Rondevo

Dear User,

Thank you for taking the time to give us your feedback.

Please be informed that we don’t deduct the credits for no reason, the system only charges them when you are using any of the paid options. You can choose the services that interest you the most and control your spending.

Every request is carefully handled by our moderation, finance and technical teams, and our customer service is available around the clock. Maintaining this level of quality comes at a cost, which is why we charge for some services.

If you want to manage your expenses efficiently, we offer several options. Get in touch with us at support@rondevo.com and we'll be happy to help you.

Best Wishes,
Rondevo Customer Support

Dear Oldgoat,

Thank you for sharing your feedback with us!

It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those personally. At the same time, you may easily use the website without being distracted by extra advertisements.

We always provide high-quality support services for our members. Every query is carefully reviewed by our moderation, financial or technical departments. Our customer support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers.

There are multiple options to reduce your expenses and use the platform in the most efficient way, please contact us via support@rondevo.com and we will be happy to help you

Kind Wishes,
Rondevo Customer Support

Dear Lee,

Our platform is a simple and user-friendly tool that helps people all over the world to meet and connect with each other. Our main goal is to bring like-minded people together and help them create meaningful connections. We have no control over the behavior or intentions of the people who use our platform. However, we do provide tools to protect users from potentially harmful behavior: It is possible to report any user with suspicious behavior on the platform, and an investigation is carried out in every case. We also have preventative algorithms that detect potentially harmful activity and content. Violations of the platform's guidelines are punishable by profile blocking.

Contact us at support@rondevo.com if you notice any suspicious activity.

Best Wishes,
Rondevo Customer Support

Dear User,

Thank you for sharing your feedback! We understand your concerns about the costs associated with using our platform.

It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of interest and control your spending on those personally. We offer various credit packages to give you control over your spending.

If you'd like more information about our offers or how to manage your expenses effectively, please don't hesitate to contact us at support@rondevo.com. We're here to help you make the most of your experience.

Best wishes,
Rondevo Customer Support

Dear Ray,

It's important to know that our platform is a space for convenient online communication. Each user has their own reasons for using the platform, resulting in different experiences and response times. If you haven't received replies from the users you have contacted, they may be offline and could reply to you later.

Don't hesitate to contact us if you need help. We're always happy to help.

Best Wishes,
Rondevo Customer Support

Dear Sammy,

Thank you so much for this review!.

We check validated members' profiles carefully. Firstly, in order to register, every member takes a short video of herself / himself holding the ID, stating the current date, and confirming his/her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to his/her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile. Lastly, we verify if the personal documents member attaches are valid.

If any profile does not meet the requirements of the check-up at any of the abovementioned stages, it gets deactivated.

We’re here for you anytime. Please feel free to contact us via support@Rondevo.com in case of any questions.

Kind Regards,
Rondevo Customer Support

Dear Mark,

Thank you for sharing your feedback!

Please be informed that we always strive to provide our members with a secure space for communication. For this purpose, we carefully approve validated members to be registered on the website and they undergo multiple verification checks that confirm their identity before their profiles appear active. Our affiliate partners make sure that there are no bogus profiles, and that the user you look at in the profile pictures is the person you are corresponding with. This, of course, makes it much harder for unscrupulous people to create fake accounts.

It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those personally. At the same time, you may easily use the website without being distracted by extra advertisements.

We always provide high-quality support services for our members. Every query is carefully reviewed by our moderation, financial or technical departments. Our customer support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers.

Please feel free to contact us via support@rondevo.com at any time if you have any questions or need assistance.

Kind Wishes,
Rondevo Customer Support

Dear Danner,

Thank you so much for the review, we appreciate it.

We try to make sure that all the validated members are interested in communication with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well. We can't restrict members from using other websites, however, we can assure you that you communicate with real people here.

Moreover, you can continue to use our free membership and there will be no liability for a subscription. Since we have no subscription at all, we don't charge you without your approval. So you receive a unique opportunity to access thousands of the users' profiles absolutely for free, you can view their photos in the profile and photos that they send in chat to you without any credits required. Also, checking your chat box requires no payments at all.

We will be glad to assist you in case of any additional questions. Please contact us via support@Rondevo.com if any assistance is needed.

Respectfully,
Rondevo Customer Support

Dear User,

Thanks for taking the time to give us your feedback. We are sorry to hear you feel this way.

The profiles of our members are verified according to our Terms and Conditions. We believe in fostering genuine connections and encourage you to contact us if you have any doubts about the legitimacy of your interactions. Contact us at support@rondevo.com if you notice any suspicious activity.

Best Wishes,
Rondevo Customer Support

Dear Greg,

Thank you so much for taking the time to leave us a positive review. We appreciate it!

It is true, our platform is quite expensive. However, we would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those.
Furthermore, In comparison with the free websites, our website provides the highest standards for data protection, offers 24/7 support, and reacts to any reports or complaints of our customers with the investigations.
Additionally, all the female members on our website are fully validated - their background and intentions are checked prior to their profiles being created.
Therefore, you can be sure that you are talking to absolutely real members.
None of the free websites can provide you with the same level of security and privacy, but such efforts towards our customers demand the input from our end.
Therefore, we made our services paid within the reasonable limits, to keep the website and all the departments that work for you as effective as they are.

Contact us via support@Rondevo.com if some questions pop up. We will be glad to assist you.

Best Wishes,
Rondevo Customer Support

Dear Adrian,

Thank you for taking the time to share your concerns and feedback with us!

First and foremost, we want to highlight that the ladies are not employees of our website, they are users just like you. Please note that we strive to provide every user with a secure and reliable space for online communication and for this reason, we carefully approve validated members to be registered on the website and they undergo multiple verification checks that confirm their identity before their profiles appear active. Their profiles are not confirmed unless we verify their ID and background. Our regional partners make sure that there are no bogus profiles, and that the user you look at in the profile pictures is the person you are corresponding with.

Our Customer Support is at your service 24/7 and we are always ready to review any complaint carefully. In case a member gives rise to our suspicion, we may take additional steps to verify the profile, such as asking that person to record an identification video for us. This, of course, makes it much harder for unscrupulous people to create fake accounts.

Please be informed that one of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles, check chat messages and view profile pictures for free. However, in order to view personal photos or chat with our validated members, you will need to purchase credits. Please keep in mind that the prices for services can be found on the "Credits" page and our Customer Support can answer any questions you have at any time.

It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those.

From our end, we always provide high-quality support services for our members. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

There are multiple options to reduce your expenses and use the platform in the most efficient way, please contact us via support@Rondevo.com and we will be happy to help you with that.

We are always at your service.

Kind regards,
Rondevo Customer Support

Dear Chris,

Thank you for this nice evaluation!

It is always a pleasure to see how our members like the platform.

Please, be kindly informed that we are always trying to extend the range of our members.

In addition, let me please inform you that you may as well use the Search option to select the preferred age of the member. Have you already tried that?

Should you have any questions, please contact us back. We will be glad to help you.

Thank you for your support, it is significant!

Best regards,
Rondevo Customer Support

Dear Jim,

Hello and thanks for leaving your review.

Kindly note, that we can't hold the responsible for the information, posted on other platforms.

However, we carefully approve all the members to be registered on our website. Our members’ profiles are not confirmed unless we verify their ID and background. Our regional partners make sure that there are no bogus profiles, that the member you look at in the profile pictures is the person you are corresponding with (such profiles have a label “Validated member”).

Should you have any questions, please contact us via support@rondevo.com

Best regards,
Rondevo Customer Support