Salon SavingsReviews 57

Wow. I should have paid attention to the other reviews before ordering. Luckily, I ordered with a credit card which I haven't for months.

Within four hours of placing my order, I received a FRAUD alert notification from my credit card company. There had been three fraudulent purchases totaling almost $1k at a Vons in Bakersfield, CA (I live on the east coast).

Summary: Heed the reviews and do not give these people your credit card.

I first found salonsavings on amazon and i got my items quick and fast. After my first order i called with many questions about products their customer service was knowledgeable and very patient. UPS damaged my package during shipment and instead of claiming it wasn't their fault they gladly reshipped me my items and were totally apologetic. I don't know who these people who everyone dealt with before but it certainly wasn't the crew of people i dealt with. I think people need to realize mistakes do happen but its how they deal with it that makes it good customer service! Try them you"ll love it i guarantee!

This site sucks, they make you think you are getting a great deal and then the product comes and you get a big mess. I ordered some skin care and of course this non returnable and one of the items has already expired and the other two expire in 2 months and 4 months. I will not use the products quick enough before they expire. The seal on the box was also taken off or detached which is another bad sign. I just sent a email to them and lets see how they handle this mess. I better not be stuck with expired product or someone will have to deal with one angry customer. To make this even better it is a Christmas present and it is all ruined now. Thanks a lot!

Ordered (on Amazon Store) Jell in Squeeze Tube, got Liquid Jell. The store on Amazon is called "Deal Seekers." Packaging was inappropriate for a liquid, leaked all over, bottles were virtually empty. Seller did not respond to inquiry, would not return calls, suggested I jump through their obnoxiously long return process and wanted to charge a restocking fee. THIS SELLER REFLECTS BADLY ON AMAZON! I told them if they want the empty damaged bottles back, they can send me packaging and a paid label and disputing this charge on my credit card.

I would not recommend this company based on their poor customer service. I ordered four hair care products one of which is packaged in a large plastic tub. The top to the tub arrived broken and some of the cream had leaked out. When I called to ask about their return policy I was told to just re-package it myself. Late they offered me a credit for 1/4 of the $50.00 that I paid for the product. As I do not plan to order from them ever again, this is of no value to me, so I told them not to bother. If you want to order from these people, be sure that they package your items well or you might end up with a box of goop

I absolutely would not shop from this website again. I ordered from this website before and was always fine. However, recently, I ordered items on a promotion. When I received the order, I was charged the full price of my order but did not receive all the items I ordered. Rather than contact me before shipping to tell me that there was a problem or not charge me for teh items I didn't receive, I just received a box of the items they had in stock and was charged full price for my order.

When I called to find out what happened, they were not helpful AT ALL. The manager was "busy" and could not talk to me. The service representative told me they do not have the ability to credit your card back for their error. Rather, my only option was to get a coupon code for use in a future order (mind you this means I would pay shipping again). So, essentially, I have to pay them more because they made a mistake.

DO NOT USE THEM!