have no problem with the product, I recommend few people to buy it they follow the link and buy the products, And Zaz! Is not records?! And I change my options and I still receive what I don't want to receive. Anyway it's what it's.
Hi Judith, I am sorry to hear about the issues you've been facing lately. Kindly reach out to us directly at socialsupport@scentbird.com, and we'll get everything resolved right away. Thank you!
I opened the subscription last year to buy a cologne for my husband, then promptly closed my subscription. This year for Christmas I reopened the subscription and went to rebuy the same cologne (Fierce). However, this year it was not in stock. So I went to close the subscription and it wouldn't let me! I was already roped in and had to take whatever weird perfume they wanted to send. I got some awful dirty coconut perfume. I wrote to them to try and stop the shipment, or at least send something better, but they said it couldn't be changed. So I figured I'd send it back once I got here, but they're not allowing that either. There's no returns / refunds at all! This company is awful.
Hi Erin, very sorry to hear that, because you absolutely could choose whatever you wanted to get in your orders. Rest assured that as a Scentbird subscriber, you can control your queue and the items you receive ✨ We do send out fragrances from brand names if you choose them and add them to your queue ✔️💯 You can modify and organize your queue to your preferences by simply adding items to the slots in it ❤️ We also offer (1) courtesy replacement for disliked scents 😊 So, if you’re interested, please contact us at support@scentbird.com so we could assist you further 🌸 And if you wish to cancel your subscription, you can always do it via email or our social media channels.
I was only a subscriber for 3 months. The first month they got everything right. The 2nd month I only received 1 out of the 3 things I was supposed to get and the 3rd month, same thing and I was charged for all 3 items each time. When I emailed they stayed everything was on the way and they never came. Ridiculous and no help or refunds at all. I'd never recommend them to a friend.
Oh no, Billie! This definitely should not have been the case and we’re truly sorry that your experience with us was less than stellar. We hope that since leaving this review, you’ve received your fragrances and loved their scents. However, if not, we’d love to turn this experience around for you. Please email us at socialsupport@scentbird.com.
I am so disappointed in this company! They charged my card for the 2 subscriptions each of 14.95. On sept 5 they supposedly shipped my order on 15. To this date which is sept 29th i have not recieved it. I was shipped thru DHL which is the WORST company ever. Then i tracked it and it still says it is intranstit. I have emailed them numerous times and no answer. What it people they just want you to be a member after that you dont get no customer service!
Hi Elizabeth, I’m sorry to hear that you had a difficult time getting in contact with us. Please note that you can always contact us using the Help Form located on the bottom left of every page of our website or by emailing us directly at socialsupport@scentbird.com, our team responds within 24 hours. If you still need any help, kindly send us an email to the address above and we'll get everything resolved right away. Thank you.
I have had pretty good service with y'all but unfortunately I would like to cancel my subscription and I want to thank you for your service but it is time for me to move on there's just certain colognes y'all do not have that I have found elsewhere but thank you very much
Hi Larry, we're really happy to hear that you enjoyed trying our scents out. Sorry to hear that you had to cancel your subscription. If you ever decide to give us another chance, we'll be happy to offer the best resubscription deal. To get in touch with us, please email us at socialsupport@scentbird.com. Thank you for reaching out! ❤️
I've loved all of the scents I've gotten so far. They have a quiz to figure out your preferences and give recommendations, but it's not required. You can even skip a month anytime with no penalties!
Thank you for your love and support, L. H.! We're so grateful for customers like you! ❤️
I love scent bird! I'm completely new to the fragrance world, which can be very daunting at first, but they have made it so easy for me to try new scents and explore notes
YAY! ❤️ We're delighted to hear you're enjoying your Scentbird experience! And we'll keep working hard to excite you each and every month, Adeline!
Overview
Scentbird has a rating of 2.9 stars from 985 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 19th among Subscription Shopping sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
So sorry to hear about this, LaTawna! Kindly note that we never charge canceled subscriptions. Your cancelation request email does not confirm a cancellation but includes instructions on how to cancel your subscription. You still had to confirm your cancelation request by following the link provided in that email. Let us assure you that all of our products are 100% genuine as they are provided to us by the brands themselves! We don't do anything to compromise their quality & that's why our fragrances are exactly the same as the bottle versions just in smaller quantities. Please feel free to email us at support@scentbird.com or send a direct message via any of our social media channels. This way we could look into your account closer and make sure that it's not charged anymore. Looking forward to hearing from you.