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    Rhino Camera NL

Rhino Camera NL

4,723 reviews
Corporate Values

Overview

Rhino Camera NL has a consumer rating of 4.3 stars from 4,723 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Rhino Camera NL most frequently mention good price, delivery time and customer service. Rhino Camera NL ranks 23rd among Camera sites.

Positive reviews (last 12 months): 87%
Positive
4,105
Neutral
523
Negative
91
View ratings trends
See all photos

What reviewers want you to know

Positive highlights

  • Contact with customer service (in Dutch) went smoothly.
  • Slow shipping and the website could be a bit more upfront on the delivery time before the customers order.

Critical highlights

  • I had to wait 10 days on the delivery, what's very sad full if you pay 25 for a fast delivery!!
  • On site it says payment via IDEAL with ASN bank is option.
How would you rate Rhino Camera NL?
Top Positive Review

“Yes, I ordered my cameras and now extra memory”

anonymous I.
3/7/20

Yes, I ordered my cameras and now extra memory. The service and delivery where perfect. So we stay friends....

See positive reviews
Top Critical Review

“On site it says payment via IDEAL with ASN bank is...”

Teun B.
1/17/20

On site it says payment via IDEAL with ASN bank is option. But apparently not. That was a bit disappointing.

See critical reviews

Reviews (4,723)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (8) delivery time (11) shopping experience (6) 10 days (5) het product (13) asn bank (3) overzichtelijke website (4) good price (15) scherpe prijzen (5) quick delivery (5) 3 days (3) 1 week (6)
anonymousi762
anonymous I.
1 review
8 helpful votes
March 7th, 2020
Verified purchase

Yes, I ordered my cameras and now extra memory. The service and delivery where perfect. So we stay friends....

reurinka
Reurink A.
1 review
12 helpful votes
June 4th, 2020
Verified purchase

It was for the first time I bought from Rhinocamera, not knowing if this would be a good move. Now I can say I am very satisfied. Delivery take more time than other shops, but maybe that was do to corona time. I am happy and for sure the prices and after sales information perfect. Thanks
Anton Reurink from the Netherlands.

erikv50
Erik V.
1 review
0 helpful votes
April 15th, 2020
Verified purchase

Lovely to see the major discount in comparison with other dealers. It is my first purchase at Rhino Camera and I hope that I am getting a good quality lens.

kunnemanr
Kunneman R.
1 review
0 helpful votes
May 28th, 2020
Verified purchase

A little more information / description and specifications with the article listings would be helpful and increase my satisfaction to five stars.

miriams74
Miriam S.
1 review
0 helpful votes
July 20th, 2020
Verified purchase

My regular brick and mortar store didn't want to match your prices, so I'm ordering directly from you for the first time. So far my experience has been great.

behnama2
1 review
6 helpful votes
November 10th, 2020

Recently I bought Sony A7 III from Rhino Camera.
If be honest, I was a little worried about my order because it was my first time that I ordered from this website and the price was less than other websites so I was not sure is it real or not.
The lack of a user section on your site and the fact that the order information was not accessible on the website was another case that worried me after the order.
But my package arrived safely on time and without any problems and I am really happy about it.
The packaging was really good and I could trace my package.

wilb10
Wil B.
1 review
0 helpful votes
February 5th, 2020
Verified purchase

Quick response after order. Camera arrived on the given date. Camera was carefully packed. Very satisfied.

saschas20
Sascha S.
1 review
6 helpful votes
June 25th, 2020
Verified purchase

Slow shipping and the website could be a bit more upfront on the delivery time before the customers order. But that helps with the prices and I accepted this.
Otherwise absolutely fine.

paule484
paul e.
1 review
0 helpful votes
July 3rd, 2020
Verified purchase

Very good price, hope delivery will be as good, thanks.
Everything was well packed, and delivered on time. Excellent!

jchb
JCH B.
1 review
0 helpful votes
March 25th, 2020
Verified purchase

The articles are excellent at a very competitive price. In my case it took 5 weeks before the order was complete. So have some patience.
Ordered Canon 70-200 2.8 L IS USM III lens after 1 week, and received the UV filter after 5 weeks

biancav34
1 review
1 helpful vote
December 2nd, 2020

Ordered item, a Sony FullFrame Camera body, unfortunately not delivered within the shipping schedule they use.
A solution for the future would be that Rhinocamera supplies products with a track and trace code so that the shipping process can be followed, as is the case with 99% of the online companies.

UPDATE: Meanwhile received a Waybill code from DHL from UK. So the camera may be on the way after all? That would be very nice. We will keep you informed.

UPDATE: The camera was delivered on 02-12 and therefore a week late. Seal on camera packaging was removed. The packaging has therefore been opened before and is not new. We took pictures of this. The camera comes from Gibraltar and shipped to us to Netherlands via the UK. It is a Sony A7s III camera that is not European, no option for NL language settings, only English and other Asian languages. When checked, the device had already made 22 clicks. So a used device is sold as new at Rhinocamera. By the way, we paid a normal price for this camera.

Furthermore, the website speaks of a 5-year warranty. This is nowhere to be found and free technical support. This is also nowhere to be found and is no longer referred to after the purchase.

I would not recommend a purchase from Rhinocamera for the above reasons and have written to the company with a copy to Trustpilot's integrity committee so that everyone is well aware of this matter.

P.s. General manager of this company puts us under pressure has called 1x and sent an email 3x to remove this review, indicating that he will hold our ordered and paid product until our review has been removed. He did get this review offline (temporarily?) Via Trustpilot. In order to inform you honestly about our experiences with this company, we provide this information.

harv
Har v.
1 review
0 helpful votes
April 21st, 2020
Verified purchase

1 st timer, for me anyhow. Mail contact was separate from Chat contact. This is confusing and should be altered.
For the rest: correct and pleasant. Delivery very fast.
Be aware that all brochures, manuals etc are in English.

paulaj250
1 review
0 helpful votes
November 19th, 2020

I ordered a Nikon Z6 from Rhinocamera, and it arrived to my address safely packed and on time, even during the corona pandemic. Based on my own experience so far, I would order from them again and recommend them for other people.

ronaldh581
Ronald H.
1 review
0 helpful votes
May 5th, 2020
Verified purchase

Clear website, I had some questions which were answered quickly via the chat. I can give final feedback after I have received the camera I have ordered (including on the time needed to deliver it).

hendrikn6
Hendrik N.
1 review
1 helpful vote
June 29th, 2020
Verified purchase

Very competitive and so far no problems encountered, also in the past with an order in 2014 and one a few years later everything very satisfactory.

rafaels221
Rafael S.
1 review
0 helpful votes
July 10th, 2020
Verified purchase

Easier to find description of the product (for example, the package deal with the camera includes a camera bag, but no description is given about the bag)

georged145
George d.
2 reviews
0 helpful votes
February 1st, 2020
Verified purchase

No link the the package have been sent.
Package have been sent with other transport organization as mentioned.
No direct answers to a call, looks out of order.
But answer within an hour with email.

teunb9
Teun B.
1 review
0 helpful votes
January 17th, 2020
Verified purchase

On site it says payment via IDEAL with ASN bank is option. But apparently not. That was a bit disappointing.

glenndar
Glennda R.
1 review
0 helpful votes
June 29th, 2017
Verified purchase

Very good service. Nice answers in the chat. (And no I'm not rhinocamera that reviews himself what i see on the Internet.) I would buy again here if i need something.Package was good but should be slightly Moore packaged against impact.
The pricing was also good and less then almost every shop in my country.
Is a European product with European warranties so in every country within the EU.

jacquelinep156
Jacqueline P.
1 review
0 helpful votes
April 7th, 2020
Verified purchase

Het is de tweede keer dat ik bij Rhino een camera koop omdat de service en prijs mij beviel de eerste keer

peeterse
Peeters E.
1 review
0 helpful votes
March 12th, 2020
Verified purchase

Commande d'un appareil photo, état de livraison impeccable donc je souhaite avoir ma même satisfaction avec mon objectif

marcc61
Marc C.
4 reviews
0 helpful votes
September 3rd, 2019
Verified purchase

I would recommend to buy photographic from this website. I had a few questions that were answered rapidly by Michael using liveChat

tomi46
Tom I.
7 reviews
0 helpful votes
April 9th, 2018
Verified purchase

Before buying, I was in contact with the helpdesk of Rhinocamera.nl for several e-mails, checking the delivery times, shipping process etc. The service was excellent and the package was delivered within 5 working days (as stated on their website). I tested the bought lenses this weekend and the results are stunning. Thank you very much Rhinocamera.

jb454
J B.
1 review
12 helpful votes
August 6th, 2017
Verified purchase

I was not aware the product was shipped from outside Europe. Therefor I assume there is a risk of receiving additional local TAX. Second in case I need product support (guarantee support) it might be more difficult and will take longer.

In my case there was cash back action from Nikon which could not be applied on my purchase. If I had bought the camera locally with cash back a lower price could be received.

connord14
Connor D.
1 review
0 helpful votes
January 7th, 2018
Verified purchase

The prices are very good. I also found that one of friends already ordered from you couple years ago. Thanks a lot for being cheaper then everything in Netherlands!
Now I got my order as expected. There was a problem with fast delivery. But I was compensated very fast for that. Online support is good and respond fast. I'm very happy that I decided to buy here and save some money.

Q&A (3)

Answer:

They had the product that I wanted on stock and other companies did not.

By Bianca V.
Answer:

Difficult. Chat function is automatically translated, no people on the phone.

By Bianca V.

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Typical questions asked:
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  • Where is the company located?

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About the business

Company Representative

rhinoc1
Rhino C.

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4.3
9,293 reviews
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