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Ross-SimonsReviews 14,697

4.8

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,530
shipping
50
quality
13,212
This company responds to reviews on average within 2 days

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71,304 reviews

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Texas
2 reviews
0 helpful votes
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New gold necklace
May 1, 2022

Very good quality and excellent price. Glad I got it. The end will go through my pendants.

Date of experience: May 1, 2022
Maryland
1 review
0 helpful votes
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Lovely ring and very happy with it. However, I do believe that it is/was very overpriced for the "gold weight" it contains, size of the ring.

Date of experience: May 1, 2022
Pennsylvania
2 reviews
0 helpful votes
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Nice quality bracelet
May 1, 2022

Easy to use website. Nice quality bracelet and the shipping was quick

Date of experience: May 1, 2022
Tennessee
1 review
0 helpful votes
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Excellent website that provides good visuals of the merchandise.

Date of experience: May 1, 2022
Pennsylvania
1 review
0 helpful votes
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Damage
May 1, 2022

Unfortunately, one earring was damaged. Had to return.

Date of experience: May 1, 2022
New York
1 review
0 helpful votes
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Couldn't be easier!
May 1, 2022

Having worked in jewelry at Frederick goldman for 23 years I find this is the best. Company. Thank you

Date of experience: May 1, 2022
New Jersey
3 reviews
0 helpful votes
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Order returned mailed on 5/10
May 1, 2022

Order returned was not what was expected. Will look for something else.

Date of experience: May 1, 2022
New York
1 review
0 helpful votes
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Excellent experience
May 1, 2022

New to the site but pleased with how user friendly it is!
The site was extremely user friendly!

Date of experience: May 1, 2022
New York
1 review
0 helpful votes
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Smooth!
May 1, 2022

Prices are great! / Discounts make it more enjoyable to shop!

Date of experience: May 1, 2022
Arizona
1 review
0 helpful votes
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Gorgeous wide band ring
May 1, 2022

SO easy to navigate this web site. Beautiful jewelry and great prices

Date of experience: May 1, 2022
Pennsylvania
1 review
0 helpful votes
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Happy Buyer
May 1, 2022

Nice product about as expected. Good quality. Your communications and shipping status updates were excellent. Delivery was before Mothers Day as promised. 5 stars all around. Thank you!

Date of experience: May 1, 2022
California
2 reviews
0 helpful votes
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Highly recommend
May 1, 2022

Beautiful jewelry. Unique. Wonderful prices and customer service.

Date of experience: May 1, 2022
Florida
1 review
0 helpful votes
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It's beautiful.
May 31, 2022

Wonderful item. My wife loved her loved her lion pendant.

Date of experience: May 1, 2022
Maryland
1 review
0 helpful votes
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Happy gift-giver
April 30, 2022

Great price, very easy to place order. Recipient delighted with her gift!

Date of experience: April 30, 2022
Kentucky
1 review
0 helpful votes
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Good Review
April 30, 2022

Mostly good - one item defective, but the other items were excellent!

Date of experience: April 30, 2022
Maine
1 review
0 helpful votes
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High quality
April 30, 2022

Easy to use, very nice products. I would definitely buy from them again. Good Sales

Date of experience: April 30, 2022
Colorado
1 review
0 helpful votes
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Really hoping the earrings are as lovely as they look online.

Date of experience: April 30, 2022
New Jersey
1 review
0 helpful votes
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Not what I expected!
April 30, 2022

I'm a long time R-S customer. The ring I purchased was nothing like the one represented online. I called customer service and had a really rude, not helpful agent. It was so bad, I asked to talk to a supervisor. The call got dropped (?). I called back and was helped by a better informed, more helpful agent and hopefully have gotten the situation resolved. We'll see.

Date of experience: April 30, 2022
Texas
1 review
0 helpful votes
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Very Happy
April 30, 2022

Very pleased with purchase. Everything was delivered in a timely manner and was exactly what I ordered. Would definitely order again.

Date of experience: April 30, 2022
North Carolina
1 review
0 helpful votes
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Great
April 30, 2022

Easy ordering process. The shipping was fast and came on time. The product are as described and great price!

Date of experience: April 30, 2022