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RoseFeels Reviews Summary
The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
This summary is generated by AI, based on text from customer reviews
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I ordered 2 necklaces for my mom and girlfriend for mothers day and they came before mothers day and i was very happy with how they were delivered and packaged
No communication as promised on ordering site………………
The most lovely thing I could have done for our anniversary! My family loved it! Thank you so much!
It took almost a month to get my product, and I don't know how much of it was the companies fault on shipping it but I was told I'd get it in a couple weeks. But when I got my product i liked it a lot which made up for the shipping problem
Ordered an item and paid extra for expedited shipping. The item arrived a week after the intended gift date and the site wouldn't refund the shipping. I will not shop Rosefeels again and spend my money at Etsy.
My mom absolutely loved it and it came exactly how I ordered it! Her favorite gift for sure!
I chose the necklace with the bar that was to have his name on it, not the heart! Couldn't get a response when it didn't show up on time and I sent a msg.
It was a great shopping place to shop for what I searched for.
Item was delivered just in time. Customer service was responsive to my questions.
I love the end product, but since I ordered well before Mother's Day, I expected tracking info way before I had to Email to get it. That was the only issue I ran into.
Product is beautiful. Delivered quickly. Can't wait to give it to the Mrs.
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My mom loved it! She has it displayed in her living room for all to see
The process to purchase item and personalize it was easy to follow. It did take a while to receive and it's understandable due to the circumstances and personalization. It would have been nice to get an update just to hear from you. I did reach out as I have had issues with other sellers that ended up being a scam or taking months to arrive, but RoseFeels was very prompt in responding and gave me piece of mind.
Standard shipping 9-15 busines days. Still waiting after 19 busines days for even a confirmation its been shipped. Correspondence has been just sorry its taking so long... If you want to buy something for mother's day 3 weeks in advance and still not receive it in time and continue to wait for the product, then buy from rosefeels.
It was amazing the person I talked to about fixing it was just amazing and helped out so much
I feel like the picture online was not the same as what I received.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members