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RoseFeelsReviews 3,689

2.3

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,026
value
131
shipping
133
returns
109
quality
1,940
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4,238 reviews

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Illinois
1 review
0 helpful votes
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This company is pathetic
July 5, 2024

I ordered a couple of gifts for mother's day and it took 2 months and a lot of B.S. Emails back and forth from the supposed "customer support" rep that kept responding with a "please keep waiting" reply. I'll NEVER order from this rip off company again, their support and service sucks, did I mention that I paid for express freight but it still took 2 months to get!

Date of experience: June 25, 2024
Texas
1 review
0 helpful votes
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Ordered Father's Day gift that was advertised online. I ordered a month in advance. 3 weeks later emailed customer service because it still had not been shipped out. The package finally arrived over 30 days later which required me getting a different Father's Day gift. I Would not recommend ordering from this company

Date of experience: June 25, 2024
Florida
1 review
0 helpful votes
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My mother loved it!
July 5, 2024

The names and flowers were beautifully painted on. The names were legible. The size is perfect for her window sill. My master gardener mother was thrilled with grandma's garden!

Date of experience: June 25, 2024
Texas
1 review
0 helpful votes
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Excited to see how it looks when it's all finished. My only hand written recipe from my father's favorite cookie he made ever Christmas 💙

Date of experience: June 25, 2024
Missouri
1 review
0 helpful votes
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Screwed
July 5, 2024

The actual product that you sent me is it cheap piece of garbage and it is nothing like what you advertised

Date of experience: June 25, 2024
Massachusetts
1 review
0 helpful votes
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Order is 1 month late with no date of shipping in sight. Customer service keeps stalling. I tried to get a shipping confirmation, just keep saying production issue. After one week of back and forth ( already one month late), they won't issue a refund and wants me to wait for a late present that has no date in sight and won't give a refund.

Date of experience: June 25, 2024
Canada
1 review
0 helpful votes
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Perfect
July 4, 2024

Bracelet fits perfect and looks even better in person. Will definitely be ordering from you guys again

Date of experience: June 24, 2024
California
1 review
0 helpful votes
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Do NOT buy from this company! My package is incredibly late (which ruined the Father's Day I was doing for my husband). And when I emailed their customer service, I got back a response that was completely useless. "Hope your package arrives soon!" It was probably AI generated. I asked for a full refund. Since they're not bothering to hold up their end of this transaction, why should I (in the form of payment for services rendered).

Date of experience: June 24, 2024
Washington
2 reviews
0 helpful votes
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Gift bag was too small
July 4, 2024

Product took quite a while to be delivered. I am glad I left a month before the birthday party.

Date of experience: June 24, 2024
California
1 review
0 helpful votes
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Anonymous
July 4, 2024

Never received my order. I waited for over a month and was only given a vague explanation as to why there was issues. Reimbursement was paid in full though so I guess that's cool lol

Date of experience: June 24, 2024
California
1 review
0 helpful votes
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Rose order
July 4, 2024

Product came out great and didn't take too long. I'm vary happy with my order.

Date of experience: June 24, 2024
California
1 review
0 helpful votes
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Overall nice
July 4, 2024

The wood work was lovely, but the images used for the hands looked so blurry and I was not happy with that. The image of the hands is too pixel and looks blurry, like an over stretched image.

Date of experience: June 24, 2024
Canada
1 review
0 helpful votes
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Excellent
July 4, 2024

Great service. It was easy to use and great selection. Thank you.

Date of experience: June 24, 2024
Washington
1 review
0 helpful votes
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Disappointed Grandmother
July 3, 2024

Today is my granddaughter's bridal shower and still haven't received my order from May 10. I am very disappointed!

Date of experience: June 23, 2024
Texas
1 review
0 helpful votes
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Worth the wait
July 3, 2024
Updated review

However the frame was shattered and needs to be replaced. Also I accidentally ordered two gifts and one was shattered in transit, so I'm glad I ordered two.

Date of experience: June 23, 2024

Lovely and easy to comprehend
May 13, 2024
Previous review

Lovely and easy to comprehend

Date of experience: May 3, 2024
Kentucky
1 review
0 helpful votes
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Disappointed
July 2, 2024

It took over a month and a half to receive my order. When it arrived it was broken in 5 pieces.

Date of experience: June 22, 2024
Michigan
1 review
0 helpful votes
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Horrible
July 1, 2024

Been waiting for a long time for what I ordered. Still don't have what I ordered. They keep saying I should have it in a few days but nothing. Item is coming from China. Very suspicious. Get rid of this company and China.

Date of experience: June 21, 2024
Montana
1 review
0 helpful votes
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Never received my order
July 1, 2024

Never received my order after waiting for almost two months. Then I only was credited half because they had to "cancel the production."

Date of experience: June 21, 2024
Georgia
1 review
0 helpful votes
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Not what is advertised
July 1, 2024

I will never order from this site again. Not only was shipping speed not honored, two months after I ordered from here I received my items. DAMAGED AND IN PIECES. Not only that, it's not even the colors I ordered, it looks like a cheap wish version of what was advertised online. Absolutely unacceptable and un-gift able. I wish I could attach photos, even the "premium" gift bags are ruined and look cheap. Buyers beware.

Date of experience: June 21, 2024
Texas
1 review
0 helpful votes
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Orders don't show up.
July 1, 2024

I ordered this for a Mother's Day gift. One month later, still not arrived.

Date of experience: June 21, 2024