RuthsrosesReviews 64

This can not be a real business can it? They took my wife's order for Christmas bouquet to be delivered to her mother on the day before Christmas. Nothing arrived. When we called they informed us due to "supply chain issues" they could not make an arraignment. They never once emailed or called to let us know they would not be sending the flowers. They said they would refund the money in a few days. I called a couple more times to hear the same story, they admitted they never called or emailed. Today I called again and a new person informed me the order had been reversed back on 12/19. That is true, to be fair they cancelled the order and did refund the money, but never contacted us to let us know. I would not do business with this company. Based on the other reviews we now see, seems like we were lucky to get our money back.

This site is a scam, they do not deliver flowers then stall you until payment clears. Do not buy from them. I had to cancel my credit card!

I ordered a dozen flower in the order only received four do not do business with them and to make it right they only what to give you 30 bucks back

Flowers were not delivered. Was told it was under investigation without any mention of redelivery. Should have looked at reviews. This is not a singular incident.

This is what I had sent to Ruth's Roses.
"I had sent pictures to you regarding my order Sincerely Heartfelt Basket (Deluxe - S5335s) total 93.89. What was sent is not what I had ordered, I had sent you comparison photos. The flowers were sent to a young mother as her father had just died. What was sent was old and extremely cheap-looking, the flowers were old and the basket was not even similar to what you had advertised, the basket would not even sit flat, it was bent.
As I requested previously I would appreciate a replacement."
After several emails, Ruth's Roses no longer replies to my email, they say what they sent is a substitute per their policy, What they sent was an insult!

Sadly, I fell for their website photograph, and never imagined that I would need to read the entire website to know what I was getting into.
If I could give a -5 star review I would. I sincerely wish that I had spent two minutes looking at reviews for this shop, it would have saved me over two hundred dollars. The orchids that were delivered were healthy and pretty, aside from that it was horrible. The pot was misrepresented in every way but color: entirely too small, forcing the plants to be overcrowded, and the shape left the entire arrangement unbalanced and cheap looking. The picture on the website for this arrangement is beautiful, with a pot designed to look like a vintage piece that has attractive lines and detail. The pot delivered is perhaps half the size shown, and because the plants are so crowded it was impossible to finish the arrangement with the nice stones covering the plant substrate, which would have added the nice polished appearance that is seen in their gallery photograph. The description below the photograph does say that it contains three plants, each of a different color (which was accurate) however what is shown in the photograph has six plants, two of each color. Technically, they delivered the plants stated in the description, but be aware that the beautiful picture does not represent what they sell. I could have gone to any garden center and bought the plants for ~$60, and stopped by a dollar store for a pot under $10 and thrown it together for a fraction of the money. Their defense is that in the fine print:
"Substitution Policies 21. If a floral container or vase is not available a similar container will be substituted. 22. Flower arrangements and assorted flowers, if some flowers are not available, we will substitute other kinds of flowers at equal or greater value. 23. Specialty gifts may be substituted with another specialty gift of equal or greater value within the same category. "
Keep in mind that you will not be given the opportunity to see what they intend to substitute the original item with, or even that they will need to make a substitution in the first place. The whole experience felt like a craps shoot, and yes, the house won again. I have, over the years bought arrangements for people many times, and I have never felt so utterly robbed.

So I ordered flowers for a 60th birthday from Ruth's Roses online at https://www.ruthsroses.com/products/rose-bouquet-in-a-pitcher and what I received was a basic clear vase after I confirmed my purchase in a phone call that was recorded. I encourage you to carefully consider who you choose to do business with in the future for your flower orders. These businesses engaged in false advertising by accepting my order under the condition that it included the pitcher, as explicitly discussed during my recorded phone call. I was assured the flowers would come with the pitcher, yet this promise was not fulfilled.

This is the email I received back...
Hi Christy,

Thank you for reaching out regarding your concern with the arrangement you received. We have reviewed this picture and we've determined that this order is filled to value based on our substitution policy. Our substitution policy states that all items such as flowers, containers, color schemes, or plants are subject to availability. This ensures that your order is delivered in a timely fashion. I have attached the policy for your reference, and it is also available on our website as well. This feedback will be used to further improve our services.

Thank you for understanding, stay safe!

Sincerely,
Angela
Ruth's Roses
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
My order receiving a plain vase and 12 roses:
Subtotal: 81.98
* Service Fee: $18.99
* Delivery Fee: FREE
* Tax Total: $5.74
* Order Total: 106.71

DO NOT ORDER FROM EITHER OF THESE BUSINESSES! The pitcher is what I ordered, not the clear vase!

My husband tried to surprise me with an anniversary bouquet and a balloon. The arrangement never arrived. We called and Maria told us she would track down the driver. We waited at the restaurant for 2 and 1/2 hours and the flowers never arrived. We tried to go pick them up but found that Ruth's Roses is not a local florist but a dispatch with no one ultimately in charge. We were told to wait for an email response and have been back and forth on email for 5 days. I am now disputing the charge with the credit Card company.

I ordered via phone and the lady said there was a fee to take the order. It was almost $20! I called to place my order around 10:30am and asked them politely if they could deliver right after lunch between. 2pm and 3pm before my sister got off work. She left work at 3:30 with no delivery for her Birthday! They finally delivered the flowers after 4pm after the delivery guy was rude and hateful to my sister over the phone before delivery. She won't get her flowers until tomorrow when she arrives at work. And from what I've seen so far doesn't look like they will be what the picture was I ordered online. Pissed customer here! Hoping to get a refund or at least a partial

The flowers were never delivered! Absolutely pathetic! It meant the world to me to have the flowers there for my family! Nothing! How in gods name can you do this to people who are already riddled with grief? No excuse at all! I am so upset!

Ruth's Roses are crooks they don't send what the pictures look like. Then they use the contract clause to get out of the situation
Here's the pictures of whst i ordered and what was received

Wish I had read reviews before I ordered. They cancelled my order on day flowers should have been delivered after not delivering them the day before. One star is too much.

Terrible experience! Unfortunately I was in rush needed to sent an arrangement immediately! Did not get a chance to read the review after been charged for over $200 when I saw the picture from the recipient was so embarrassing compare what they have the pictures on their crooked website! These people have no mercy! Thx to Amex dispute the charge

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RICKY ACORD
1 review
US
Rated 1 out of 5 stars
My Ant's funeral.
Ordered a wreath for my Ant's funeral.
Placed the order on Thursday the 10 of October 2024 at 8:00 am. To be delivered at 10:00am on Saturday 12 October 2024.
My family called at 1147am that flowers had not arrived yet. Called the office and reported that the flowers had not arrive yet, the lady replied she find out the problem and get right back with me.
Forty five minutes later I had yet to hear back from Ruth Rose's So I called again!
The young man that spoke with eventually after so ducking and dodging words that they were there now.
I asked because yall were over two hours late we should get a discount?
His response was the office will call you right back.
No response from the office!
When you have a love one pass and cannot get there.
You want show your love and support for the family. Ruth Rose's charged my CC. They don't care
Save yourself the trouble and embarrassment use any body else!
Rick

Completely unprofessional! Casket spray and other funeral flowers were ordered, saying they were in stock. 8 hours later (after 5PM) there was a credit card reversal - they 'ran out' of flowers! No call, no email, and the funeral was the next afternoon! When they were called, and asked how they were going to make this right, they hung up! Nothing like having to scramble to find funeral flowers after 5 to be delivered on an early Sunday afternoon!

They are a scam and lie. I wonder if employees get paid extra for their lying services. Ordered and they no showed. I can not provide photos because nothing showed up.

Worst experience ever. I ordered pink and white flowers large arrangment and received a very sad looking arrangment; in addition I ordered a box of chocolates and a Teddy bear and they were not delivered. Simply embarrassing! This was not arranged by a professional.😡

Thought i was ordering from a local florist - THEY AREN'T! Picked a premium birthday bouquet, it said "free delivery", but after inputting all the info (including credit card) they charged a $18.95 "service fee"! - these photos show what their "standard" was and what was delivered for $98!