Rondevo

Dear Customer,

Thank you for this nice evaluation!

It is always a pleasure to see how our members like the platform.

Please, be kindly informed that it is up to the members to decide whom they wish to chat with. I am afraid we can not push some particular members to get in touch with you.

Should you have any questions, please contact us back. We will be glad to help you.

Thank you for your support, it is significant!

Best regards,
Rondevo Customer Support

Dear Jeffrey,

Thank you for sharing your feedback as it significantly helps us do better!

We appreciate you sharing your point, please be informed that we offer several options of credits packages, we recommend that you choose the biggest packages of credits available in order to keep your conversations uninterrupted for a longer time and the credits will last longer. Moreover, the price per 1 credit is cheaper the bigger the package you choose.

Please feel free to reach us via support@rondevo.com at any time if you wish to share more feedback, thoughts and suggestions related to our service!

Best Regards,
Rondevo Customer Support

Dear Brian,

Thank you for leaving this review!

Unfortunately, your inquiry didn't provide us with sufficient information in order to help you and we are afraid we did not receive your feedback in full. We want you to be satisfied with the service we provide, please let us know if you need our assistance with something.

Please feel free to reach us via support@rondevo.com at any time. Your positive experience is really important to us and we hope to hear from you soon.

Best Wishes,
Rondevo Customer Support

Dear Colin,

We appreciate you choosing our communication platform, your feedback is really significant for us!

At the moment you can continue to use our free membership and keep your account active without any charges (as we don't charge without your approval). The benefits are obvious. You will receive a unique opportunity to access thousands of the ladies' profiles absolutely for free, you can view their photos in profile and photos that they send in chat to you without any credits required. Also, checking your chat box requires no payments at all.

If there’s anything we can do to help you further, let us know via support@Rondevo.com.

Sincerely,
Rondevo Customer Support

Dear Silvio,

I do share your concerns and I realize that trusting someone you talk to is crucial for you. From our side, we have done everything to make the platform safe.

When you make an acquaintance with new people through the Internet, there is always a risk that the person himself pretends to be the one, who you see in the pictures. Thereby, we take a number of preventive steps on our website to settle this question. We are proud of this, because not all communication platforms take such precautions.

We are building a secure platform where we try to make sure the person on the other side of the screen is real and interested in communication. To do so, we have arranged communication with Regional Partners worldwide so they could assist with the registration of the members from their countries. Passing the verification in person is more trustworthy since the member will be interviewed eye to eye.

We carefully consider all complaints received from members of our website. If such complaints allege the dishonesty of a member and breach of our terms, we investigate them. If we notice impersonation and deception, we block and blacklist the member. If representatives of the member appear to be guilty of some things or seem to be suspicious to us, so we apply sanctions to the representatives, which may bring about complete termination and blacklisting.

It would be great if you could reconsider your rate or let us know how we can help you to receive 4 or 5 stars from you!

Kindly contact us via support@rondevo.com in case you need any further assistance. We will be there for you!

With best regards,
Rondevo Customer Support

Dear Jaime,

Thank you for taking the time to give us your feedback.

You need credits to access certain services on our platform, but don't worry, you only pay for the services you actually use. You can choose the services that interest you the most and control your spending.

Every request is carefully handled by our moderation, finance and technical teams, and our customer service is available around the clock. Maintaining this level of quality comes at a cost, which is why we charge for some services.

If you want to manage your expenses efficiently, we offer several options. Get in touch with us at support@rondevo.com and we'll be happy to help you.

Best Wishes,
Rondevo Customer Support

Dear Carlos,

Thank you for sharing your feedback with us!

Our platform has been designed primarily for secure and convenient online communication with people from different countries.

Meanwhile, you can use the Search option at the top of the list of users, registered with us. By clicking on the “Filters” button, you can sort users by location to find people who match your specific preferences. If there are no members in your area, you may try to choose the closest ones and check if it worked out for you.

If you have specific questions about our service or need help, don't hesitate to contact us at support@rondevo.com. We'll be happy to help you.

Best Wishes,
Rondevo Customer Support