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RushMyPassportReviews 5,127

4.5

From the business

RushMyPassport.com is the #1 most trusted U.S. Passport Service. We save you time and a trip to the passport office. Our network of registered couriers nationwide are able to get your passport expedited in as little as 24 hours. The process is easy and quick. The moment you place your order it will be routed to one of our highly trained U.S. passport and visa specialists who will email you detailed instructions, passport applications and documents. Our proprietary software will track your order through the entire process. We can assist with applications for first time applicants, passport renewals, lost or stolen passport replacements, child passports, second passports and name and address corrections, We are proud to be voted the #1 service by The Wall Street Journal.


rushmypassport.com
West Palm Beach, FL
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RushMyPassport Reviews Summary

RushMyPassport has a rating of 4.5 stars from 5,127 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.

This company responds to reviews on average within 7 days

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1 review
Michael D.
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Amie Figueroa was very helpful
June 15, 2014

Amie Figueroa was very helpful. Got the passport in no time. Great service. Only complaint is the price is a little steep. Otherwise a great service in an emergency.

Date of experience: June 15, 2014
Judi A.
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My experience using rushmypassport was nothing short of wonderful. Each representative I spoke with was cheerful and helpful. The entire process went very smoothly.

Date of experience: June 15, 2014
Joe H.
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I was very reluctant to put my passport in the mail to anyone, particularly a company I did not know. However, based on other reviews I read and how urgently I needed my renewal, I gave you a try. I was overwhelmed with your attention to service. The frequent emails about the progress of my renewal and the reassuring phone calls reminding me who my service rep was, if I needed him, constituted a level of service I have never experienced with any company. You folks are awesome. If only you were my phone company!

Date of experience: June 15, 2014
Christine X.
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Excellent communication at the drop of a hat
June 14, 2014

Excellent communication at the drop of a hat. Contacted 5-6 times during and every time the instructions were crystal clear. Not sure if this was indicated on website but they send your original birth cert back to you along with your passport. I sent my application out Wednesday from the local UPS store and it arrived at my house on Friday. Didn't need to sign for it either. Very easy but a little time consuming running around getting pic taken, to post office, UPS store but very worth it if you need a passport fast. I would recommend them.

Date of experience: June 14, 2014
Jeremy A.
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June 14, 2014

Date of experience: June 14, 2014
Matthew J.
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I screwed up part of the paper work & was helped over
The phone to get it back on track. ( in plenty of time for going
Back to work)))

Date of experience: June 14, 2014
Susanne N.
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June 13, 2014

Date of experience: June 13, 2014
Mary K.
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June 13, 2014

Date of experience: June 13, 2014
Constance A.
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It's been quite a while since I had any out of US travel plans and needed more info than most might.

You 'babied' me right through.

Thank you so much.

Now would like some info regarding insuring my trip 'just in case'.

Best regards,

Date of experience: June 13, 2014
THOMAS H.
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RushMyPassport operates EXACTLY as portrayed on their Website. They initiate their service with a friendly - and very HELPFUL phone call and a Series of timely, informative Emails. They maintain the process with a series of supportive Emails and Phone Calls at Each MAJOR STEP in the process. They deliver the final product they promise - a NEW PASSPORT in an EXPEDITED TIME FRAME - EXACTLY AS ADVERTISED.

My Case Manager was Mr. Ben Figueroa. He provided a swift, professional and complete service. I RECOMMEND Mr. Figueroa and RushMyPassport - AS A THOROUGHLY SATISFIED CUSTOMER AND AS AN ADMIRER OF A JOB WELL DONE BY A SUPERB ORGANIZATION.

Date of experience: June 13, 2014
Ciera M.
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I'm so grateful for Rush my Passport!
June 13, 2014

I'm so grateful for Rush my Passport! I got everything I needed for a reasonable price just in time for my travel plans

Date of experience: June 13, 2014
FREDDA V.
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Excellent outstanding
June 13, 2014

Excellent outstanding

Date of experience: June 13, 2014
Denise B.
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Outstanding service
June 12, 2014

Outstanding service. Would use them again if need arises.

Date of experience: June 12, 2014
C m.
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Was in a panic when I realized my passport expired and I was leaving in a week. Customer service was reassuring and calming. A human voice answers every call and they delivered as promised. Even a day early!

Date of experience: June 12, 2014
Tim L.
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The total process was simple and quick, I would definitely use this service again.

Date of experience: June 12, 2014
Diana K.
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The follow up step by step instructions were so helpful. Every stage of the renewal process was updated by email or a phone message was left that needed urgent attntion...very satisfied!

Date of experience: June 12, 2014
Veronica P.
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Having had to rush my passport was a headache in it's self, but Rush My Passport and every single person that I talked to was superb! Ben Figueroa was my contact person and he was so very helpful, even when he wasn't available everyone I spoke with not only had a wonderful personality but was reassuring and completely helpful. Rush My Passport is the perfect example that customer service can be outstanding. Thank you! - Veronica Pavlakis

Date of experience: June 12, 2014
Karla D.
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This is a fast and professional service
June 12, 2014

This is a fast and professional service. Rob Tarquini was amazing! Thank you again

Date of experience: June 12, 2014
John E.
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This was suck a seamless process i am so glad a service like this exists

Date of experience: June 12, 2014
Susan E.
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Instructions were clear and easy to follow
June 12, 2014

Instructions were clear and easy to follow. Customer Service was helpful and friendly. I was kept informed throughout the entire process. Delivery was completed before the anticipated date. You cannot ask for anymore then that! A first rate customer service organization.

Date of experience: June 12, 2014