They take your money and then a few days later email you and tell you that the products you order and PAID for are out of stock... They tell you that they have credited the money back to you but they NEVER did and they never will! They are total $#*!s, rude and nasty! Prices are low but that is just a teas and scam!
A V O I D!
Wow. I should have paid attention to the other reviews before ordering. Luckily, I ordered with a credit card which I haven't for months.
Within four hours of placing my order, I received a FRAUD alert notification from my credit card company. There had been three fraudulent purchases totaling almost $1k at a Vons in Bakersfield, CA (I live on the east coast).
Summary: Heed the reviews and do not give these people your credit card.
Do not purchase from this site... fake products! Horrible customer service. They would not return emails or take returns past 30 days.
I just wanted to say what great prices and awesome service they have. They have got me hooked as a lifelong customer. It has never been this easy to find items, EVER! AND! The prices were unbeatable!
This site is pure SCUM. Prices listed as RETAIL are lies. All of them are greatly inflated. THIS SITE SELLS GREY MARKET GOODS AT ABOVE RETAIL PRICES--even the "discounts" are price inflated. Caveat Emptor! You have been warned. You are paying too much if you buy from SALONSAVINGS.COM
I buy all my Biosilk products here. I save so much money on them! Plus every order I get something FREE! Who doesn't love free…
Ordered (on Amazon Store) Jell in Squeeze Tube, got Liquid Jell. The store on Amazon is called "Deal Seekers." Packaging was inappropriate for a liquid, leaked all over, bottles were virtually empty. Seller did not respond to inquiry, would not return calls, suggested I jump through their obnoxiously long return process and wanted to charge a restocking fee. THIS SELLER REFLECTS BADLY ON AMAZON! I told them if they want the empty damaged bottles back, they can send me packaging and a paid label and disputing this charge on my credit card.
I bought some Paul Mitchell products the other day and got a free Paul Mitchell brush. I also got free samples and it was shipped to me super fast. I Love that.
They have more products than other discount online stores. Easy to use website and good customer service.
Horrible website, bad customer service, never received my items. I will never do business with them again.
I ordered products they showed on their site but they did not really have them It took a week before they told me and they were rude.
I have been using them for a while and they have the best brands at cheapest prices! I haven't had any problems with them.
Bought biosilk treatment at a great price. However, it's fake product. It's some fake watery alcohol.
THIS PLACE - WHILE IT SHOWS GOOD PRICES ON PRODUCTS - HAS THE MOST HORRIBLE CUSTOMER SERVICE EVER! I ordered some shampoo and other hair products. They sent me the WRONG shampoo, then when i asked them to send me the correct shampoo immediately, they practically laughed and said i would have to wait for them to send me a return shipping order - which took 4 days - then I had to send the wrong shampoo back, which I couldn't do until the following Monday because they sent me the return shipping label halfway through the day on Friday while i was at work and the shampoo was at home. The return shipping they sent was the slowest - of course cheapest - route possible so it took 7 days for it to show as delivered back to them. Now it is 5 days past the day they received my return order and I STILL do not have the shampoo i ordered. I ended up having to go to a store and buy they shampoo at full retail price because of THEIR mistake. Now... It has been 25 days since I placed the original order and I still don't have the product. They say that they have 30 days to resolve it after they receive the return product. They could have offered an alternative - like shipping out the correct product immediately - and even billing for it - until they receive the return product, but they said they can't do that unless i order a separate bottle and then would have to pay for both. THAT IS TOTALLY REDICULOUS. AGAIN... I WILL NEVER USE THIS SITE AGAIN! NEVER! I WOULD RATHER PAY TWICE AS MUCH FOR PRODUCT AND GET IT ON TIME.
The site was easy to navigate. My order came quickly and was exactly as I ordered.
Overview
The company enjoys a mixed reputation among customers, with many praising its competitive pricing and quick delivery of high-quality hair products. Positive experiences often highlight efficient service and satisfactory product availability. However, significant concerns emerge regarding fraudulent charges linked to orders, inadequate customer service responses, and issues with product packaging and returns. Some customers report receiving incorrect or damaged items, leading to dissatisfaction and reluctance to reorder. Overall, while the company has a loyal customer base appreciative of its deals, it must address the highlighted service and reliability issues to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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- Farmingdale, New York, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members