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River Island has a rating of 1.47 stars from 83 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about River Island most frequently mention customer service, last time, and wrong size problems. River Island ranks 405th among General Apparel sites.
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This is the first time I have ever written a review for a store, but just wanted to thank Caley in the Ayr Central store for being kind & taking the time to help me select some jewellery. I had bought a new dress to wear on holiday for our wedding anniversary, but didn't have anything to wear with it, as it really needed gold jewellery, which I wouldn't usually wear. For all it was a small purchase Caley was friendly & helpful with advice & ideas. Couldn't believe she took the time to help with such a small thing, but it was so genuinely kind of her.
I have been a long time customer of river island. Recently I had an order left in an unauthorised unsafe place, the tracking confirms this with text and a photo. When I got home the goods were not there. Initially customer services were helpful and said they would process a refund. A week later I chased this up and was told they need to start an investigation, which is fine I have nothing to hide but it would have been better if this was actioned initially when I informed them a week prior. I then called customer services 3/4 times in the following weeks as the emails were going unanswered or taking days to get a reply and when I did it seems as if they hadn't read the evidence/ emails and we're just default responding, we are happy it's been delivered. Everytime I called I was told the people answering the emails are only contactable through email and I cannot speak to them (customer services) about it or the people dealing with it or a manager. They are uncontactable to the public. Even though they are not reading the emails properly so I needed to discuss it. Yes you read that right I cannot speak to anyone who will listen or help. After a few weeks I had an email again saying that they are happy it's been delivered (to an unauthorised unsafe place), no refund will be provided (no acknowledgement of the facts) and if it does 'show up' I cannot return anything and they are following up with fraud and authorities (again I will assist in anyway I can with this as I am telling the truth) and no more contact will be logged. I must say I am shocked with the service overall, not only the outcome but the tone of the emails, the level of professionalism via email and calls, the fact you cannot speak to anyone via call and the response times. Their goods are actually great which is why I had been a long time customer but I advise you only purchase in store. I just wouldn't want anyone else to have this distressing situation.
This is the first time I have ever written a review for a store, but just wanted to thank Caley in the Ayr Central store for being kind & taking the time to help me select some jewellery.
I had bought a new dress to wear on holiday for our wedding anniversary, but didn't have anything to wear with it, as it really needed gold jewellery, which I wouldn't usually wear. For all it was a small purchase Caley was friendly & helpful with advice & ideas.
Couldn't believe she took the time to help with such a small thing, but it was so genuinely kind of her.
Love River Island clothing so comfortable on better than other high street stores know what you are getting also love their sales would not shop anywhere else very stylish clothing also lovely bags.
Products used:
Bags shirts skirts
I had some problems with my return today and phoned River Island Customer desk
Damien helped me so much
Amazing service he is helpful and polite
Made my day before my holiday
Thank you Damien
Appreciated
I purchased a coat from this website on dec 12/4 and received it today 12/10. I was completely nervous about the delivery because of the terrible reviews that I emailed them the day after I ordered to ensure I would get it in time for my birthday. They did get back to me a view days later and yes it was basically an automated/generic reply of where I can track my package which I already knew about bc I had started tracking it the day after I'd ordered. I chose regular shipping by the way So I studied every day of where my package was being shipped from and there some extra steps you have to take to track the package. It's not just log in and here's where your package is. You have to click who they parter with that Global L place and then UPS. I'm in the USA and the package said it would arrive before or in 12/9 but then I saw info where it said would get here 12/9 or 12/10. It ended up coming 12/10 big deal that's 6 days later…Oooooooo wowwwwww so looooonnngggg I can't believe it wasn't on the day they said I would get it (12/9) I'm going to cry and pull my hair out. No. One day later who cares…. Anyway like I said I was able to track that package to the very foot of my doorstep. Now, on the the coat itself. It's black and beautifully made. It fits PERFECTLY! And if you're looking at the site and you're it he U.S make sure it says you are and select your normal regular size that you would pick on any other USA website. They are the exact same do not get confused and pick the UK size according to their convergent chart it will confuse the $#*! out of you. So anyway, no issues on delivery, fits perfectly, and oh yeah I will not be returning so I'm happy to say I won't have to go through that drama. Order from here if you want quality, and beautiful clothing.
Products used:
Coat
Fast delivery and quality is good. Came well packaged and all the items fit well. Would buy from again..
Love these, love the service was delivered in only two days, very simple process, have never had any problems with River Island.
I have had the worst experience of customer service at River Island. I've been chasing a delivery which is 3 days late, and I get told each time you'll receive it today. Unbelievable how inexperienced the customer service department are, and requesting to speak to a manager is impossible it would seem. River Island Customer service department is on par with Ryan Air customer service, and you can't get any worse than that.
I ordered a pair of shoes online and they came in faulty, but I went to my local store and the girls were sweet, lovely and they actually advised me to order a new free of charge and collect it from their store next week Thursday. The shoes came in 3 days earlier then they were supposed to and a new replacement pair was perfect
The girls apologized and were really nice and professional
I love River Island in Blanchardstown, Dublin, amazing staff, always helpful and will solve your problem
I had the same issue in the past, I bought a pair and they were faulty, the faux leather cracked after wearing it the first time so I brought them back and the girls gave a new pair
This is why I love this store, they will always help and you do not have to worry if something goes wrong as they will do their best to make you happy
Brilliant i love River Island Website only problem is size available on sale items tends to be all uk 8 left
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