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The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
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Good product order took a little longer then I thought but I'm happy with my order.
I have never recieved my package at all. And I can't seem to find out how and where to see where it is or how to get my money back.
The product was great it just to almost 3weeks for the item to arrive. Had I not got my tracking number when I did, I was going to call my credit card company and claim this as a scam.
It took a long time for it to get here. Also that it never emailed me any updates.
It was pretty and delivery was a little slow but it was fine.
Took forever to arrive. Paid for expedited shipping and VIP experience and gift bag for mother's day and it arrived a month late.
Ordered over 2 weeks prior to Mother's Day and paid for 4-8day shipping. The item took three weeks to arrive. Missed Mother's Day's.
Also, tracking the product after shipment was awful. For sometime I was concerned that I was hustled.
My package arrived damaged corner broken due to the lack of adequate protection during chipping
Shipping could be better and product was okay could be nicer. Look super cheap for the price
I paid for express shipping and it did not come in the three days like it was supposed to do. When I got my order the frame was broken. It was a Mother's Day gift. When my mom held it, it immediately fell apart. I am highly disappointed especially for how much I paid.
Overall, I enjoyed the product. The only minor issue that I had was that the product arrived during the latter part of the suggested 9-15 day delivery time, even perhaps after that, but aside from throat I'm very satisfied!
I bought these for Mothers Day and will receive them about a month after Mothers Day. You do not clearly state when customers will receive their orders on your site and advertised during Mother's Day to lure people in. I feel like this company is a scam. I'm very disappointed and will never order from you again.
I love my family tree necklace. It was received in a very reasonable amount of time. I have my two children, my two grandchildren, and my two great grandchildren on this necklace. It is absolutely beautiful, and I have received many compliments.
This company is a scam. I paid for expedited processing on two items and overall it took 3 weeks to receive. Much longer then there website said it will take.
I wasn't pleased at all with this item. It was late, and when I got my item the frame broke into pieces. I had to super glue it back. Not happy at all.
Love the options for each months flowers, picture looks great, took a long while to get to me in the mail. Final product delicate while they look great I would get picture and place it in a more substantial frame.
Ordered a personalized sign for my mom for Mother's Day with the grandkids' names on it. The photos show that the flowers look very bright and are easily seen on the sign.
What I received was a very thin piece of wood and I can hardly even see the white flowers on it at all and the lillies of the valley are not visible at all, the flower looks like a stem, like the printer ran out of ink or something. The site said guaranteed to arrive by mothers day and it arrived a month after I ordered it, and only because I was emailing to inquire about the order status.