Rev

Rev is fine when everything goes ok, but they are not good at customer service, refunds, or owning up to their errors. There is no transparency and no recourse, other than to find a better transcription service.

I just got my first video subtitles finished by Rev. You advertise that a real person checks it but I just spent 45 minutes making corrections to a 11 min video. I get better quality subtitles with the basic YouTube system. I am extremely disappointed and will not be sharing this bad of a product with my subscribers

Their actual turnaround times are always at least twice what they tell you. And when they fail to deliver as promised (99% accuracy for good quality audio, delivery within a quoted turnaround time, failure of transcriptionist to follow style guide) they always refuse to refund your money. Most of their customer service agents have been patronizing, one was dishonest, and one told me that if I was going to keep insisting the company provide services as advertised, I needed to stop using them. I had already chosen another company by that point, though. In my photo, note the time I placed the order (11:41 am), the time I took the screenshot (3:03 pm), and the turnaround time (4 to 13 hrs). It takes the average transcriptionist 1 hr to transcribe 20 minutes of audio, not 7.5 to 16.5 hours.

I placed an order for a human to type and was told the turn around would be 6 days which seemed kind of long for what they were charging me... less than a few hours later I received a email stating that the order was going to take longer than the anticipated 6 days?
I said cancel the order and transfer it the "kinda sorta correct " AI format for less cost and quicker computer generated turn around.
Thats when it was apparent that this company is a bs scam site.
They would not switch it and amazingly said that my document was now in progress and they could not switch or cancel anything.
They then gave me a $20 credit and I still have no document 3 days later.
This scam company should give a anticipated hard finished product date... give the consumer the option of that time line working before charging you, since they are less than reasonable.
Will never use this BS site again!

Rev.com does not email me the finished product (burnt in captions on videos) and does not give access to the finished product on their website.

In order to get your finished product, please be prepared to spend an extra 30 minutes jumping through their automated customer service bot before reaching a person and waiting for them to email it to tell you it's your fault (it's not, it's them), and grudgingly send you your completed project manually.

Every time.

You will get every email but the completed project you paid for. And you will never get access to your purchase (if it's burnt in captions) on the website itself. By design.

Guess they like to keep their customer service people busy.

Despite what they tell you, they will use non-English speakers to do the transcript and they are mostly using AI to do it. If you have multiple speakers, your transcript will be a disaster. Trust me on this one.

You make maybe 1-2 dollars an hours. Files are hard and if you don't do them perfectly, meaning you could mishear because you're human, you get downgraded and may lose your job. Stressful. Fear inducing. Crazy. Also, they expect you to listen to files full of foreign language and singing, which we can't transcribe. So you listen to a five minute file of singing, and you tell them it's untranscribable and get paid zero for this. This company is unethical. THEY USE AND ABUSE anyone who is willing to work for peanuts. Half of peanuts.

They deactivated my account without telling me why. They sent this message:

Your Rev account has been deactivated due to quality reasons that are unrelated to your current metrics.

One or more of the following reasons applies:

Multiple instances of negative customer feedback on your submissions that were validated by our internal review.
Multiple scores that were considered not customer-ready.
Multiple projects sent to be redone.
Internal standards review of your account indicated significant quality concerns.
You will be compensated for any completed jobs prior to your account being deactivated. For general questions, please refer to Deactivated Accounts FAQ.

This decision is final. We wish you all the best in your future endeavors.

---This does not make any sense at all. There weren't any complaints about my work. This website is a scam to get free labor so that they can deactivate you right before you reach the status you've been working countless hours to achieve.

I tried applying to Rev several times, went through their lengthy application process and everything, only to be denied. I tried contacting them and they wouldn't give me a single reason why I was denied! I tried this several times, as I stated, and every time it's the same thing. Oddly enough, my wife and her friends applied and every single one of her friends were hired. Seems to me like Rev is prejudiced against men. Avoid this company like the plague! There are plenty other sites out there that actually let people work for them, Rev isn't one of them.

Rev.com hypes great rates for doing transcription. They give you some easy to understand samples with one or two speakers, no background noise whatever, and a brief recording time. You complete these, get paid, then you get the real assignments.

You will see an assignment with 4-5 people or more speaking that has been accepted and put back in the pool multiple times. You will get assignments with people with nearly indecipherable accents, and in some cases the transcription assignments appear to be private conversations that do not appear to have full consent of all parties. In some cases, the calls are coming from an inmate at a corrections facility.

In addition, a great many of the assignments give only a limited time frame to get them done, and you are not paid for the time you worked on the assignments, only when they're completed. Don't waste your time.

I hired them for a simple two page translation. They asked me to add additional services for a certified translation. I explained I don't need a certified translation and to proceed with the standard translation I paid in advance for.
They ignored my instructions and have not delivered the translation I paid in advanced for claiming the additional fee for the additional service I rejected.
Their customer service obviously chooses to ignore emails and they are not available to answer calls on Saturday. So I guess I will have to take time during work hours to deal with them. Next time I am working with local translators who respect the estimate and client instructions.
SCAM! Steer clear!

I have no idea why this company is still in business- probably because of the millionaire morons who invested in these crooks. This company digusts me. The quality of their work is a joke. They constantly lie. They are not interested in producing a good product- just collecting as much money as they can from you. From reading numerous reviews, they pay their contractors (the ones doing the work that you pay Rev for), get paid below minimum wage. I know that the transcription/captioning industry pays very low as a whole, but Rev pays the worst and fires their contractors for no reason or for made up reasons. This company is terrible. I hope they go bankrupt.

I completed 18 jobs for Rev with consistently high, near perfect scores.
You can see this in the photo I've uploaded. (Grade 5 is the highest score)
When I asked for a review of the scoring on my last job, my account was deactivated with no warning.
They then adjusted my last score heavily downwards.
Payment is very low and does not meet even minimum wage.
The captioning work is tedious and time consuming.
There are stringent deadlines for completion imposed.
You compete with other 'Revvers' for jobs that are often poor standard and with low quality audio.
I viewed the work as like having a challenging puzzle to solve.
It was interesting to see the variety of videos uploaded for captioning.
Things like children's cartoons, business promotions and even explicit content.
It would be hard to earn more than $7 per hour doing this work.
I am yet to see any of the $70 I earned.
Considering this abhorrent treatment of their workers, and the fact that I can no longer access my account, I am not optimistic about payment.

Treats their transcriptionists horribly
Transcriptionist (Former Employee), Home Based May 30,2017
Cons: No communication
This company hires transcriptionists. But if there is an issue, they make sure they are not reachable. They literally have other transcriptionist grading your work. And if these other transcriptionists make an error in grading your work, they let you go. They do not return phone calls. They do not return emails. Apparently that is how they do business. They have no problem taking calls from potential clients, but those who work for them they could care less about

There is a reason why Rev prices are lower than other service providers.

As a transcriptionist, these people will STEAL your time, STEAL your talent, underpay you and treat you like dirt. As a worker, you are easily replaceable and nothing but a number to them.

They will ask you to listen to files without being paid, which easily amount to a few hours a week if you're working full-time, as if all the preparation work involved didn't count for anything.

99% of the files come without glossary. You will do a lot of research, for free. If you work tirelessly and as fast as you can, you will barely make 7$ an hour. But remember, that's only if you're very good at it, and if you have months of practice under your belt.

You're not an employee, you're a so-called independent contractor, meaning there is not benefit for you and they can cut off your access to the platform whenever they want. They don't owe you anything. You give them your time for years, as I have, and you will be denied access for a misunderstanding, without having anyone to talk to. All they want is your underpaid labor. They will milk it until you're utterly exhausted, and then you will feel like an absolute fool.

This is modern slavery at its finest. As a transcriptionist, you are feeding AI and helping Rev become better at voice recognition, so they can then profit from commercializing new software, enriching people at the top, helping them replace people by machines as quickly as they can.

They have you go thru this long application process, only to ignore you. Even if you do get work with them, you won't be paid what you're worth.