I paid for a urgent delivery of 48h and it was delivered by DHL in 96h... Not any tracking nor feedback from Rhinocamera either. Most of the market is offering this. Point to improve. The rest, satisfactory.

Initially there were a few misunderstandings regarding 24h delivery in Spain, which were quickly resolved and I was reimbursed for the extra postage paid. Once I received the camera, the adapter for the charger was missing which was immediately sent via another delivery.
Overall communication was quick and helpful. All problems were resolved without a hassle, so I can recommend Rhinocamera as a shopping portal.

i'm quite disapointed by the customer service. i received the order 2 weeks later, and did not receive any information about the reason of the delay. it's been imposible to contact with the customer service by phone.
I can understand that delivery depends on others companies as DHL, but I did made the order with you and I think it's important to keep your customers informed if you do not respect the delivery time. Maybe it would have been nice knowing that you care about my order and customer satisfaction.

I asked a olympus 14-42 lens. I received it without the olympus case and without instructions or guarantee card. I would like to know why??
what it is the procedence of this lens
I did not receive the lens in the indicated date. I wrote to you and you sent to me a new package
your price is really good but this makes me unconfident for future requtes to Rhinocamera
could you explain it??
thank you

Negative:I've waited for my order 3 weeks, I had to pay extra taxes for delivery to the Canary Islands and the camera I received wasn't the color I ordred it.
Positive:The staff is very kind and helpful, they just need a little more efficiency.The quality of the products is excelent!

This is ridiculous and unacceptable. I ordered the camera over a month ago. Never received the order, rhinocamera claims that the package was lost. They told me they issued me a refund almost two weeks ago, but I still haven't received the money. I am asking them to send me the confirmation of the transfer for about a week but they never me any! Be careful with them. I feel very cheated and I am going on the police to claim a crime.

To śmieszne i niedopuszczalne. Zamówiłem aparat ponad miesiąc temu. Nigdy nie otrzymałam paczki, rhinocamera twierdzi, że paczka została utracona. Powiedzieli mi, że zrobili mi przelew pieniędzy ale mijają dwa tygodnie i nadal nie dostałam zwrotu. Już od tygodnia proszę ich, aby przesłali mi potwierdzenie przelewu, ale chyba nic z tego! Uważajcie. Czuję się bardzo oszukana i idę to zgłosić na policję.

The experience is very positive. Very competitive price.
I only have one complaint: With the camera + lens kit I bought a professional case but is so small that it fits into.
I have discussed with rinocamera.es and say send me one, but still has not arrived after 15 days.
I am waiting ...

My order was a mess, I received all my products in different shipments and very late (almost 20 days delay), the prices are really good, but in the beginning when I was complaining I didn't feel that they care too much about my situation (I don't get why they have a live chat but the only answer is "write an email"), they have to improve a lot in the costumer service department, but as I insisted a lot finally the manager get in contact with me, this makes me feel more comfortable and secure about my order, (there has been a lot of confusion with my delivery) and at the end I got all my products (except the extra battery for the Black Friday promotion, but at this point I didn't care). I can't say that I highly recommend them, but at least the price is the best and if you insist to much to costumer services they start to take care.

Good prices, good information on delivery time, but the camera received is not the same that I have ordered, but the previous model. In this particular case, the differences are minimal, so I will keep the camera received.
But this is not a serious manner to manage a web shop.
The overall experience is positive, however.

I received the camera in a box from a camera/lens kit but without the lens...

The packet was opened, and the user manual is photocopied from the original and only in English.

I had some troubles paying through the spanish bank "Banco Popular". I guess that is not your fault at all, but it is impossible to use that bank in your service

This is the second time I purchase a camera atención rhinocamera.

Presale information: excelent

Price: excelent

Postsale Support vía 'chat': ineficient and úseless

Support vía mail: eficient

Delivery time and shipment tracking information: very bad !!

Ordered the 19 Dicember with units in stock in rhinocamera, received the 9 January after several claims vía chat and mail !!!