I placed my order on 3 Dec with the knowledge (as per your website) that the product will be delivered within 3-5 business days. I went on vacation on 12 Dec and till then I had not received the order. You can perhaps understand how disappointed I was. The order was finally delivered on 15 Dec to my neighbour as I was not at home. Please do not give false information on delivery times on your websites!!!

Rhinocamera had the Fujifilm VPB-XH1 on stock where other shops cannot deliver it anymore. Did have a quick chat with customer support to be sure the charger was included, and it was.

The articles are excellent at a very competitive price. In my case it took 5 weeks before the order was complete. So have some patience.
Ordered Canon 70-200 2.8 L IS USM III lens after 1 week, and received the UV filter after 5 weeks

1 st timer, for me anyhow. Mail contact was separate from Chat contact. This is confusing and should be altered.
For the rest: correct and pleasant. Delivery very fast.
Be aware that all brochures, manuals etc are in English.

Clear website, I had some questions which were answered quickly via the chat. I can give final feedback after I have received the camera I have ordered (including on the time needed to deliver it).

Never received a track&trace code and the original nikon box was damaged at arrival. We contacted you several times requesting information about expected delivery but instead the camera arrived before a clear answer was given. Also the camera is not from nikon europe which makes it harder to apply for full waranty and comes with a copied english manual. It would be good for customers to know this upfront. Due to the fact that it is not a european camera it cannot be used for nikon's flashback offer either.

No link the the package have been sent.
Package have been sent with other transport organization as mentioned.
No direct answers to a call, looks out of order.
But answer within an hour with email.

I bought 2 camera's and a lens on Rhinocamera. No problems what soever. Much cheaper then in my country The Netherlands.

Takes a long time to get your stuff, but you also get good email help.

Very good service. Nice answers in the chat. (And no I'm not rhinocamera that reviews himself what i see on the Internet.) I would buy again here if i need something.Package was good but should be slightly Moore packaged against impact.
The pricing was also good and less then almost every shop in my country.
Is a European product with European warranties so in every country within the EU.

Before buying, I was in contact with the helpdesk of Rhinocamera.nl for several e-mails, checking the delivery times, shipping process etc. The service was excellent and the package was delivered within 5 working days (as stated on their website). I tested the bought lenses this weekend and the results are stunning. Thank you very much Rhinocamera.

The prices are very good. I also found that one of friends already ordered from you couple years ago. Thanks a lot for being cheaper then everything in Netherlands!
Now I got my order as expected. There was a problem with fast delivery. But I was compensated very fast for that. Online support is good and respond fast. I'm very happy that I decided to buy here and save some money.

I'm still on the fence. My package was lost, but service appears to be good in fixing this. I don't like Google translate, it's messy and inaccurate. Prices are great, but I'm not sure yet if it's worth the hassle. I wish I could track my package, I don't like the bulk postage stuff. Then again, the cheap prices have a source. So yeah, still on the fence.

I was not aware the product was shipped from outside Europe. Therefor I assume there is a risk of receiving additional local TAX. Second in case I need product support (guarantee support) it might be more difficult and will take longer.

In my case there was cash back action from Nikon which could not be applied on my purchase. If I had bought the camera locally with cash back a lower price could be received.

Delivery was as promised, but note that the free delivery option takes some extra time and you don't get a tracking number initially. This was specified, but I didn't read it carefully enough, so I caused myself some confusion.

Satisfied with the provided service. Ordered my product and after 10 days it arrived at my house. Packaging was perfect and product in perfect condition. I would recommend this shop to anyone willing to wait for their shipment to arrive.