website thubmnail of Robinhood
How would you rate Robinhood?
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Maryland
1 review
4 helpful votes
Follow Natasha R.
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This is absolutely TERRIBLE I would never refer anyone. Reached out for support in canceling a deposit and the representative refused to help me (YES THERE IS A WAY TO CANCEL A PENDING DEPOSIT) when It got returned I reached out to several reps. One threatened to close and investigate my account for fraud. I then get a notice that my account will be permanently closed. AFTER I REACHED OUT FOR SUPPORT 3 TIMES! Now I am being charged a return fee, and the original amount of my shares. Though I purchased with my own money! Theft is what it is

Date of experience: October 29, 2019
Michigan
1 review
1 helpful vote
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Slowly won my favor
July 18, 2020
Updated review

Really critical of them at first, but once I accepted that customer service wasn't going to be live support I started to really appreciate the app more

Date of experience: July 17, 2020

Horrendous Customer Service
July 3, 2020
Previous review

Should you encounter any issues expect 5-10 business days on their email replies. No phone calls or live chat support. Yikes.

Date of experience: July 3, 2020
Georgia
2 reviews
3 helpful votes
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Still holding my money because I got gas at the pump and gas station has their money from me …. Why are they holding my money and I have no way to get home. This is call convenience of ROBBING HOOD THEY HAVE AND WILL HOLD YOUR MONEY FOR NO REASON. Really this is what's happening. I only got gas. I am now here over 24 hrs

Date of experience: January 21, 2022
Illinois
1 review
1 helpful vote
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They will rob you
December 21, 2021

They'll take your money and they won't give it back. I invested a small amount of money, the pandemic hit I needed to get it back or reorganize it or whatever. They kept it?

Date of experience: December 21, 2021
Washington
1 review
5 helpful votes
Follow Do K.
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Robinhood app stole my stocks, and it's not easy to contact them. And when I received massage from them, they asked me which stocks has disappeared on the app... What the hell is this

Date of experience: February 27, 2020
Tennessee
1 review
0 helpful votes
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Worst platform ever
January 29, 2021

Don't use this garbage it will crash on you when it's time to make money it crashed so many times you will lose your money with heartbeat im getting out of this $#*!ty platform

Date of experience: January 29, 2021
Illinois
1 review
1 helpful vote
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Holding my money hostage
December 23, 2020

Heard great things about Robinhood and decided to give it a try. I didn't jump in, just threw some change in to test the system. Was doing well and decided to transfer $100 in from my bank. Still did well. Decided to transfer $125 in. My bank smelled fraud and reversed my transfer. I owed no debt on the account, I did not take the advance funds while waiting for my bank transfer. Robinhood stated I owe them and eventually forced me to sell all my shares to settle with them. I sold all my shares because they froze all my activities until I did. My account holds a credit of $200 but they won't give it to me. They emailed me and said I have to sign a statement saying everything was my fault and the bank reversal came from me. Why would I reverse funds if I'm making money? Why would I even sign a statement like that? Robinhood cut off all communication with me and I log in every day just to see MY MONEY sitting there dormant. I'm going to let it sit there as evidence for the next lawsuit. Apparently Robinhood has been sued multiple times and I will be part of the next one. DON'T USE ROBINHOOD!

Date of experience: December 23, 2020
Florida
1 review
0 helpful votes
Follow David B.
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Three months after opening the account and getting the Robinhood card the account was hacked and money was removed from the card. What money was left on the card was locked.
This happens to a lot of people. ROBINHOOD IS NOT SAFE.

Date of experience: July 3, 2022
Texas
1 review
0 helpful votes
Follow Akshaya N.
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I transferred some cash from bank. Most brokerages, you get money overnight. In this case, it taks 7 days. When you want to reach support, you are on a queue and takes FOREVER.

Date of experience: July 14, 2023
New York
1 review
0 helpful votes
Follow Kevin R.
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Robin Hood claims to be the new type of financial institution with different practices they want to be the rebel. But they are just another for-profit only concerned about their stock price financial institution who doesn't care about their customers. In all the years I've been banking or dealing with financial institutions not a single company has taken more than a few days for my funds to be received in my account Robinhood is taking seven plus days they can say five business days they can claim whatever they want but my money left my account on a Tuesday and won't even beat it till the following Tuesday anybody that's dumb enough to use this company who keeps your money for the purposes of them making money. While while now costing me thousands and thousands of dollars because my funds aren't available for purchasing! Robin Hood is is the worst of the worst of financial institutions one week to transfer funds a week to transfer funds a week to transfer funds in today's world is ludicrous. No new company here no rebel nothing more than another for-profit doesn't care about their customers financial institution.

Date of experience: May 22, 2022
Connecticut
1 review
1 helpful vote
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Spoilt my phone
June 19, 2021

My phone started random restarting and I lost all my data as phone had to factory reset. I ended up replacing my phone. There was no good support from Robinhood and app is not fixed yet.

Date of experience: June 19, 2021
Michigan
1 review
3 helpful votes
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Stocks sold
May 9, 2020

Was never paid value for stock paid. 024,100 shares sold stock only received. 033 a share, but at the time stock was valued@ $ 9.20 share. Still no response from support center.

Date of experience: May 9, 2020
Florida
2 reviews
1 helpful vote
Follow james m.
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Deposited $13,500 EVERYthing was good for a couple of months and they locked my account and have not been able to access it for over a month. Customer service is a joke.

Date of experience: July 18, 2021
California
1 review
1 helpful vote
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The Robinhood imput restrictions on my account, i can do nothing with my money the customer service ask me for all my documents SSN, Bank statements, Selfie, Passport. Valid ID etc.
I uploaded all my documents and after 10 days waiting they say my account will be deactivate. Noe im waiting 12 days and they dont give mo money back, can't transfer my funds, withdrawal i cant do nothing.
This company STOLEN MY MONEY, now they give the same copy and paste answer on customer service and never answer my calls.

Please guys dont use this service is really bad.

Date of experience: August 27, 2022
California
1 review
1 helpful vote
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Worst Brokerage ever
March 16, 2022

There are incompetence at what they're doing. Because they do not care for you only there to scam stay far from them as much as possible better Brookridge out there to use

Date of experience: March 16, 2022
Illinois
1 review
2 helpful votes
Follow Goran K.
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This ppl are not honest, here is how i catch them i execute deal on 0.25 and i got email that i exacute the deal on 0.25, but on my app its showing i exacute 0.2488, so on my ******* shares they short me 14$, so there nothing FREE, WATCH OUT YOUR ACCOUNT, I can bet everybody got short just nobody pay attention! SO ROBINHOOD IS NOT FREE AND NOTHING IS FREE IN THIS COUNTRY, EVEN WHEN YOU GO ON GAS STATION TO PUMP YOU R TIRES WITH AIR IT WILL COST YOU 0.50 CENT, SO EVEN AIR IS NOT FREE!

Date of experience: November 26, 2019
California
1 review
4 helpful votes
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Awful App. Headline says it all. Avoid robinhood at all costs. Three major outages on the three biggest trading days of the year, which cost users thousands.

Date of experience: March 9, 2020
New Jersey
1 review
3 helpful votes
Follow Idaliza M.
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For to days I am waiting anyone from Robinhood update my account with my investment and I cannot get anybody to answer I am desperate I need help I have all my money there they are very unprofessional and I am very upset

Date of experience: May 14, 2020
New York
1 review
1 helpful vote
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I was not involved, but I was appalled when I realized that trades on Gamestop were suspended in January 2021. Took all my money out, hope they go out of business for that!

Date of experience: January 29, 2021
Mississippi
1 review
0 helpful votes
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Account in negative
March 30, 2021

Robinhood was putting me in negative when I was purchasing buying power plus didn't give me all me my when I opted out of Robinhood. Get out while you can!

Date of experience: March 30, 2021

Overview

Robinhood has a rating of 1.1 stars from 272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Robinhood most frequently mention customer service, phone number and bank account. Robinhood ranks 108th among Brokerage sites.

service
150
value
138
shipping
48
returns
61
quality
130