Roselinlin has a rating of 2.9 stars from 3,776 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roselinlin most frequently mention poor quality, credit card, and return policy problems. Roselinlin ranks 35th among Women's Clothing sites.
I have been shopping online here for 3 years now and it never disappoints me. Approved for excellent customer service as well. Much easier online shopping. The delivery process was a bit slow, but the shoes were worth it.
WOW! I wish I had read reviews before purchasing sweaters from this company. First off, I didn't realize their products were manufactured in China. It added to the timing of receipt by an extra 40 days. More upsetting, was the quality of the product. Abysmal is not even a good word to describe. Don't be fooled (as I was) by their online pictures. The quality made me a) sad for the poor people that made it and b) angered by the company that exploits these workers. My sweaters were torn, thin on thread, dirty, and in one sweater the stitching completely unsewn. Amazing in a way to see such product being sold! Whoever owns this company has no quality control and worse, no morals. My message: STEER CLEAR!
WOW! I wish I had read reviews before purchasing sweaters from this company. First off, I didn't realize their products were manufactured in China. It added to the timing of receipt by an extra 40 days. More upsetting, was the quality of the product. Abysmal is not even a good word to describe. Don't be fooled (as I was) by their online pictures. The quality made me a) sad for the poor people that made it and b) angered by the company that exploits these workers. My sweaters were torn, thin on thread, dirty, and in one sweater the stitching completely unsewn. Amazing in a way to see such product being sold! Whoever owns this company has no quality control and worse, no morals. My message: STEER CLEAR!
Over one month of not hearing a single word from this company and checking the reviews of over 800 people about this company, I file a fraud claim with my bank. I also emailed the company to tell them that I did not want anything from them now and to cancel anything that they ever had with me as a result of their deceiving tactics. The day after I emailed them the cancellation, they sent me an email for the first time saying, cancellation is too late, here i the tracking number - we just shipped the items. Their return policy on their website is a joke. No return address and just about everything in their website is final sale. Which falls in another category of no returns. I have reported them to the attorney general, but please know this is a company housed in China, using different names and addresses in the USA- a total joke. Let me predict what is going to happen next as I see it in all the reviews: they are going to reply back with " I am so sorry for your disappointment. We are here to help you, please contact us with your order number...". It is all a charade,
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I bought a blouse from this site size small. It was way too big and poorly made. I contacted them about a return. The blouse had to be returned to China at my expense. The postage is more than what I paid for the blouse. Roselinlin.com offered an alternative. They will refund 15% and I keep the blouse. I feel cheated.
Tip for consumers:
Don't order from this site.
Products used:
Clothing
The clothes are not the same as what the picture looks like. Very cheap hand made looking from amateur seamstress.
Tip for consumers:
Do not order anything it is all knock offs.
Products used:
None
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I purchased $150. Worth of clothing from this company. Nothing fit properly and the material listed as LINEN was
Like the same material that they package potato's in. It is a heavy burlap, that is what all of the pants are made of NS would not be very comfortable to wear... even if I could. The tops I purchased were made if a very thin material. Not one of them would fit. I had gotten sick about two weeks after they were delivered and was not able to return immediately. They only give you 14 days to return, normally most companies give 30 days especially since the products come from China. Sure enough I was late by a few days and they refused to do anything to help me... no exchanges... no returns... no credits! I would never buy from them again. I suggest you shop elsewhere.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
Roselinlin show in store one item(s), sending - different! In pictures nice items, in real - rags. Cheating people! Do not want accept items back, frightening with big costs. Very bad. I'm disappointed.
If you do not want loose your money, buy items in another place.
Tip for consumers:
Do not buy here
save your money for good quality items
Products used:
I bought clothes, but can't use, because of very bad quality.
This store - cheaters
Showing one, shipping another
The bargains are too good to be true. Once you actually have a chance to see and feel the clothes (after they finally arrive), it's obvious that the quality is absolutely terrible. I don't think any of the clothes would survive a washing. Returns to China are essentially impossible, so I learned a costly lesson. I hope this will help you keep your hard-earned money. Please save yourself the headache and shop elsewhere!
Dear Customer,
Thank you for taking the time to share your feedback with us. Our apologies for any inconvenience this may have caused.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
I’d love to confirm more details about the issue you mentioned.
Would you mind providing us with your order number? Please send us an email about your order number or you can contact is in live chat.
Anout returns, our return address is not in China. We now have many return addresses, and you can return unsatisfactory products to the address closest to you.
All Purchases (except clearance items, swimwear, underwear, bra & bralette, panties, bikini, loungewear & lingeries, bags, and accessories) can be returned within 30 days after you have received the last package of your order.
You can check our return policy here: https://roselinlin.com/information/return-policy
Thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need additional assistance, please feel free to contact us by email at service@roselinlin.com. We will reply to you within 24 hours.
Best regard,
Ashley
ROSELINLIN
All of those wonderful summery looks... NOT THEIRS! I kept getting the ads though and so I thought I would try ONE item. A pretty "cotton" blouse, blue. Today it arrived; HA! Prison stripes= hahaha! Joke was on me because I knew better.
The photos that they use are fakes. The blouse looks NOTHING LIKE THE PHOTOS!
Just don't do this to yourself. You deserve better and so do I.
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
Shoes falsely advertised as leather, but mis-sized, unwearable, card board garbage. Return policy is... you have been scammed. Negative five stars. Never again!
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
Items are advertised as being cotton and then show up in polyester/rayon. Returns are at your cost to China which is exorbitant as they require a tracking number. Approximately $100 of clothing would cost $65+ with tracking - just not worth it.
Tip for consumers:
Items are not as pictured or described. Returns are at your cost for shipping to China.
Products used:
The shoes were cute.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@roselinlin.com or by chat online.
Stay safe and have a nice day!
Less than one star review. Another dissatisfied customer. Bought a few dresses which when they arrived were of inferior quality. The dresses were supposed to be a size 16-18, but were so small that my skinny granddaughter couldn't wear them. It was a hassle to get clear, simple info to return the dresses to customs in China. Return postage was $44, almost half of my refund! Note that the amount on the downloaded receipt "Total merchandise refund" refers to the amount that is Still due as my refund. The return pkg was sent on May 6,2021. USPS tracking confirmed receipt of the pkg by customs in China. It is now October and I still have not received a refund.
A Class Action lawsuit is needed because apparently we the consumer have no consumer protection agency that gives a hoot! This company should not be allowed to do business in the US.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
For return parcels:
Please indicate us the tracking number for the return parcel so that we can trace it.
Once we receive the parcel, full refund will be proceeded to you in one week.
If you have questions about your order, please contact us by email at service@roselinlin.com or by chat online.
Roselinlin is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
All those clothing look so attractive ONLY on the screen. I ordered 5 items and I decided to keep 3. Most of them look so cheap or way too big! I mean huge! If it's Amazon, I was happy to return them ALL.
And watch out people, they send your clothing somewhere in the US but when you return them, they don't accept anywhere else but China. It's really really far and costs fortune. Of course you pay all the shipping fee.
That's what they do just to make money. They don't want your trust, they're just fooling you around! I am so sorry for them.
Tip for consumers:
Do not buy here
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
Clothes look nothing like the website! Clothing is garbage, horrible quality. A garbage bag would fit better and I'm a size 10,5'8". Took months to receive - literally 3 and I hounded them and PayPal and PayPal wouldn't help me. Makes me wonder why. Shipping came from China - would cost too much to send back and there's a restocking fee and the time limit to return had passed due to the lengthy shipping time. I threw my clothes away - wished I had taken photos, but other have posted some, check them out.
Avoid this store!
Tip for consumers:
Refunds are basically impossible.
Products used:
None - threw them away - garbage.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselin
I had ordered several items and their sizes are not true. Returned to the only address shown on my paperwork but apparently that is not correct. Their customer service states the return department is in China. Showed them tracking information and the package was received in their New York location. Was told I could check with the carrier I used to retrieve the package (too late). So they have my money and the merchandise. I will never order from them again and I urge others not to either. A $100 plus lesson learned.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
In order to reduce unnecessary hassle for customers with returns, we are currently offering partial refunds while you continue to hold the item. Sorry for not satisfying you
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@roselinlin.com or by chat online.
Roselinlin is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I received my clothing and I liked a few things but want to send the rest back. I've been trying to send the clothing back and get my money returned for those items but the company told me I have to send the package back to the factory…in CHINA!
They said "since international returns might result in long waiting time and incur substantial return costs on your side, we recommend some alternative methods to resolve the issue. We would like to offer you a 15% cash refund instead of returning the items." This company is absolutely ridiculous! No successful clothing company would tell a customer this! Ever!
DO NOT BUY FROM THIS COMPANY!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
In order to reduce unnecessary hassle for customers with returns, we are currently offering partial refunds while you continue to hold the item. Sorry for not satisfying you
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@roselinlin.com or by chat online.
Roselinlin is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I ordered one dress from this site. I wish I had read the reviews first. The dress I received does not look like the dress in the photo. The fabric is described as a cotton blend on the website. The dress appears slightly sheer, a loose fitting, thin cotton blend dress on the website. What I received was a stiff polyester thing. It looks like the type of fabric that is digitally printed, like a shower curtain. And, it feels like a shower curtain. I want to return it.
I sent an email to their customer service. Waiting for a reply.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I ordered a dress medium dress that was so small I would size it an xxsmall. Their return resolution was for me to send it to China at my own expense, postage more than item was worth and then wait 4-6 weeks for refund.
I plead with you, please do not order from this company. I got suckered in by the look of the clothes. I ordered over two months ago and I have not received anything yet. On the tracking order it says processing; two weeks later it says shipped. It goes from processing to ship and back to processing. They took the money out of my account right away. I never liked shopping on line; back to brick and mortar.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
Poor quality fabric and clothing not sewn well. Sizes are not true to measurements. Returns impossible.
Tip for consumers:
You will be dealing with a company from China.
Products used:
Donated
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@roselinlin.com or by chat online.
Roselinlin is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Materials and workmanship is poorly made. I have had over 20 emails back and forth to refund my money and it will cost me additional $45 USD to return their crappy products to China.
If I were you, DO NOT BUY FROM THEM. You will be so disappointed that you have to waste so much time dealing with refunds and communicating with them as is so challenging. So I paid $150US plus shipping then I have to return them for their misrepresenting what have been advertised is not what I have received
Shipping back to China another $45.
Tip for consumers:
Do not be fooled with theor website . What you see is not what you get. Workmanship and material is cheaply made. Wasted so much money and have to return at your own cost!!!!!! BEWARE
Products used:
None. They were all crap. Dollar store equivalent.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
This site is also peddled as Noracora and Zolucky. The product is nothing like how portrayed online. Sizes are never correct as they take whatever product they have on their shelves, change ths sie label and ship it to the consumer. It is so difficult to return anything and that's what they're counting on. Don't get taken like I was.
Tip for consumers:
Don't believe what is being peddled online. None of their products are what they portray.
Products used:
Nothing
These clothes suck! The polyester material is often something you wouldn't want on your skin - SCRATCHY! - and forget about throwing it in the washer and dryer. I tried to return my purchase, and boy was I given the run around! Very dishonest, they will say whatever it takes to put you off until the return period is up. Don't fall for their very successful marketing!
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I should have read these reviews before making an order. I had to return all the items ordered. They did not answer my email regarding the return which HAD to be made within 15 days. I knew that I could not return to the address on the package from the website where I finally found a return address. I never received an itemized invoice or order and there was nothing in the package either. I made the return to the address found on the website and sent the package UPS so I would get a confirmation of acceptance which I did. I did not get my money returned so I wrote to them again directly and via the website.The information that is on the website now is very different regarding returns then it was when I made the return. They now show an address for the company in the UK. They did respond to my email saying I had not followed instructions as sent to me by email - which I never received. They say they cannot refund me if they don't have the package. I will have to take this up with my credit card company. What a scam.
Products used:
none
Sorry for any inconvenience caused. Would you please provide your order number so that we can help you?
We reply emails within 24 hours, but sometimes our reply will go to spam emails. Please double check.
For return: ***Kind reminder: Any addresses on the parcel are not approved as the return address.
Returned packages without an authorized return address from customer service representatives will not be refunded or exchanged. ***
Please contact the CS team before you actually return the parcel.
Once we receive the parcel, full refund will be proceeded to you in one week.
If you have questions about your order, please contact us by email at service@roselinlin.com or by chat online.
Roselinlin is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Terrible product. I ordered a maxi dress that looked like soft cotton with wonderful embroidered detail. When it arrived, it looked NOTHING like the item pictured. Some strange, shiny slippery polyester fabric and all of the wonderful "details" were simply part of the fabric print. Spent $10 for shipping and they wanted me to spend another $10 to ship it back. Finally, after a lot of hassle, they agreed to give me 15% of my purchase as a refund (not counting the $10 shipping). STAY FAR AWAY FROM THIS COMPANY-products don't look anything like what is shown online and you'll lose money if you try to return. Most of the 5 star reviews on this site are scam reviews, not actual customers. Do your research!
Tip for consumers:
Beware. Products do not look anything like online picture. Fabric not as stated. Quality terrible. Refund process is a scam.
Products used:
Maxi dress.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
This site is a COMPLETE SCAM. Most of these reviews don't even have proper spelling and written by this company.
These clothes are not as pictured or described. INFERIOR QUALITY MATERIAL. INFERIOR QUALITY WORKMANSHIP. When I received my package, I was floored. Buyer BEWARE. I saw some negative reviews but didn't spend enough time looking at the fraudulent positive reviews.
I spent $135 on merchandise. Followed their ridiculous return policy (for the principle of it) which took no less than 6 emails to the company. Paid $69 for expedited shipping to China. 4 months later, my package was returned from China. Now I am out over $200, have a bag of clothes that weren't worth the price of shipping and NO REMEDY from this company.
Do not buy. Filing a complaint with the BBB and writing this review to try and help others.
Tip for consumers:
Do not waste your money on this site. It is a COMPLETE scam. Material in pictures looks like cotton. Material on goods is transparent, stiff, chemical smelling, non-natural. i don't want to give polyester a bad wrap calling these materials polyester. I could not believe that I paid money for these items.
Products used:
Women's clothing
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin