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RoseFeels Reviews Summary
The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
This summary is generated by AI, based on text from customer reviews
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The product was pretty nice overall. The outer edges of the framing were not flush and the price was on the high end.
Came out amazing. My wife absolutely loved it! Will order from again!
I received my item and looked nice and a day later the outer frame came apart
Love your product.
I paid for the rapid 3 day delivery service for a mothers day gift. I knew the day I purchased my item that I would receive it a day late. I didn't expect a whole month to go by. Overall, I'm still waiting to be reimbursed for the delivery charge.
The product is god but the heart is smaller then I thought it would be and the delivery took way longer then I thought it would
I like the product received, but I wish that the time frame between order and received was more explicit. Even though it is very nice, the product was a gift for someone and it arrived a lot later than I expected. I realize that it's a custom product and it takes time, but I wish that time was more evident when placing the order.
Got it as a gift. Arrived promptly and was just as shown. Very happy.
The necklace chain is not what I expected, and the personalization order of names is incorrect.
The website was good
The description was good
But it's pricey.
Order took way over what was promised even though I paid for VIP service and expedited shipping. Took almost three weeks to receive product. Company did refund $10 of my $30 shipping fee
The experience was okay i loved the gift it took years to get to my house tho
I bought a birthstone necklace for my mother for mother's day. When I got it one of the stones was wrong. So I contacted customer service and when they finally got back with me they only offered me 20% back. They didn't even offer to fix it. You can see in the picture that stone 3 is green when it is supposed to be pink, like stone 2.
Very pretty and thoughtful gift. I love the option to choose birth flowers.
It took a few days longer to receive my order but after emailing rosefeels I did receive my order in a very timely fashion with an apology. All in all I'm very happy with my order and will order more from rosefeels.
The last puzzle piece wasnt filled out all the way other then that she loved it
Overall, experience was fine; although, as I stated "Size of picture much smaller than expected".
It was advertised as 8-10 business days and took over a month to be delivered. Well after Mothers Day which I ordered it for.
When it arrived it was beautiful and a great product.
It took awhile to get item, and difficult to communicate with the company.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members