Overview
RideSafely has a rating of 4.4 stars from 147 reviews, indicating that most customers are generally satisfied with their purchases. RideSafely ranks 571st among Car Buying sites.
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I bought a car from this site. This was a hug mistake. After I bought the car I was told the car had NO key. This was the beginning of one of the biggest cluster f%cks I have ever encountered. I spoke to people at ridesafely and informed them that I was out of town and that they needed to get a key for the car. I was told by RS that they would find a transporter. The next time I got a call it was the transporter saying he was in Texas where I lived with the car. I called to set up a locksmith at the last minute because the car is all wheel drive and cant be put into neutral.The locksmith couldn't get the key programed so the transporter dropped my car off at some impound lot. I then find out that the car was picked up by some other transporter and dropper at my house. At no time did I know this and was not told until it was done. I did not authorize this and I was not asked before it was done.
I was later contacted by Ride safely and told I owed them more money for transport and if I didn't pay I was not going to get the title of the car that I paid for in full.
This has been such a total CLuster F88k. Check out the BBB and you will see the truth.
This is my first purchase with RideSafely, OK so far.
After making arrangements with HaulMatch to pick up the vehicle, I was notified that storage fees must be paid or they wouldn't pick up the car. This is the only flaw in the process as these charges didn't appear until AFTER the car was picked up. I guess I'm lucky that it didn't become an issue but I wish there were an easier way to monitor storage fees and pay them. Other than that little detail, the sale and delivery went smoothly and I will use this service again.
Hello, Iám an old customer from Germany and I had always trouble with the wire to transfer
The money from Germany to the USA. The last time there was only two days to order the paperwork
That is more than impossible! I have to pay about $ 160,00! Never again
Regards walter Schweimler
Awesome, all the employees I talked were always very helpful and courteous. After the sale, there was follow up to make sure everything was as it should be.
I'm worried about using you guys for shipping my vehicle that I just purchased. The last time I used your service my vehicle never got picked up due to 'not finding a driver'.
So far so good.
Can you tell me How long for pink slip to arrive.
Also for my deposit which was $880, I only received 800 credited back. Maybe this was a typo or you saw the 8 as a 0.
Thank you! :)
I have bought a total of 4 cars over the past couple of years through Ride Safely. Every car I bought turned out to be in much worse condition than was stated online. One vehicle had structural damage that was not on vin during auction time. As soon as I bought it, the vin info suddenly changed to having structural damage. I have experienced a vehicle that had curtain airbags deployed but cut and tucked back into headliner to appear they were never deployed. I just bought a vehicle that stated "runs and drives". It wont even start and has no brakes. I had to pay shipper extra fees and it made me look like a fool when I told him it ran and drove as stated. Another "runs and drives" vehicle I just bought was driven up to my trailer with jump start box still connected to battery. The yard worker disconnected the jump box once car was on my trailer. The car immediately stalled. It is completely dead even after I placed a new battery in it. Ride safely did not care about my concerns and simply stated all vehicles are "as is". The Customer service lady I expressed my concerns to was very rude. I advised her this business seems like a scam. As customers we are not able to inspect the vehicles before purchase. We are not allowed to have an independent inspector check the vehicle before purchase. Yet even if the vehicle is not what they say it is on their website, no one seems to care. I am not happy with these type of business practices.
Hi I am very happy to do business with ride safely because they taking of me when where necessary and I recommend it ride safely to everyone who's wants to buy a vehicle
It took hours to pick up my item from the colton copart yard horrible experience very slow service. This is one yard that the insurance auctions use hopefully all of the yards won't be like this one.
My experience was awesome with ridesafely. The customer service was excellent and very friendly staff. From the bidding to the shipping of the vehicle was smooth and simple.
This company has been great since day #1. The Ladies are always helpful and have helped me with all my questions and concerns.
I am very happy with Ride safely. They have been very accommodating with my purchases. The really work to get me a good deal! Thank you!
Every time I call with a million questions customer service was great and taken time out to answer every question and didn't rush me off the phone
It was a great experiance but I wasn't happy that I didn't receive the title yet and now have to make 2 trips to pick up my bike.
I like shopping with you guys but there was a damage in the front of the car which u didn't show that in the pictures
Ridesafely makes it easy to buy any type of vehicle they help with shipping! So far I bought 3 cars an never had a problem buying again soon.
Great Team! Ladies are always helpful.Communication is excellent I love this company. They have helped me from start to finish. Thank you!
Satisfaction great glad to do business with ride safely because I save a lot of money thank you very much
If ure bidding during covid-19 periods.u can not preview the cars prior to live auctions so if ure purchasing an older vehical be careful.solder vehicals &fake odometer milages.seems to me the auction sites are frauding customers.knowing customers can't preview vehicals prior to bidding.had I known the condition of the vehical I purchased on live auction was in bad of shape and engine had actually 215,000 miles not 15,000 cuase older vehical odometers don't go up past 99,999 I would of never bidded or payed as much as I did & of course customers have no recourse on salvaged vehicals and had I known description of vehical was falsified and had frame damage & had been in an accident not visible.i would have made the purchase.the auction site said minor dents and scratches/mechanical issues.now I'm stuck w/a vehical that I paid way to much for &is not repairable &in safe to drive enless I have slot of money to put into it I don't have& once ridesaftly.com gets the wire money transfer they leave you to figure things out on ure own.not explaining what steps I should take to pick up the cars.if u purchase a vehicle that runs and drives go a fast DMV location for a moving permit for a fee quicker and no towing trailer needed to drive off site
For now i am satisfied working with Ridesafely, hope to do more business with them in the future.
RideSafely stands as the premier Online Auto Auction – Your Go-To Partner for all Auction Endeavors. Our auction platform is dedicated to assisting you in finding the perfect vehicle that not only meets your requirements but also fits your budget. Moreover, we provide guidance on bidding strategies, complete purchases on your behalf, and even coordinate transportation to your doorstep, whether you're based internationally or domestically.
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- Langhorne, PA, United States
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Business History
With over two decades carving our niche in the salvage car auction industry, RideSafely.com emerged from a deep-rooted passion for automobiles and a vision to revolutionize the way people buy salvage vehicles. What started as a small venture has now flourished into a renowned name in the industry.
The Early Days: A Humble Beginning
Our journey began over twenty years ago with a small team, driven by a shared mission to simplify the car auction process. Starting with just two employees, our foundation was built on hard work, dedication, and an unwavering commitment to customer satisfaction.
The Evolution: Expanding Horizons
As we grew, so did our expertise and understanding of our clients' needs. We have steadily expanded our team, which now proudly comprises over 100 dedicated professionals, each bringing their unique skills and knowledge to the table. This diverse pool of talent has been instrumental in catering to our ever-growing client base, which now numbers over 1,000,000 satisfied customers.
Client-Centric Approach: Our Driving Force
Our approach has always been customer-centric. We believe in empowering our clients with comprehensive information and transparent practices, ensuring they make well-informed decisions. Whether it's providing insights or answering queries, our five specialized teams of industry veterans are committed to delivering excellence at every step. Your satisfaction and confidence in your purchase are our top priorities.
Continuing the Legacy: Looking Ahead
Throughout these years, we have not just facilitated countless transactions but have also built lasting relationships. By serving clients from diverse backgrounds, we have fine-tuned our services to meet varying needs, making sure no one leaves empty-handed. Our expertise has been honed through years of experience, making RideSafely.com a name you can trust for all your vehicle auction needs.
Join Us on Our Ongoing Journey
As we continue our journey, we invite you to be a part of our ever-expanding family. Learn more about our dedicated teams and how we can assist you in finding your perfect vehicle.
Our history is not just about our past; it's a testament to our commitment to you, our valued clients.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sheri,
You purchased this vehicle knowing that it did not start because that was disclosed on our website. You admitted that you started researching the vehicle after you paid for it to find out that it did not have a key and that, supposedly, the engine was shot due to the previous owner overheating it. You were then informed that a forklift would be needed to remove the vehicle from the long-haul carrier.
You advised that you ordered a fob key and that a locksmith would be making a key for the vehicle once it was delivered. Although your locksmith was there at time of delivery, he did not have a clue as to how to program a key for your vehicle.
In order to avoid any damage to the vehicle and since a forklift was not available, I had the long-haul carrier take it to the nearest car auction where they would be able to remove your vehicle with a forklift. Upon arrival at the auction, our driver made arrangements for a local flatbed tow truck to take your vehicle to your house for an additional fee. This additional local tow fee, for which we did not budget in our transport quote, based on your claim that a locksmith would be available to make a key, is what is still owed to us.
We truly hope this clears up any misunderstandings.
Sincerely,
RideSafely.com