I had a package that was "lost" or "stolen" from this company and after an 8 day investigation by the shipping company, Salon Savings credited my account. However, they did not want to reship the previous order because of the "issue", so I had to place another order. This order was successfully delivered. They included a free sample product with the order.
I am really satisfied with the savings the company offers on their products, and the customer service help were pleasant. I would recommend this company to friends, but make them aware of the shipping company used. I tracked my second order daily to be sure it was received by me.