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RoseFeelsReviews 3,689

2.3

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,026
value
131
shipping
133
returns
109
quality
1,940
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4,238 reviews

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South Carolina
1 review
0 helpful votes
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Anniversary gift
October 9, 2024

I ordered an anniversary gift for my husband. It was a wooden piece with people sitting on top. The piece cost me 68$, it came in a week or more late and it was very cheap. The wood was thin and I had to piece it together when I got it. The pieces wouldn't even fit in right. My husband had to sand it down to get them to fit right. And the people that were supposed to sit on top literally sat on the top with no kind of way to keep them on there. They kept falling off so I had to glue them on there. Looks like something that came from the dollar tree. Needless to say I was very disappointed.

Date of experience: September 29, 2024
Florida
1 review
0 helpful votes
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Grandmother necklace
October 9, 2024

Overall great shopping experience. Just took longer than expected for my order to arrive.

Date of experience: September 29, 2024
Ohio
1 review
0 helpful votes
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Horrible shipping
October 7, 2024

Horrible shipping experience. I paid extra money to get the item in time for my wedding anniversary and it was late by about 2 weeks. They did refund the money I paid extra to get it early. Once I finally did get the item I was happy with it and my wife loved it.

Date of experience: September 27, 2024
South Dakota
1 review
0 helpful votes
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Wonderful service
October 7, 2024

Was even more beautiful than I had anticipated my girlfriend and soulmate loved it very much couldn't have asked for more thank you

Date of experience: September 27, 2024
Ohio
2 reviews
0 helpful votes
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Arrived right on time
October 7, 2024

Experience was great. Completely kept in the loop on shipping

Date of experience: September 27, 2024
Michigan
1 review
0 helpful votes
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Buyer be warned!
October 7, 2024

I read the comments and saw a few disappointed customers whose product didn't arrive on time, then I saw other satisfied customers who had a wonderful experience. My order was an anniversary gift placed on August 26, it is now September 27 and still nothing. An entire month came and gone.mind you my Anniversary was on September 17. Communication with the buyer was literally 24 hours delay a major frustration! To sum up my experience I would NOT recommend purchasing from this place.

Date of experience: September 27, 2024
Texas
1 review
0 helpful votes
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I am disappointed in my experience with this company. I ordered a gift for my mom and it came damaged. The picture had black smudges all over it and on top of that the picture was off center. In addition it took over a month to arrive. Now they are just wanted to refund me a portion of my order instead of a full refund and in order to get a full refund, I have to mail it back to China to an unverified address. They offered a replacement but at the point in time, I don't want to wait another month to possibly have the same thing happen again.

Date of experience: September 25, 2024
California
1 review
0 helpful votes
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Poor quality
October 5, 2024

Piece of wood showed up not fully painted with paint chips. Not high quality at all. Scared the paint contains lead

Date of experience: September 25, 2024
California
1 review
0 helpful votes
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Beautiful
October 5, 2024

Great company, quick shipping and a very beautiful quality ring that is just perfect

Date of experience: September 25, 2024
Florida
1 review
0 helpful votes
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Shipping took a little longer than expected by 2 weeks. It was late for the anniversary but when it did arrive, it was nice

Date of experience: September 24, 2024
Illinois
1 review
0 helpful votes
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I recently purchased a product and when the item arrived, it unfortunately had a defect. I reached out to customer service and while I was initially disappointed with the product, they were quick to respond and offered me a 20% refund for the inconvenience. I appreciate their effort to make things right.

Though I wish the product had been in perfect condition, the customer service experience was smooth and professional. I hope the company takes this feedback to ensure future products are delivered as expected.

Date of experience: September 24, 2024
Arizona
1 review
0 helpful votes
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Very disappointed
October 3, 2024

I STILL do not have the item I ordered over a month ago. It was a wedding present and the wedding was yesterday.

Date of experience: September 23, 2024
North Carolina
1 review
0 helpful votes
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Site was easy to use and product was as stated however it took over 30 days to receive. I paid for express shipment and didnt receive a refund for that. There is nowhere on the website that states the product is made in China, it makes you think its a small US business.

Date of experience: September 22, 2024
Nebraska
1 review
0 helpful votes
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Horrible quality
September 30, 2024

The engraved writing is so faint you can hardly read it. I thought the figurines would be pewter and not plastic. A total rip off.

Date of experience: September 20, 2024
California
1 review
0 helpful votes
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Disaster
September 30, 2024
Updated review

Picture arrived. Frame is not wood. Frame is falling apart. Picture holders (easel) is two of same cardboard pieces.

I am VERY disappointed. I would like money back.

A piece of junk. Not at all like ad.

Date of experience: September 20, 2024

Hard to correct
September 2, 2024
Previous review

Hard to correct

Date of experience: August 23, 2024
Texas
1 review
0 helpful votes
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Nice site!
September 29, 2024

Shipping was a long wait, but my wife loved the piece I ordered her!

Date of experience: September 19, 2024
Texas
1 review
0 helpful votes
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Don't waste your money
September 28, 2024

This company is not reputable. You will not get your order during the timeframe they advertise. Prepare to wait months! If u try to cancel they will not give u a full refund.

Date of experience: September 18, 2024
Maryland
1 review
0 helpful votes
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Couldn't wait for Christmas
September 28, 2024

The product was gorgeous and my mother in law loved. It was going to be a Christmas present but I couldn't wait!

Date of experience: September 18, 2024
Illinois
1 review
0 helpful votes
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Product never received in two months
September 27, 2024

I did not receive my order. I followed up with the company and they requested that I give them a few more days. It's now been another month and I still haven't received it and they have not responded yet to my additional inquiries.

Date of experience: September 17, 2024
Alabama
2 reviews
0 helpful votes
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Cute idea but late and shoved in mailbox
September 27, 2024

They responded but kept asking for grace. I paid extra for faster shipping and almost a month later. It was shoved in mailbox.
One piece was not as I wanted.

Date of experience: September 17, 2024