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Along with plenty of others following this thread, I ordered a games controller on line (£99.99) from Savvibuy with the express promise of delivery before Xmas. Identical experience to others - e: mails promising guaranteed delivery before Xmas, apologies for delays etc, etc. I informed my bank (NatWest) who asked me to complete a form and send to their "retailer dispute team". Because I had paid via a debit card I thought I was never going to see any money, but I was informed that as Visa is on my card then there may be some protection. I can report that I have now received a full refund credited to my bank account by NatWest. Their letter does however say this is a temporary refund whilst they continue investigations on AdvanceTec. I think I am however confident that I will finally get the permanent refund. I have to say I am reasonably impressed with NatWest who appear to have taken the side of an "out of pocket" buyer. I will now check and double check the credentials of any on line retailer before I commit to an order.
Along with plenty of others following this thread, I ordered a games controller on line (£99.99) from Savvibuy with the express promise of delivery before Xmas. Identical experience to others - e: mails promising guaranteed delivery before Xmas, apologies for delays etc, etc.
I informed my bank (NatWest) who asked me to complete a form and send to their "retailer dispute team". Because I had paid via a debit card I thought I was never going to see any money, but I was informed that as Visa is on my card then there may be some protection. I can report that I have now received a full refund credited to my bank account by NatWest. Their letter does however say this is a temporary refund whilst they continue investigations on AdvanceTec. I think I am however confident that I will finally get the permanent refund. I have to say I am reasonably impressed with NatWest who appear to have taken the side of an "out of pocket" buyer. I will now check and double check the credentials of any on line retailer before I commit to an order.
I ordered a Lap Top Computer on the 12th December and paid £240.50. The payment was taken from my bank account. I was told that I would receive it on the 22nd December and then received a further email telling me that it would be delivered on the Friday 23rd December. It did not arrive and, after Christmas I received a further email telling me that they could not provide the goods so I should inform my Bank and ask them to get the payment refunded by 'Chargeback' I notified my bank on the 4th January and, today, received a form from them asking for all the information I have written above. So now, a month after I ordered the Lap Top I am no further getting my payment refunded. Can anyone advise me what to do next if the Bank do not get the refund?
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