SaltwaterFish

I used to like this saltwaterfish.com but not anymore because they won't let me buy stuff from them and they said that they kicked me out from buying anything from them again. When I never did anything that they are saying that I filed against them with my PayPal account but I got hacked and the hacker attacked all of my social media accounts trying to get money from people so, now I feel like they are discrimination against people who have disabilities because I have bought stuff from their website for my saltwater aquarium.

I have a 200 gallon proclear rimless tank it was established all water perimeters were perfect had the tank cycling for 6 months before ordering over 30 saltwater fish from them some dead on arrival but now I have two left and they don't look like they are gonna live much longer.We all need to open a class action suit against them for shipping out sick fish and now I'm being told I have break down the tank and bleach everything killing all my corals anemones leathers because it looks like they all had uronema from one of there chromis damsels and i was told if I add any other fish they will be infected as well.And they want pictures of the dead fish as they were dying in my tank I couldn't get pictures of most of them because I have over 300 pounds of live rock hermits and Snails. They send us sick diseased fish they die and disappear in our tanks they do owe me a122.00 dollar credit but I spent about 600.00. Im never never getting fish from them again.Everyone beware they are scammers and aren't selling disease free fish I just feel bad for the people who loose their fish that the newly ordered fish killed.I had a bunch of pics because they are anal about you sending in pics of the dead fish on a white back ground but I deleted them all who keeps dead fish pics on their phone im using my credit for them now but not for fish just corals but they are gonna bang me for the 29.00 plus 15.00 shipping boxing fee

They send whatever they want size wise. They send me a replacement fish and it was not bigger than 1", the previous one it was more than 4-5 inches, but arrived doa

We ordered 2 fish from this company nearly 2 years ago. Everything was healthy until we decided that 2 weeks ago we would place another order. The fish were fine until the 8th day. Fish started dying because i didn't take a picture of each fish on a paper towell with my name on it and date they refuse to send us our money back. They also said they were going to refund 1 fish the henochicus butterfly but changed their minds and are only refunding 44$ for shipping charges. Do not order from this company unless you want to lose all of your fish and good luck getting your money back.

I received a ridiculously Sexy Shrimp, so small you can barely see it. I received a Derasa Clam that was about an inch in size and looked cut in two. The other inverts I ordered were small and looked terrible. DO NOT ORDER ANYTHING FROM THIS COMPANY.

ORDER A BLACK LION FISH THY SENT EMAIL STATEING OK CHARGED ME AND SENT A RED ONE WAS TOLD BY I GUESS OWNER HE WOULD TAKE CARE OF IT AND NEVER DID WILL BE GOING TO FED TRADE COM. AND BBB. WOULD NOT RECOMMEND THIS PLACE.

The shipping is a problem. It had me either pay an extra $6 or pick it up at a holding place. Although fish came alive and well, I'm still annoyed about the packaging fee. I think their store is a little bit overpriced to be honest. Not sure if it's worth it as foxy salt water fish is a lot better. They care a lot more. And I've received healthier and better shipments.

After ordering a few times from saltwaterfish.com I had been happy with the fish I received. In today's order however I received a tiny cleaner shrimp that was DOA. I contacted a rep and was told that since it was a 'rreebie' there was no guarantee. In my opinion its not much of a 'freebie' if it arrives dead. Disappointed with this experience.

Ordered 4 fish, 2 came in very skinny turned out to be ich. I have a beautiful purple tang about 6" about 10 years old which now has ich, in fact all fun fish are now sick. I have alot of rock which makes it difficult to catch the fish. This company sends out sick fish with no warrenty. All the fish i purchased are now dead and I expect all my old fish will also dye soon. Stay away from this place. I would rate -5 but i can only give them 1 star.

Placed an order and it charged me but never loaded confirmation page and no emails. The money from account sure got deducted though. Shop elsewhere until they fix this issue, or scam. Whatever you'd like to call it.

We placed an order after hearing great things about the service. The fish arrived all dead with almost no water in them. The invertebrates were all dead, none moving even after we put them in our tank. It is amazing that a service like this couldn't provide water for their fish. I reached out to them and was told to take pictures and file an RMA.
We sent in a few pictures, and rather then work with us to resolve or give us credit, said sorry no refund because we didn't take photos according to their specifications. They never mentioned this when i reached out originally. How am i supposed to dig dead fish 3 days later out of the trash to take pictures according to their parameters; just not realistic.
Avoid this service like the plague, they have no care for the creatures they send and even less for the customers!

Any fish that you receive from this company is sick and not fit to be added to your tank with your other marine life. I've tried several times with them, and every time they come in with ick or other diseases! Avoid, avoid, avoid them. My tank was properly tested, And the fish was acclimated properly. But I had to quarantine everyone I got because they had ick so bad!

After a few years, I ordered again. Why did I do thay? Leakage with water inside box...
Wow, what ridiculous livestock: 2 doa, 1 dead next morning, 60% casualty rate (!), firefish listed online at 2.5" arrived at 1.5". Back to Live Aquaria (honest & reliable)

I bought the Bluetooth Current USA loop system for my reef tank. Two IC Pro light Strips with bracket holders and 4 Epumps. I have replaced the 1050 gph Epumps so many times I've lost count. You're lucky if you get a full year out of one. When my Bluetooth stopped working on the system I was referred to saltwater aquariums for technical support. After trying to contact Brian several times, I was told to email him. I got a single email telling me how to re-connect my Bluetooth again, which did not work. After several more attempts my emails went unanswered. The bells and whistles aren't worth the expense of buying any current USA product or dealing with saltwater aquariums!

Bad business with this company will never order from them again I received half of a store credit for a fish they arrived half dead

Made my biggest order ever online, I never received the package and they said they would refund to my bank. A week later they said they could only give me store credit. I do not want to make another order I just wanted my money back. FRAUD SCAMMERS

A porcupine puffer, sea star, 3 green crabs, sea hare all VERY dead on arrival. This company should not be allowed to handle live animals!

Bought 4 aquarium supply items. Received box with 3 of 4 items, no indication in box or through email of a 2nd shipment. Packing slip in box only listed 2 of the 4 items ordered and in the box? Called right away to report missing item. Tristan took my call and claimed management would have to handle my problem. I should receive a call Monday. Never received a call or email. Called back Monday, talked to Tristain again, was told management sent a message to the shipping department to find out what happened with my missing item. Tristan was very nice and apologized for the lack of a return call... but by the end of the week I still have not received a call or email from this company. I paid for an item I never received and they can't even have the courtesy to return my call! I feel ripped off and will never do business with then again.

Decided they could not provide the fish advertised, claimed I would get a refund for one fish in the order. Still have yet to see it. The two other fish were shipped to me without any option to change, meaning I was charged full shipping despite getting a partial order. When the fish arrived, one was dead upon arrival, but since I did not have time to file a report without 5 hours of delivery, they claim they will only give store credit. Absolutely terrible experience. These people are thieves.

So I was originally very excited when I first went on the site a few weeks back and found a Malaysian torch coral that I've been searching for but couldn't find for a long time now so I placed an order immediately and added a scoly and a frag of bernardpora just so that way I'd qualify for the free shipping and get a few cool frags added into that same order. Unfortunately right when the package arrived and I opened the box I knew the torch coral wasn't going to make it so I called them and let them know right away before even taking the coral out of the bag yet. We agreed on me giving it a chance in the system to see if maybe it would be able to bounce back so I did that. After maybe 2 days I knew that next morning I would be filing the doa claim on my account because I was able to see some brown jelly happening in between the head and the stalk of the coral due to the tissue being totally gone around the head where it meets the stalk. That's actually how I knew it didn't stand a chance when it arrived because it had shown up that way right out of the package all of the tissue was totally gone. Which I understand that definitely is bound to happen from time to time when ordering corals online, especially when your dealing with sps/ lps corals going through the shipping process. That's a lot of stress on some corals and it's just something you have to accept will happen once in a while when you do shop for live stock online. I had 2 customer service workers help me through the process so that way I knew that I was handling the situation the right way. I wasn't completely sure how to go about it with saltwaterfish.com due to that being my first time ever ordering from their website. They were both very polite and responsive to all of my questions and emails. Even on Saturday and Sunday I was getting fast responses to my emails. They did end up giving me that amount of money back that I spent on that torch as store credit so I was happy it all went well. I recently just decided to use that money to buy 3 corals that I saw in the wysiwyg section of the site because it seems they do have some great prices corals added there very often so I was excited to place the order and give the site another shot. So keep in mind my original order for the torch I wanted I purposely spent enough money to guarantee myself the free shipping ( which at check out you are still charged and other 15 dollars for packaging fees so…). But anyway on this new order placed between the money refunded to myself and the money I was spending on the other corals I added into the new order I was happy to know I would receive free shipping again as well! I did it that way on purpose again because it just makes more sense to do things that way rather than paying for the shipping and packaging fees because chances are it would end up around that same price anyway when it's all said and done. I filled out the information in the check out and selected the option to use the money added into my account and on the final step of the checkout it says " you only need to spend another $145.00 dollars to receive free shipping " that made no sense because the money on the account for my refund was already $120.00 and with the 2 other corals added to that second order I was definitely over the $175.00 spent for the free shipping. So after reading a bit I saw that the $120.00 I had gotten refunded to my account does not count towards free shipping…… ID STILL HAVE TO SPEND ANOTHER $175.00 ON TOP OF THAT AMOUNT FOR FREE SHIPPING! So let me get this straight for anyone checking this out. You buy corals from their and they send out an unhealthy one that literally is practically dead before even getting into your tank. You made sure to spend the amount to get the free shipping and pay for the additional 15$ box fee during that first purchase. They refund you the money THAT YOU LOST EXCEPT THAT MONEY NOW DOES NOT COUNT AS YOUR OWN MONEY BEING SPENT WHEN ADDING TO A NEW ORDER TO REPLACE THE DEAD CORAL THAT SHOWED UP TO YOUR HOME. They basically treat it as a gift from their company or so teething apparently?! But no it's not it's money I worked for and spent with you. I didn't ship the unhealthy coral to myself you guys did that all I did was choose to shop with you and spend MY MONEY WITH YOU. I made sure to spend enough for the free shipping the first time around and still go on to find out I had to pay for a "box fee" another $15 bucks and then I'm held responsible and have to do all of that over again when I get an unhealthy coral shipped to my home? That's not right AT ALL AND I WAS NEVER TOLD ANY OF THIS INFORMATION OTHERWISE I WOULD HAVE GOTTEN THE MONEY ADDED STRAIGHT BACK INTO MY CARD AND NEVER SHOPPED WITH THIS COMPANY AGAIN! I'm very upset that this is considered to be okay to do. Their are much better companies to shop with that have much better shipping prices and still have great prices on corals as well as shipping prices…. Never again will I be back to your site even if this next order has another dead coral in it I will get my money back TO MY CARD IN MY OWN POSSESSION BEFORE I GIVE IT BACK TO YOU! Shipping fees to my home from you guys are $36.00 and on top of that they make you pay the packaging fee another $15.00 bucks that's $51.00 in shipping and not one penny of the 120 I spent with your company was put towards those charges. You still expected me to pay the full 175$ on top of the 120 I spent and LOST THW FIRST TIME AROUND! Ridiculous and so wrong to do business this way and I completely changed my mind on how I feel about your company. Not cool at all considering I'm the one who lost out the first time. It was your fault I even had to place a second order. If the first had gone right I would have just been happy and left things at that. I will never take that chance with you guys again. For all I know you probably want a coral to die because that just guarantees you another 200 bucks the second time around. Screw that! Never again will I do business with you and I don't suggest anyone else even takes the chance. Their are much better companies with much better policies

2 issues within 2 days of dealing with this company. First they didnt want to honor the freebie I chose and had me choose a different one even though said freebie was still advertised. Second I had 1 shrimp doa a $6 shrimp and they didnt want to honor the replacement. Its live aquaria for me from now on. Also they have been reporting reviews to raise their ratings on other sites.

I had same experience fellow reviewers have had. DOA livestock ( understandable seeing they use fed ex) and given store credit that you have to pay $40 shipping to use. What's the point of a guarantee if you have to spend 5 times the money to be made whole. They won't waive shipping to replace your losses. They want you to spend $100 to redeem a $14 credit. Policy is a joke. I refuse to do business with companies that have no honor. Do the same. Shop elsewhere. These guys are full of Shiite.

I know when Fed Ex sent me a delay notice there would be dead fish! Why dont they put a big floresent orange sticker on the package saying LIVE FISH, so Fed Ex knows. Received a dead fish and they refund the price of the fish, insted of sending a replacement! Now its going to cost me another $40 on top of the price of the fish! Spend days trying to get someone on the phone, piss poor customer service!