Salon Savings

Ordered (on Amazon Store) Jell in Squeeze Tube, got Liquid Jell. The store on Amazon is called "Deal Seekers." Packaging was inappropriate for a liquid, leaked all over, bottles were virtually empty. Seller did not respond to inquiry, would not return calls, suggested I jump through their obnoxiously long return process and wanted to charge a restocking fee. THIS SELLER REFLECTS BADLY ON AMAZON! I told them if they want the empty damaged bottles back, they can send me packaging and a paid label and disputing this charge on my credit card.

Let me start by saying Ive always loved salonsavings.com, theyve sent me my items in good time and always been authentic but this recent order was not what I imagined. I ordered the Macadamia deep repair masqur which was not the same as ive orderws from them before. It was watery and only filled half friekn way, next the matrix biolagre curl setting apray which comes in a white bottle was filthy dirty with dents just looked like it was founs in a dumpster. Lastly the alagio silk serum whoch is apparently a new formula whoch they dont state on website they have false advertisement although it smell fabulous and worka great as a body moistutizer as wrll. What pissed me off the most was that they said Od be recieving free samples with my purchase and a free goft for spwnding over 25. I receieved the free gift whoch was a pen? That was broken no less and doesnt work and NOOOOO SAMPLES, which is what I was lookin forward too. I will never purchase from again and will just buy my products in store from now on.

THIS PLACE - WHILE IT SHOWS GOOD PRICES ON PRODUCTS - HAS THE MOST HORRIBLE CUSTOMER SERVICE EVER! I ordered some shampoo and other hair products. They sent me the WRONG shampoo, then when i asked them to send me the correct shampoo immediately, they practically laughed and said i would have to wait for them to send me a return shipping order - which took 4 days - then I had to send the wrong shampoo back, which I couldn't do until the following Monday because they sent me the return shipping label halfway through the day on Friday while i was at work and the shampoo was at home. The return shipping they sent was the slowest - of course cheapest - route possible so it took 7 days for it to show as delivered back to them. Now it is 5 days past the day they received my return order and I STILL do not have the shampoo i ordered. I ended up having to go to a store and buy they shampoo at full retail price because of THEIR mistake. Now... It has been 25 days since I placed the original order and I still don't have the product. They say that they have 30 days to resolve it after they receive the return product. They could have offered an alternative - like shipping out the correct product immediately - and even billing for it - until they receive the return product, but they said they can't do that unless i order a separate bottle and then would have to pay for both. THAT IS TOTALLY REDICULOUS. AGAIN... I WILL NEVER USE THIS SITE AGAIN! NEVER! I WOULD RATHER PAY TWICE AS MUCH FOR PRODUCT AND GET IT ON TIME.