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RevZillaReviews 13,712

4.7

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


revzilla.com
Founded in 2007
+31
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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
2,501
quality
10,710
This company responds to reviews on average within 4 days

Instant Feedback

116,239 reviews
California
1 review
0 helpful votes
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Order delivery to house 5 doors down
August 20, 2023

Ups delivered to house 5 doors down and now I have to awnser this $#*! thanks

Date of experience: July 21, 2023
North Carolina
1 review
0 helpful votes
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Revzilla is the Goat
July 21, 2023

Everytime I need a product, ill go right to revzilla. They always have it, plus different options at a great price. I don't know how many last minute items I've gotten and they've shipped so fast, its unbelievable. I'm sure as I've typed this, they've packaged an item and some poor dude is sprinting to your house like it's a chick fil a sandwhich.

Date of experience: July 21, 2023
New York
1 review
0 helpful votes
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Scorpion t520
July 21, 2023

Shopping was super easy and helmet arrived sooner than anticipated. They had a lot of information on the helmet I wanted. It's always tough to know what you're getting when your buy something online, but this worked out well. Helmet is a little bigger than what I'm used to, so I plan to change my pads out. However, medium helmets and pads are out of stock everywhere

Date of experience: July 21, 2023
Washington
1 review
0 helpful votes
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Shopping, good...part fit, bad
July 20, 2023

Shopping experience was easy... Although I entered my make, model, and year and it gave me options that fit my bike the part I ordered did not fit. I now have to order more parts.

Date of experience: July 20, 2023
Florida
1 review
0 helpful votes
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Excelente service
July 20, 2023

As always nice to di business with Revzilla, it is spot on

Date of experience: July 20, 2023
Texas
1 review
0 helpful votes
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Same old good experience
July 20, 2023

Ordered two different open box items came from two different location all arrived at the same time. Even a day earlier than expected. Same experience with all my orders

Date of experience: July 20, 2023
Minnesota
1 review
0 helpful votes
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Wrong size Schuberth C4 Helmet Liner
August 19, 2023

I received a XL Schuberth C4 helmet liner when I ordered a XXL liner. The cheek pads are the correct size.

Date of experience: July 20, 2023
Pennsylvania
1 review
0 helpful votes
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Fast shipping
July 20, 2023

Great overall experience once again shopping with revzilla.

Date of experience: July 20, 2023
New Jersey
1 review
0 helpful votes
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Best MC stuff ever
July 20, 2023

I used my Points to pay 50% of the item. Love the service department cute girls, smart man.

Date of experience: July 20, 2023
Colorado
2 reviews
0 helpful votes
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Highway pegs
July 20, 2023

I'm very happy with the quality of the product. I'm disappointed in the customer service and lack of transparency on shipping. I ordered my product a week ago. I was told that I qualified for 2 day shipping due to my membership. The product arrived 1 week after I ordered it, which would have been fine…if that was the expectation. I reached out to customer service and was told " FedEx missed a scan" and the product was enroute. False. The scan showed that a shipping label was created not that the product was shipped. This isn't the first time I've be lied to by the customer service team. I like the company but am frustrated with customer service.

Date of experience: July 20, 2023
California
1 review
0 helpful votes
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Excellent service - BUT!
July 20, 2023

Hello!
I loved shopping on your site. However, as a customer from outside the US, there are a few things you could do to improve my experience.
First, I made a single order for three items (helmet, jacket and gloves). They were shipped independently and of course arrived independently. This can be a nuisance for foreign shoppers, as couriers usually charge by the item (and size too). Sending all items in a single package would definitely be better, and it's what other sites (like Amazon) have managed to do quite well, albeit some hiccups.
Second, in this particular case I sent the products to a hotel I'd be staying in the States. Since obviously I didn't want things to arrive later than I'd be leaving, I shopped about a week in advance. But I also don't want to inconvienience the hotel by having them receive this quite big packages a week in advance. I tried contacting customer service by chat, and they told me that depending on which warehouse the items were in, they'd take between a day and a week to arrive.
So, I placed my order, and items arrived quite soon, and the hotel wasn't very happy about the space all these packages took for about a week.
These are all little details, which probably don't impact your daily operations, but they'd be nice to get.

Also, the products are great and fitment information was spectacular.

THANKS!

Date of experience: July 20, 2023
Missouri
3 reviews
0 helpful votes
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It's Awesome
July 20, 2023

Easy to order,fit is right on,really like the stars,and strips pattern

Date of experience: July 20, 2023
Virginia
2 reviews
0 helpful votes
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After buying a new bike, of course it needed some add-ons. They were easy to find on the Revzilla site and some of the product videos were really helpful. Everything arrived on time and well packaged.

Date of experience: July 20, 2023
California
1 review
0 helpful votes
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Got my stuff but some was messed up
August 19, 2023

Got two left gloves. Customer service was very nice but it has been awhile now and still no replacement has been received

Date of experience: July 20, 2023
Vermont
1 review
0 helpful votes
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Love my helmet!
July 20, 2023

Great site and great products! I loved that the helmet I was looking for was on closeout. I saved a $100.00!

Date of experience: July 20, 2023
Pennsylvania
1 review
0 helpful votes
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Pleased repeat customer
July 20, 2023

I have been buying gear from Revzilla for years; so far all of my experiences have been positive. On the occasions when I need to exchange or return, they make it very painless. When I call on the phone, I get a juman promptly. My only complaint is about availability - of course this is probably not their fault, but due to supply chain issues (?).

Date of experience: July 20, 2023
Washington
1 review
0 helpful votes
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Outforce Helmet
July 20, 2023

Quick and easy order, quick shipping and easy experience

Date of experience: July 20, 2023
Tennessee
2 reviews
0 helpful votes
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The squeeze
July 20, 2023

I found boots that were like I was looking for. Unfortunately they were too narrow and my feet were squeezed. RevZilla provided a return label and I sent them back with no fuss.

Date of experience: July 20, 2023
Washington
1 review
0 helpful votes
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Good product, slow shipping
July 19, 2023

I didn't expect it to take over a week to get to me, with both of us being in the continental US. That was a lovely surprise I got to discover AFTER I had paid for everything. Had I known, I likely would have gotten the same stuff for a similar price elsewhere and saved myself the wait.

That being said, the prices were comparable to everywhere else, and everything arrived in good condition

Date of experience: July 19, 2023
Pennsylvania
2 reviews
0 helpful votes
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Bought a new HJC helmet...
July 19, 2023

Revzilla has about everything you'll ever need for motorcycling...

Date of experience: July 19, 2023