Safestyle-windows.co.uk

AVOID! AVOID!

Please think long and hard before you use this company
Just had my second door fitted and yet again it's damaged. Emailed the person I was in contact with and was told if not visible from 3 metres then nothing safestyle can do. In other words we have your money now go away and stop being a nuisance.
We saved a long time for this door and chose a reputable company. It's so upsetting. We chose safestyle over every other window company. What a mistake!
I've emailed the CEO Mike Gallacher to let him know how his customers are being treated.

Took trimmings of windows today to see this how do there fitters thing this is acceptable windows only held in with 2 screws big holes got young grandchildren how do there sleep at night keep away from these cowboys windows are way to small what a joke

Avoid at all costs. Everything done by them needed fixing. And now they have gone out of business you can not get anything fixed as the warranty is useless. They just tell you to speak to your bank. Fitted May'23. Still an issue jan'24!

I've now noticed they have done this before and will probably do it again! So avoid. Complete cowboy scam🤬

I raised an issue with the door seals on both doors you installed (regrettably) for us. The issue was reported in April 2023 (7 months) and you keep pushing the repair date to another date. I've already wasted 3 days of my holiday waiting like an idiot for an engineer who never showed up! But again, someone was supposed to come tomorrow to sort it out. However, I just received a call that it will be changed again to 3/11? What the hell is this? Are you taking the pi**? How long does it take to replace seals in 2 doors? People stay away from these scammers

Product installed 4 years ago. For 4 years I've had wind and rain blasting in under the door.
6 weeks ago plaster fell off the front room wall where alo g the whole length of the bay window is a 2cm gap filled with Inadequate foam. Took the. 16 months to replace a back door hinge so I could use the door. Been let down on 8 visits.

I had my door installed 2 weeks ago and have been left with a massive gap between the brick work of my home and the door frame, which I only found out once I booked a FENSA inspection. I called head office same day and was told someone would come out the next day to fix the issue, but then got a call saying that the engineer doesn't cover the area and no one would be available for at least another week and half. Completely unacceptable and now I'm left with an unstable door for I don't know how long for. It's a common theme that Safestyle offers an appointment/ delivery/ installation date to then just call back within minutes and suddenly change the agreed date.

One star is generous. Composite door doesn't match the frame colour. Have waited around 6 months and have taken days of work on 4 occasions for a new door to be fitted, but they never turn up and each time they blame it on lack of parts or 'it's the factories fault'. I was also mis-sold the fire escape windows.
Complaints procedure doesn't exist, they tell you a complaint is logged, but you never hear anything about it. And if you ask to speak to a department, they say they can't put you through but they'll call back, and you never hear back from them.
I bought from Safestyle because I was led to believe I wouldn't have to deal with these issues. Damn I was wrong. I will never buy from this circus of a company again and will always encourage anyone to buy anywhere but here.

It has taken over 8 months for this completely incompetent company to fit my front door. They got my order wrong three times and had to refit the door 3 times, the sub-contracters they sent were not professional and rude and when I complained they had the nerve to ask me to give the details of their own agents. Buyers beware stay away fromt this comapny unless you want a headache. They are the worst. They couldnt even get the right door handle and even after fitting it was loose as in the pictures. When I called the fitting agent on the second time round he told me to 'piss off' when I enquired as to why he delaying the fitting. Its been a long road and even involved the creditors. I would give them a zero if I could. I think for me the worst part was their arrogance and hesitancy to own up to their mistakes and downright rudeness.

Just signed a contract at the begging of February for a front door. Worst decision ever! They are lying their custormers trying to minimise the time of the presses but that's a lie. I've been told by Steve (the guy coming to offer the quote) that my survey will be in around 10days after signing, now 1 month later they called to booked the survey in another month time (2 months after the contract just for survey) … not to say that after the survey will need to wait another 8 to 16 weeks for the door to be fitted. Disappointing! Not trusting them anymore. Will update when next steps will be done..