Revolution Fabrics By The Yard

Good product but the customer service is the worst I've ever experienced for an online purchase. My complaint stems from an issue with my order which I addressed in a straightforward, direct, detailed manner to customer service at RPF. I did receive a timely phone call from someone at Revolution which took an ugly turn early on in the conversation. The person that I spoke with did not seem to have a grasp or the ability to interact with a client in a professional manner. I was told that he would speak with his manager and get back to me... later that day I was contacted via email by V. P. Anderson Gibbons with a curt
Generic response which reiterated that they do not accept returns. We had several additional email volleys back and forth which were rather heated. The final response that I
Received from the V. P. was: "I would have helped you... we love helping our customers but you were an extremely rude person and need a taste of your own medicine. Please don't
Buy fabrics from our company again."
I suppose I will chalk this experience up to a novice being placed in a vital role that lacks the maturity, professional experience or knowledge of what it takes to interact with clients
Regardless of the situation. Buyer Beware!