• Rock Bottom Golf

Rock Bottom Golf

Overview

Rock Bottom Golf has a rating of 4.02 stars from 916 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rock Bottom Golf most frequently mention great price, customer service, and fast delivery. Rock Bottom Golf ranks 1st among Golf Clubs sites.

  • Service
    84
  • Value
    84
  • Shipping
    86
  • Quality
    78

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 83.9%
Positive
52
Neutral
2
Negative
8
66
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What reviewers want you to know

Positive highlights

  • Rock bottom golf shipping was fast, and the quality of the used golf balls I received was top notch.

Critical highlights

  • Their return policy is a joke and their customer service is completely unprofessional.
  • I have contacted Rock Bottom 22 June - 28 July 2021 still no resolution.
How would you rate Rock Bottom Golf?
Top Positive Review

“Mixed item order was perfectly packaged and fulfilled”

David H.
3/1/23

Great delivery timeframe. Packaged very well and product was exactly as described on the site. I have ordered many times and will never order golf supplies from anywhere else. VERY happy customer here! Thank you for your great quality of products, price and services Rock Bottom!

Top Critical Review

“Very Disappointed”

Nick D.
7/5/23

Bought a pair a Etonic golf shoes less than year ago. Top of shoe splitting open and feet getting wet. Though they have a one year warranty they won't pay for shipping to return the shoe (are they really going to analyze the shoes, as stated?). That's fine, but they should send a shipping label. That cost is about 50% of the cost of the shoe. Very disappointing to say the least. Shoes going to trash, as well as all advertising emails from Rock Bottom golf.

Reviews (916)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (95) rock bottom (225) golf balls (52) phone number (8)
Thumbnail of user davidh8318
1 review
0 helpful votes
March 1st, 2023
Verified purchase

Great delivery timeframe. Packaged very well and product was exactly as described on the site.
I have ordered many times and will never order golf supplies from anywhere else. VERY happy customer here!
Thank you for your great quality of products, price and services Rock Bottom!

Products used:
Polo shirts, multiple sizes and brands.
Clubs, driving iron

Service
Value
Shipping
Quality
Thumbnail of user markf1569
1 review
0 helpful votes
June 27th, 2021

First time ordering through this company. Product was exactly what I ordered and arrived in the expected time frame. The price was lower than many other companies possibly due to the inventory. Did not need the customer service after the purchase (as of yet) but have confidence that they would stand behind their products as the other reviewers have indicated.

My rating is based on the services and products I did get!

Tip for consumers:
Shop the sales

Products used:
V10 Golf Buddy range finder.

Service
Value
Shipping
Quality
Thumbnail of user scottw1893
1 review
0 helpful votes
July 29th, 2022
Verified purchase

I placed and order from these guys and had my new Mizuno driver in two days. There was a mix up on the shalf I wanted as it was out of stock but they made it right and I am very pleased with my purchase. Thanks to Jaime with customer service for all the help. Would highly recommend and will definitely buy from again.

Service
Value
Shipping
Quality
Thumbnail of user artc64
1 review
0 helpful votes
December 16th, 2019

Shoes were a great price and good fit. I made an error when verifying my gloves. I thought MLG meant "Med Large Gloves). That actually meant Men's Left Glove. I ended up with the wrong size. Rock Bottom said it was my error and I would have to pay for return shipment which was more than the cost of the gloves. I gave the gloves away. Make sure you verify your order.

Thumbnail of user codyh255
1 review
0 helpful votes
February 19th, 2023
Verified purchase

Purchased a bag for my brothers Christmas gift. We've been to about 10 rounds together since then and we both absolutely love the bag. Plenty of space and, like the name implies, at rock bottom prices.

Thumbnail of user pjs88
0 reviews
0 helpful votes
June 27th, 2022

My home address as well as my email address were sold to marketing companies, as a I started receiving spam emails and magazines to my home that I did not sign up for

Thumbnail of user jeffreyp243
1 review
0 helpful votes
March 25th, 2020

Order a new Taylormade M2 Driver and a refurbished GPS unit. When I received my package it contained a Cleveland Golf 3 wood and a Callaway hybrid. Returned the wrong clubs and still waiting to hear when I'm going to be getting what I actually ordered. This is the first time I have had a problem with an order, what I don't like is that I paid for this up front, the wrong material was sent but I have to wait for them to confirm that what I got wasn't what I ordered.

I will think longer before ordering anything more from this company.

Thumbnail of user jasonc906
1 review
0 helpful votes
May 2nd, 2020

Never a dull moment when surfing the site, thank you for all the great deals! I keeping on coming back. Keep on rocking

Thumbnail of user cindyb1613
1 review
0 helpful votes
January 14th, 2023
Verified purchase

Yes I receive my order. But my son would like a different color. The red white and blue callaway cart bag. How do we send this one back. Thank you.

Thumbnail of user davidm7362
1 review
0 helpful votes
May 1st, 2022
Verified purchase

I went to RBG in Chili for a club fitting. Sean took his time with me and I love my new irons. Thx!

Tip for consumers:
NA

Products used:
Ping irons.

Service
Value
Shipping
Quality
Thumbnail of user michaelg1816
1 review
0 helpful votes
February 16th, 2020

After I ordered, I found several sites with lower prices, called to get price match and had not yet received shipping confirmation yet they refused to match the prices I had found. In addition, I was lucky the club arrived intact as the shipping box was literally destroyed. If you want them to honor their price match club be aware you must send them the information prior to placing your order. Rock bottom, not quite, though their price was still very discounted. On a positive note, they have an extensive inventory and shipping time was excellent

Thumbnail of user jv117
2 reviews
0 helpful votes
July 10th, 2020

Another company same date 3 days. Rock bottom almost 2 weeks. What is the problem both had free shipping

Thumbnail of user waynek542
1 review
0 helpful votes
May 30th, 2023
Verified purchase

Great, the order came within a week, faster than I expected.

Thumbnail of user miket1822
1 review
0 helpful votes
April 23rd, 2023
Verified purchase

I recently purchased both 3 and 5 Tight Lies woods, a Wilson 7 wood, and a Tour Edge 11 wood from Rock Bottom Golf. All of them were new and at really great prices. Beyond that, I received them with free and expedited shipping. This was a totally satisfactory process and I seriously recommend Rock Bottom Golf to other golfers.

Thumbnail of user dwaynem87
1 review
0 helpful votes
July 29th, 2020

Hello, I order a golf bag also awhile back. I want to order the same one again, how do I find it?

Dwayne

Thumbnail of user jamies133
Jamie -. – Rock Bottom Golf Rep

Hi Dwayne- if you contact CS we will be able happy to see if we have it in stock. You can reach us at support@rockbottomgolf.com or call us at 877-540-4653

Thumbnail of user archiea26
1 review
0 helpful votes
August 15th, 2020

I purchased golf balls and was surprised at the speed in which they were delivered. I will be ordering from this company again.

Thumbnail of user rjt17
1 review
0 helpful votes
October 9th, 2020

Customer service is top notch. Products are always amazing! Delivery is on point. I broke my club, I reached out to customer service just to get an idea of the shaft to replace it. The gentleman who helped reached out to Callaway, set me up to get a brand new club, exact one I had. All I had to do was print a label and bring it to get shipped. Got my new club back 3 days later. Top notch, A+ service. RBG will always be my first stop for golf.

Thumbnail of user bobr1087
1 review
0 helpful votes
August 7th, 2023

I received my order in a timely manner. The Callaway 3 wood described as "New" was just that! Great price and it was better than expected. The pricing on the shorts and shirt keeps me coming back.

Thumbnail of user kevink1055
1 review
0 helpful votes
August 14th, 2020

Took longer than expected and had to order twice. I expected a site that specialized in golf would be able to execute quite bit better.

Thumbnail of user timothys1064
1 review
0 helpful votes
March 5th, 2022

Purchase was an amazing experience. It was the Loudmouth golf ball shirt and it's never in stock anywhere and they had it! Fast shipping and great communication!

Tip for consumers:
Do not hesitate to do business with this company

Products used:
Golf Shirt

Service
Value
Shipping
Quality
Thumbnail of user shannony91
1 review
0 helpful votes
June 1st, 2023
Verified purchase

They had what I wanted. Shipped it quickly. Great service.

Thumbnail of user anthonyp1765
1 review
0 helpful votes
March 21st, 2023
Verified purchase

I had a great experience ordering from Rock Bottom Golf. Ordering was easy. Club was as described (excellent condition) and packaged well. It arrived as expected. Thank you very much!

Thumbnail of user mikea1569
1 review
0 helpful votes
July 13th, 2020

Ordered some new golf balls. Decided to personalize them since it only cost 99 cents. They arrived when expected and the personalization was perfect.

Thumbnail of user gerardl66
1 review
0 helpful votes
July 15th, 2020

I ordered the buy one get one free Srixon golf balls. Initially i selected 2, but when i got to checkout, it didn't look right so i increased it to 2. What i received was 3 dozen golf balls instead of four. I got two dozen at the one dozen price & one dozen at the full price. Ordering should have been easier. I feel like i was screwed out of a dozen golf balls.

Thumbnail of user jamies133
Jamie -. – Rock Bottom Golf Rep

Hi Gerard! Sorry for any confusion there, to get the free dozen you just had to add them to your cart. Please always refer to the promotion details if you are unsure of how to take advantage of a promotion or contact customer service so we can help with the ordering process. We can get you that extra dozen shipped though if your order qualified; that’s no problem at all. Contact CS at support@rockbottomgolf.com & we’ll get you squared away:)

Thanks for shopping with us!

Thumbnail of user bobh941
1 review
0 helpful votes
August 23rd, 2020

The delivery was good. But I do not like the clubs. They are short on distance and eye appeal. Just not for me

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Thumbnail of user jamies133
Jamie -.
Typically does not respond to reviews

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4.0
916 reviews
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