Roofrack Money

Ordered some roofbars and fixings. I submitted a support ticket to check for delivery date and got a response to that the following day. Because the order completion was delayed by ~5 days, they gave me the option to cancel without any fuss. The refund was back on my credit card in 2 days so I am very happy with the support offered. Although the website has no phone number, it is easily obtained from a google search although not needed in my case.

I ordered some snow boots and selected priority despatch 2 days ago and website account still states that it has not been despatched. There is no phone number listed on the site and when you email the parent company - indigoecommerce.co.uk - there is no reply. I found a phone number via Google but number was not recognised. Google streetview shows an industrial estate but no sign of this company! I have emailed twice to cancel my order but have had no response. Luckily no payment has been taken - yet but I am watching and have instructed my bank that I have cancelled the order. DO NOT USE THIS SITE