Ordered some roofbars and fixings. I submitted a support ticket to check for delivery date and got a response to that the following day. Because the order completion was delayed by ~5 days, they gave me the option to cancel without any fuss. The refund was back on my credit card in 2 days so I am very happy with the support offered. Although the website has no phone number, it is easily obtained from a google search although not needed in my case.