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The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
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Ok but could be better the message in the box was looked like it was from a poor copy machine and made it look tacky.
The pillow is cute but I was unhappy with the stuffing. For the amount of money the stuffing should have been a pillow form now loose stuffing!
Easy to navigate website. Plenty of options. My wife loves it. Great quality
September 15, I ordered two memory books invoice #**************, and still haven't received shipment.
Easy to personalize. Shipping time was fairly accurate. Almost a week later but not bad overall.
Ordered it in October and still haven't received it. Horrible
Don't bother paying for express shipping i paid for 3 day shipping and got my order a month after
I received my order it was broken. I have been emailing the company and all I get back for an answer is we will give you 20% back and fix it yourself. This is horrible customer service.
I ordered a body suit for Halloween. It was supposed to arrive the week before Halloween, but it didn't. When I reached out to customer service they said there was some problem. I asked to cancel the order since it wasn't going to make it by Halloween. They responded "It has shipped!" It arrived in Mid November. When I got the product, the color was very different than in the photo. The body suit was not stretchy and was probably two sizes smaller than the sizing chart indicated. The actual product did not have a size label on it, so it's possible it was in the wrong bag. Very unhappy.
I placed an order for 3 day expedited shipping for ~$25 The package didn't arrive for 11 business days. Rosefeels was kind enough to offer a $10 rebate, but it still feels bad to have paid a bunch of money when the free shipping tier would have arrived in the same time frame (9-12 business days)
The product was very cute! However, the image was cropped in a way that wasn't specified to happen, and one of the flowers was a shade off from the others. Other than that, it was a good gift and a good purchase experience.
Easy to navigate site. Prompt shipping and a very nice personalized gift.
The ring looks great. Please plan ahead when ordering it will take about a month to get.
I ordered this as a gift for my wife on our wedding day I ordered a month in advance and paid for express everything and it never arrived complete scam
The Jewelry I paid $80 for was absolutely beautiful but soo tiny. The time frame I was supposed to receive item was delayed by 3 weeks. But even though tiny the silver engraved heart brought a tear of joy to my loved one so thank you.
Product finally arrived. I liked the product. It was ordered on Oct 10, with a delivery date of Oct 18. My daughters birthday was the 28, a gift for her. After spotty communication, order finally arrived on November 9.
Now understanding that ordering from here is straight from China, I can see why it was both late and broken. I did reach out and a few days later I received a response expediting the shipping even though I paid the extra for overnight... didn't make a lot of sense to me. Either way, the item was broken, and I don't even feel like dealing with it, knowing how long it is going to take, and the probability of it arriving broken again.
I didn't receive my order as soon as I thought I would. After a few days, it did arrive and I was happy with the product. Next time I will remember that my order might not arrive as quickly as I thought it would,
This is going to be a beautiful gift for my wife! It turned out better then I was expecting.