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The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
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Purchased item on June 11th 2024. Item took more than 3 weeks to arrive even after paying an additional priority fee for faster processing.
The plate is perfect as a father's Day gift in both the size and design of it. Just like the picture
I ordered 2 products with 5-8 day shipping and it took 2 months with a few emails along the way saying that the package was delivered when it was not. The order arrived with misspelled words. Total junk.
This is the second time I'm typing this, because I had to redo all my login info for this site. So now I'm even more upset as I'm reliving the nightmare of this purchase. I ordered a customized plate for father's day 6 weeks before the holiday. The site said products ship in 5-10 business. I received my order AFTER father's day. It was MUCH smaller than the picture eluded it to be, but I'll own fault for not checking the measurements. The picture was not helpful, which was a big part of the sale. I had the plate for ONE day. I HAND washed it and all of the artwork came off with a gentle sponge. I have a cricut and could have made something that lasted way longer, but I thought I was getting a great product for FIFTY FIVE DOLLARS! This place seemed to be from a dollar store with cheap stickers placed on it. I was, am livid. That's so much money down the drain. AWFUL!
I ordered my custom plate for Father's Day. Shipping says 6-8 business days. I ordered 30+ days before Father's Day. I still don't have my order and Father's Day is 3 days away now.
I paid to have it arrive by a certain date and it arrived a week later than that. It was a Father's Day gift and I ordered a 2x, well I got a 2x but it's way too small! It's like a junior 2x. Now I have a shirt with all my kids names on it and my husband's that can't be used. So disappointing.
We had a bracelet made for Father's Day and it turned out better than expected. The bracelet was beautiful and incorporated our four daughters names on the charms.
I was very disappointed. It looked cheap and did not reflect the cost I paid for it. It took a long time and it was really poor quality.
Easy to customize and beautiful product. Will order again for others for gifts.
My husbands bracelet broke after wearing it once. I would like a refund or a new bracelet.
Got charged twice ordered over a month ago and never recieved it. Could not find a number to call. Finally found email address. Grad is over had to buy a different gift. Would like a refund and cancel order it is now July 7th.
I received a very thin 1/2" wide frame that was in a 10" x 15" rectangle. The picture included in the frame had the flowers I requested representing my grandchildren, but they did not resemble any type of bouquet. There was much space between the flowers, which made them all visible, but they really didn't look like any kind of a cohesive group. I was appalled to realize that I had paid $75.00 for this very minimal item. I feel like I've been totally ripped off!
Planter a little smaller then what I wanted, but otherwise just what I was looking for. Colorful and was able to put all seven names I wanted on it.
Finally got my item a month after I ordered it. Make sure you're ordering well in advance.
Item looks exactly as pictured which was a big relief!
It took triple the time to get my bracelet. I had to wait almost a month when it should have been 5-7 business days.
It's been weeks and no gift to give. I will never order from here again
It took a long time to ship, but I cannot solely blame them because after it's out of their hands it not their fault. When it finally came my husband went to wash it so he could use it and the entire design slid off of it. There were no special instructions on how to clean it and it is good safe, per the description, so it should also be able to be washed.
The vase is good quality, but the writing is so small that you can't read the names. Also, this was a Mother's Day gift that took 1.5 months to get. I would have appreciated if they would have reached out to me to let me know there was a delay, unfortunately I had to reach out to them twice.
You're asking me to rate my experience when I have not even received my order. You use a shipping company that doesn't have a known name & when I emailed about where my order was I got no response, just an email asking me to rate my experience!
I had nothing but bad experiences! The product was almost 3 weeks later than expected, the product is so much smaller than I expected and the writing quality is blurry! I am very disappointed.