- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Rocket Lawyer has a rating of 4.8 stars from 2,945 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rocket Lawyer most frequently mention customer service, free trial, and legal documents. Rocket Lawyer ranks 1st among Legal Documents sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
As the President of a Corporation that does business in 3 Northwest states, we strive to for excellent customer service and have reaped the rewards of such actions over the past 20 years. So, I am always impressed with companies and organizations who go above and beyond when dealing with customers. That was the case when I called and spoke with Kim. Great Job Rocket Lawyer, and you can be sure that you have found a new lifelong customer in myself. Thanks
CAUTION: This company is a scam. They let you register, don't give you access to anything within the first 7 days of trial and then (when you think the registration was unsuccessful) suddenly start collecting. You can only cancel via the account, but they don't send an email with a password and the password reset doesn't work well either. If you try to cancel by e-mail, you are deliberately sent from pillar to post. After several complaints, no solution is offered and they continue to insist that the invoice must be paid. The positive reviews on the various websites seem to be fake. Often the reviewers have only posted 1 review. My advice: DO NOT do business with this company and stay far away from them.
Two or three weeks ago I subscribed for a very brief period to take advantage of your offer a free, power of attorney forms. I called within. I think a couple of days to cancel my subscription nonetheless, this month on my credit card I was charged $39.99 and if it were a regular subscription. I will pay that but want it canceled at least as of today. Raaiiba was very courteous, professional, and helpful when I called today. She is an asset to your company.
I was provided with the tools needed to complete the task I set out to accomplish, thanks!
Hey Antar,
Thanks for your review, we're happy that you're happy! Take care.
The experience was a good one, however we decide it to go on another direction
Hello Francys,
Thank you for taking the time to share your feedback, we appreciate it!
Was good for what you needed, didn't realize money continued to charge on account
* Rocket Lawyer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Jackson,
We appreciate your feedback greatly, but please let us know if we can do anything to assist you at this time by emailing customeroutreach@rocketlawyer.com. Thank you.
Hard to download
I've decided to go through a local lawyer since it is a 6month lease.
Hello Lora,
We appreciate your feedback, but sorry to hear our service wasn't a good fit for you. If there's anything we can do to better assist you at this time, just email us at customeroutreach@rocketlawyer.com. Thanks!
I was not able to down load or print my document since I had some space's blank on purpose, to be filled out later.
Since I was not able to do so I canceled the service. Canceling was very simple and easy.
Hey Tamara,
Thanks so much for your feedback, but we're sorry to hear about your issue! Let us know if you need anything at this time by emailing customeroutreach@rocketlawyer.com.
Your title was misleading by saying free when after you jump through hoops and sign up for a FREE trial it still cost a dollar for the form I needed.
Hello Janis,
We appreciate your review and apologize for any confusion that may have occurred! The $1 is actually just an authorization charge to ensure the card entered is connected to an actual account, once it clears the charge drops off and there's no billing. Just make sure to cancel your Trial before the 7 days is up, you can do this online through your account, by chat, email at customeroutreach@rocketlawyer.com, or by phone at 877-881-0947 (M-F, 6am-6pm PT). Have a great day!
The free form was not what I needed. That is why I cancelled.
Hello Yvonne,
Thanks for sharing your feedback and we're sorry that the document wasn't what you were looking for! If there is anything that we can do for you at this time, please email us at customeroutreach@rocketlawyer.com. Take care!
It isn't a police report, but a way to collect all the information for that is offered.
I hope the cancellation process is as complete as the friendly customer rep made it sound.
Hello Gail,
We appreciate your feedback! Our Police Report Worksheet helps you organize and prepare information you plan on handing to the police, but this isn't the actual police report. Please feel free to email us at customeroutreach@rocjetlawyer.com with any questions or concerns. Happy Holidays!
I'm 73, cataracts in both eyes, how do think it went?
Let's just say I finally found what I was looking for, got my answer, life goes on. Old guys with bad eyesight do NOT do well with computers and can't remember what the right questions are when trying to find the answer to an issue. Yup, got all day, had to pee four times before I stumbled across the subject matter. We'll just say I'll call you if I need you... and leave it at that.
Hi Samuel,
Thanks for your review, please email us at customeroutreach@rocketlawyer.com with any questions or concerns. Take care!
I used the on-line service and was satisfied with the product received. That satisfied my one-time need and I canceled any further participation. Thank you.
Hey Danny,
We appreciate you trying out our service and happy to hear you've enjoyed it! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Thanks!
(1)Your format allows you to choose specific child custody areas, such as signing school absence, signing field trips, etc. but when you get to the letter itself all this is blank. (2) I was doing the letter for my brother, and it kept putting my name on the form. Eventually I just printed the letter after purchasing it for $40. And re typed in on my own word processor. This isn't what I had purchased for $40. Never again, Please remove me from your site.
Hey Richard,
We greatly apologize that you had some technical difficulties, it sounds like this may have been an issue with the browser/device that was being used to create the document, but that isn't for sure since we don't know the exact details of your matter. It looks like you had just purchased the one legal document, therefore, you're not in any kind of membership at all. As a courtesy, a refund has been issued and a refund email has been sent out to you for your records. We'd love to hear more about your situation that you were experiencing, so please respond to the email with the information we asked for. Again, we're sorry for this situation!
Signed up to get a promissory note. Could not get your template to put in correct name for the borrower (which was probably my error as I am not very good with computers). Also promissory note not as detailed as I needed and did not see any way I could add clauses.
Called in today to cancel your service, phone was answered promptly and my request to cancel was handled quickly.
Hey Kirk,
We very sorry to hear that our service didn't work out for your, but glad that one of our representatives were able to assist you with your matter. Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!
Created both Living & Final Will...
Hello Dale,
We appreciate your review and hope you enjoyed your document! We do offer a 7-Day Free Trial where you can create up to three
Legal documents and ask a legal question. So long as you cancel within the 7 days, there is no billing whatsoever! Please let us know
If you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Thanks!
Took a while to get a simple lease done but it was helpful.
Mostly just too expensive for casual use.
Hello Mark,
Thanks for providing us with your feedback, it helps us grow as a company! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Thanks again!
I found and used your website to make a bill of sale and print it out. Then I realized you will cost me $39.00 a month for that simple document. So I cancelled my contract with you. I just checked and so far it is active. :(
Hey Linda,
We appreciate your review, but our records indicate that you had downgraded (cancelled) during the Trial and weren't billed. Please provide a screenshot of your charge if you're seeing on to customeroutreach@rocketlawyer.com so we can assist.
Free trial was great... I was checking to see if you had form I needed down the road. I cancelled the next day and it said I would get an email confirming the cancellation. I never received the email. So now I'm worried I'll be charged even though I followed directions and screen said cancellation was complete. Please send notice like it said it would. I would greatly appreciate it.
Hi Barbara,
We're so sorry that you didn't receive the downgrade (cancellation) email! We've gone ahead and resent it to you. Please let us know if you need further assistance by responding to the email or giving us a call at 877-881-0947 (M-F, 6am-6pm PT).
The agent was unable to tell me why money was taken out of my checking account. Then she was eager to sell me additional services.
Hey Patricia,
We're sorry to hear about your matter and would like to make things right! Please respond to our PM at your earliest convenience.
I only used one template but it was just what i needed. No problems here
Hi Matt,
It's great to hear that you've enjoyed our service and we greatly appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!
Christine was very helpful although I believe that Rocket Lawyer has given a script that requires agents to say Downgrade instead of Cancel and Refund, this caused confusion and I had to ask specifically if she was refunding the charges. But other than that she did a good job and was very pleasant to talk to.
Hi Don,
We appreciate you taking the time to share your feedback! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!
I tried out the free service and cancelled the subscription. There needs to be a per contract fee instead of a subscription only setup. Then I would have given it 5 stars since i write a contract about 2 times a year.
Hey Mike,
We appreciate you taking the time to leave us a review! We actually do offer the option to purchase a document out right for a single price instead of doing a membership. In the future, you're more than welcome to choose that option instead! Please let us know if you have any questions or concerns at this time by sending an email to customeroutreach@rocketlawyer.com. Have a wonderful day!
My experience with Rocket Lawyer was really good. I used the 7 day free trail and created an auto sale document. The navigation was easy to use and understand. The customer service department was very helpful. I will refer to other friends and family.
Hi Quintin,
Thanks so much for your review, we're happy to hear you've enjoyed our service. Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com with any questions or concerns. Have a wonderful day!
I downloaded 1 template for an employee contract. Worked fine. Be careful and cancel the subscription in time. Else it will become very expensive. I must say; Rocket Lawyer handled my complaint very well.
* Rocket Lawyer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hey Marten,
We're glad that we were able to get your matter resolved with you. Let us know if you need anything else. Thanks!
I obtained a power of attorney document from this provider, and although the document was sufficient for a temporary POA, it does not include the language necessary from different courts and/or states. The document would be more legitimate and recognized by parties and/or organizations requesting such information.
Hi Anita,
We're so sorry to hear about this situation and would like to get a bit more background on your matter. Please reach out to customeroutreach@rocketlawyer.com with further details on why this document did not work specifically. This feedback is important for us to pass along! We hope to hear from you.
Gain trust and grow your business with customer reviews.
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Hello William,
We appreciate your feedback regarding your experience and glad that our customer service has been able to assist you. Have a wonderful day!