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Roaman's has a rating of 1.7 stars from 31 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roaman's most frequently mention customer service problems. Roaman's ranks 127th among Plus Size sites.
This company responds to reviews on average within 5 days
I ordered a blue/turquoise/aqua stripe "big shirt" on sale for a good price. The shirt appears nice and fits as expected, but the fabric is very stiff--I'm guessing either sizing or starch. I will wash in cold water and hang to dry to preserve color. Ordered April 1, got shipping email April 5 saying it shipped on April 4. Initially said it would arrive April 7, later updated to the 9th, no big deal. I don't know how they calculate shipping, but my package contained 4 catalogs--yes, 4! A regular Roaman's catalog, a smaller Roaman's catalog, a Catherine's catalog, and one other I can't recall. I tossed them in the recycling. The catalogs weighed more than the one product I ordered. I'm getting multiple marketing emails from them every day. And if I even look at something on their website, I later get an email encouraging me to buy it. VERY annoying and kind of creepy for them to stalk me for item views. I've unsubscribed, and hope that will actually work.
I purchased two gowns for a birth day gift on May 20th & I just received today June 18th. They took a whole month to send me the gowns, of course after my friend birthday. Now they are charging me $9.99 for their delays. Plus while reviewing my purchase history, realized I had never received my bathing suite cover up. I had purchased several things & forgot I had purchased it too. You cannot Ever reach them by phone. The chat window, even in the middle of the day is not open & shows closed. Worst service EVER!
I ordered a blue/turquoise/aqua stripe "big shirt" on sale for a good price. The shirt appears nice and fits as expected, but the fabric is very stiff--I'm guessing either sizing or starch. I will wash in cold water and hang to dry to preserve color.
Ordered April 1, got shipping email April 5 saying it shipped on April 4. Initially said it would arrive April 7, later updated to the 9th, no big deal.
I don't know how they calculate shipping, but my package contained 4 catalogs--yes, 4! A regular Roaman's catalog, a smaller Roaman's catalog, a Catherine's catalog, and one other I can't recall. I tossed them in the recycling. The catalogs weighed more than the one product I ordered.
I'm getting multiple marketing emails from them every day. And if I even look at something on their website, I later get an email encouraging me to buy it. VERY annoying and kind of creepy for them to stalk me for item views. I've unsubscribed, and hope that will actually work.
Products used:
Women's "big shirt."
I have placed MANY orders with this establishment and have had no issues with returns/exchanges or clothing quality. Their clothing sizes are not junior sizes. They are true WOMENS PLUS sizes and are well made. The only reason i gave the site a 4 star rating rather than 5 is you have to wait for your returns to reach the company and be processed before your money is refunded. Some sites will refund as soon as the return barcode is scanned by the courier. Other than that... THIS IS MY "GO TO" CLOTHING SITE. Go and enjoy!
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.
I have found nice quality items for a reasonable price on this site. They have a lot of discounts and special offers. I ordered from them on several occasions, and I really like the clothes I received. This is a great place to shop.
I've ordered several things from them in the past and have been pretty satisfied. Prices can be really inexpensive to fairly pricey (for me anyways), but they often have sales and/or coupon codes that you can score a nice deal with. Shipping can be a little high, but I usually try and get a free ship code or a large enough discount to justify it. Clothes are cute, and mostly decent quality, and there are honest reviews on the website which helps. I find that some of their stuff runs a little big compare to other sites/stores sizing, but I just order a size smaller and I am good. All in all it's a great place to shop, especially if you are a larger size.
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Shop online at Roaman's for the best in plus size clothing and styles. Great stylish plus size clothing at amazing prices.
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.