Ryobi Tools

I've been buying Ryobi 1+ tools for years. I've got to the point where I reach for one of them rather than use my corded tools. The batteries are years old and still holds charges better then any other brands I've owned in the past.

My lightly used 40V mower stopped working. I was hopeful that Ryobi customer service would provide a solution under warranty. Almost a week waiting on the customer service line after the chat and email features failed to work and i finally got a call back. *note* if you are experiencing heavier than normal call volume every day, the that's actually normal call volume and you should do something about it. Unfortunately, when i did get through, i was given a list of repair shops, but none of them, within 250 miles of me, would repair a battery operated mower. So the warranty isn't worth the paper it's printed on. I had been a loyal ryobi customer, thinking i could use many tools on the same platform, but i've learned a hard lesson. Never again.

I made the huge mistake of buying multiple Ryobi battery operated tools so that I could stick with one battery type for all of them. Unfortunately, the batteries are going bad and there is no way to get support from Ryobi for them. It was impossible to get hold of Ryobi customer service, and once I did, they didn't believe me unless I had all the receipts. I then went to Home Depot to get the receipts and could not because they have no search function in the database. I then tried to get hold of Ryobi again with no luck. Home Depot stopped supporting Ryobi tools or batteries and the support centers are 80 miles away from my house in Melbourne, Florida. This is a horrible business model for a tool that you feature all over your store.

Your warranty is basically meaningless. They will make you go to a Home Depot location to begin the claim. Most times HD will not be able to fix or replace. They will then send it out for repair which will take months. These repair centers are extremely incompetent. Its a crap shoot that your issue gets solved. They will not just go ahead and send you a cheap replacement part. They will make you jump through hoops. Spend some extra cash for quality and peace of mind.

We bought an expensive battery operated lawn mower 3 years ago and the self propelled stopped working. We contacted CS on 7/5-9/22 and 9-23 and told them we could not find the receipt and we gave them the serial number as requested. We've heard absolutely nothing back from them. We buy a lot of Ryobi tools but not anymore! They do not stand by their products.

1. Ryobi sprayer cap has broken twice and now the handle has cracked and leaks... on an item only used 4 times.
2. Ryobi lawn mower... only used 7 times last year; less than 1 year old. Just died. Starts runs 1 minute and dies. Tech says known issue... take it to local Home Depot to fix. If they can't repair it, they ship it back to factory for repair. Local guy says he can fix it same day. It's been at HomeDepot for 4 days and now they say the repair guy is off for next 3 days and no one can tell us if or when our mower will be repaired or even where it is, no status, no info, nothing! Now corporate is saying it'll be 3-4 weeks when/if home depot sends it back to them!? Sorry but my grass has not stopped growing and I'd like to at least know what the status is! NO more ryobi or Home Depot.

I bought a new Ryobi push mower. Love the speed with which the battery charges and how long the battery lasts. Hate that I cannot use my mower because it came defective and will take a minimum of 8 weeks to "evaluate" and several more weeks to "order parts". So I have no recourse and no mower. I will pay more for someone to mow my lawn while I wait for my new mower to be repaired than I paid for the new mower. Ryobi products have been good so far but if you encounter a problem, you are stuck.
-purchased early spring on sale; first used June.

All battery tool i have are Ryobi these are drills, drivers, saws roters and blower have ordered on line and purchased at store only problem i ever had was a battery in 2 pack would not charge have bought others never happened again also get good life span from batteries thank you

I have the 18V Trimmer/Edger by Ryobi and the P2660 Hedge Trimmer. I love the battery feature and no cords. Unfortunately, I have had these tools for about three years and am getting ready to replace the batteries again for the 4th time as they seem to only recharge for a few months and then the batteries become defective. Maddening. I tried to Contact customer service and registered at the Ryobi website, the the Confirmation Verification email was never received. So I called and have been on hold for about 15 minutes so far... not my idea of Customer Service. My caution: research the P102 batteries first as they are costly and don't last long.

Most Ryobi tools are a good value for the money. This tractor is not. I would not buy it again.

Priced at over $4000, Ryobi offers great phone technical support, but then expects customers to perform the repairs. The reason is that they have very few convenient service locations.

Pros:
Powerful and can haul up to 450 lbs. using an optional trailer.
Removable deck to take it almost anywhere.
Super quiet and no need for gas and oil. No fumes.
Cuts great but the deck clogs easy.

Cons:
Poor support geared for customers to repair their own products.
Slow to ship replacement parts.
Poorly designed brake system. Difficult to engage with cheap plastic handle that breaks.
Poorly designed LCD. Replaced one in less than a year.

With the advent of Lithium batteries and I use them on my boat for trolling motor and electronics hard to beat.
The unit performed well cleaning off 4 bigger driveways but Need at least 4 40 volt batteries as you get about 2 hours of blowing Snow...its light, quiet and rugged...I like it, i have a 28" 2 stage which is now just used for heavy and deep snow...Keep up the good work RYOBI

Recently moved to a smaller house with very small front lawn only. Gave my big gas powered mower to my brother in law but never figured out what I was going to use. Neighbor had one of these and I borrowed it once. Excellent product. Just right for my needs and I bought one right away.

I have about 30 Ryobi tools and love them but if you need warranty service, expect a run around and long frustrating delays. Their registration web site has not worked in the past 2 years, just crashes with a 404 error message. Ryobi wants you to register your product for a chance to win $10,000 but only the QR code gets you to the working site. I spent 5 minutes entering the information only to have the site crash.

This saw is exactly what I needed to cut all my skids, and other wood products. It is very light, and easy to use, while not being too hard on my wrist. It cuts through wood like butter, and can't wait to try it on plastic, or metal. Another winner for Ryobi, at a great price.

I have been using Ryobi cordless drill and circular saw for
Several years, and I am very happy with them. Their functionality, and durability were great. Today I add a leaf
Blower and a pair of 18 volt battery and charger. I would strongly recommend anyone to try Ryobi tools. They are economical, efficient and durable.

1st time buyer of a Ryobi walk behind lawnmower it's light weight and stores easier than my old gas one
Don't see the purpose for the led light but all in all it's a great machine and I would recommend it to anyone.
My only regret is I didn't purchase it a lot sooner.

I started purchasing Ryobi tools around 15 years ago as an HVAC mechanic, quality and durability has never been an issue on job sites. Collection had grown to include trimmers, blowers, lights, saws, drills and much more. My family knows what to purchase for me at Christmas, birthdays and fathers day. I wish I could find the 18 volt pool vacum in Canada, any assistance would be greatly appreciated. Absolutely love the Ryobi product line. Can't wait to see what I get this father's day.