Salon Savings

I just made an order with Salon Savings over the Thanksgiving holidays (Nov. 24) and now, ONLY 6 days later, I have already received my products! The bottles were packaged in original packaging, completely full, and protected with additional paper.
Im breathing a huge sigh of relief because this was an impulse purchase I made before reading reviews on the site, I subsequently panicked because the site has horrible reviews. Well rest assure that things have changed, my experience was wonderful and I will be ordering from Salon Savings in the future!

I absolutely would not shop from this website again. I ordered from this website before and was always fine. However, recently, I ordered items on a promotion. When I received the order, I was charged the full price of my order but did not receive all the items I ordered. Rather than contact me before shipping to tell me that there was a problem or not charge me for teh items I didn't receive, I just received a box of the items they had in stock and was charged full price for my order.

When I called to find out what happened, they were not helpful AT ALL. The manager was "busy" and could not talk to me. The service representative told me they do not have the ability to credit your card back for their error. Rather, my only option was to get a coupon code for use in a future order (mind you this means I would pay shipping again). So, essentially, I have to pay them more because they made a mistake.

DO NOT USE THEM!

I had a package that was "lost" or "stolen" from this company and after an 8 day investigation by the shipping company, Salon Savings credited my account. However, they did not want to reship the previous order because of the "issue", so I had to place another order. This order was successfully delivered. They included a free sample product with the order.
I am really satisfied with the savings the company offers on their products, and the customer service help were pleasant. I would recommend this company to friends, but make them aware of the shipping company used. I tracked my second order daily to be sure it was received by me.
K

I first found salonsavings on amazon and i got my items quick and fast. After my first order i called with many questions about products their customer service was knowledgeable and very patient. UPS damaged my package during shipment and instead of claiming it wasn't their fault they gladly reshipped me my items and were totally apologetic. I don't know who these people who everyone dealt with before but it certainly wasn't the crew of people i dealt with. I think people need to realize mistakes do happen but its how they deal with it that makes it good customer service! Try them you"ll love it i guarantee!

I purchased some hard to find shampoo from SS back in October of 2012. The items they sent to me, were strange looking and odd smelling, so I returned them. They did at least send me a postage paid return label which I appreciated. However I waited and waited for my refund, until I finally emailed them about it. They kept saying it was in the works. Finally they said a refund had happened via my bank card (debit card) on 12/5/12. It did not. I checked all my accts, I checked with the bank, just to be able to say I had, and the bank found no credits from Salon Savings. I emailed SS again, telling them this, and then complete silence. No replies, no nothing. I immediately reported them to the BBB in their state, and to date have not heard anything. The BBB did send me a notice that my complaint was sent to them, but that's the last I've heard. These people are definitely NOT responsible business people. I would NOT recommend them, or do business with them again.

Wow. I should have paid attention to the other reviews before ordering. Luckily, I ordered with a credit card which I haven't for months.

Within four hours of placing my order, I received a FRAUD alert notification from my credit card company. There had been three fraudulent purchases totaling almost $1k at a Vons in Bakersfield, CA (I live on the east coast).

Summary: Heed the reviews and do not give these people your credit card.