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ResumeCoach

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Philippines
2 reviews
63 helpful votes
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About this company
June 11, 2019

I can say that it's true like everyone here, I got charged with a $29.95 fee after a month of downloading just a single resume. But it's also true that I received a refund. After explaining to them that I couldn't afford their monthly service, they understood my situation. They didn't hesitate to give me my money back. Don't get me wrong but my advice is: stop complaining and contact them now. They have a 100% refund policy. You have the chance to get your money back.

Date of experience: June 11, 2019
Customer Care Team R. ResumeCoach Rep
over a year old

Hey!

It is a pleasure for the whole Resume Coach team to have received your 4 stars, it means that we are on the right track.

Despite the good score, we know that there are still things to improve; that's why we work hard every day.

Thank you for being part of our community!

Best regards,

-ResumeCoach

Arizona
1 review
0 helpful votes
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HVAC
September 16, 2024

I have a lot skills on different jobs I went to school for hvac and work to construction, painting

Date of experience: September 6, 2024
Customer Care Team R. ResumeCoach Rep
10 months ago

Hello Claude,

Thank you so much for giving us 5-stars! We're thrilled to hear that you had a positive experience with our resume building services and we're delighted to have been helpful in your job search.

Thanks again for your kind words and for choosing Resumecoach. We wish you all the best in your career endeavors!

Best regards, Kiara

ResumeCoach.com Team

Switzerland
1 review
0 helpful votes
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Stunned features to build your professional Resume. It's highly recommend if you are looking to create a great impact on the way people might perceive ive you as a potential and future collaborator.

Date of experience: June 11, 2024
Customer Care Team R. ResumeCoach Rep
over a year old

Hello José,

We're super excited to hear that you had a positive experience using our platform.

Your kind words truly make us proud and give us the motivation to continue growing and improving our services. We're glad we were able to provide you with such a great experience.

Thank you again for choosing ResumeCoach, and please don't hesitate to reach out to us if you need any further assistance with your resume or career goals.

Best regards, Clara

ResumeCoach.com Team

South Carolina
1 review
0 helpful votes
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Well it was simple enough
February 15, 2024

Well it was simple enough. Love the Ai option for helping with phrasing for the different parts of the Resume. But the initial advertisement says free resume. In the end it was not free, and there is a monthly subscription if I don't cancel.

ResumeCoach attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 21, 2024
Customer Care Team R. ResumeCoach Rep
over a year old

Hi Michael!

Improving customer experience is our main goal, so we'd like to sincerely thank you for giving us feedback.

First of all, we'd like to apologize for any misunderstanding about our plans and pricing. To clarify, we offer a free service to all users that allows you to build your resume by following our suggestions, which you can then download as a.txt version. The paid service then gives our users access to premium templates and the ability to download a PDF version of their resume.

Our mission is to provide customers with the best possible tools and resources to help them succeed in their job search. If there's something else we can help you with, please don't hesitate to contact us directly via contact@resumecoach.com

Best regards, Sara

ResumeCoach.com Team

Florida
1 review
15 helpful votes
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Writing a resume
November 6, 2019

Writing a resume is not easy (at least for me). A friend of mine told me "Google it". That's what I did and how I found this editor. It has good examples of how to write a resume. I've used some of their tips to write mine from scratch.

Date of experience: November 4, 2019
Customer Care Team R. ResumeCoach Rep
over a year old

Hi James!

Thank you very much for giving us this feedback. We really appreciate it. What a joy to read this kind of review.

Stay well! Best regards

-ResumeCoach

GB
1 review
0 helpful votes
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Really satisfied, it is user friendly and all suggestions are quite relevant

Date of experience: September 8, 2024
Customer Care Team R. ResumeCoach Rep
10 months ago

Hello,

Thank you so much for giving us 5-stars! We're thrilled to hear that you had a positive experience with our resume building services and we're delighted to have been helpful in your job search.

Thanks again for your kind words and for choosing Resumecoach. We wish you all the best in your career endeavors!

Best regards, Kiara

ResumeCoach.com Team

Croatia
1 review
0 helpful votes
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Good job, but if i paying for it, needs to be more modern templates.

Date of experience: September 8, 2024
Customer Care Team R. ResumeCoach Rep
10 months ago

Hello Deni,

Thank you for choosing ResumeCoach to create your resume and for taking the time to send us your feedback. We are pleased to hear that you found our services useful and that you are happy with your document.

We appreciate your suggestions for improvement and want you to know that we take all feedback seriously. We are always looking for ways to improve our platform and provide the best possible service to our customers.

If you have any further comments or suggestions, please feel free to contact us at any time. We value your feedback and want to make sure our customers have the best possible experience with ResumeCoach.

Once again, thank you for choosing us and we look forward to serving your needs again in the future.

Sincerely, Kiara

ResumeCoach.com Team

Rhode Island
1 review
0 helpful votes
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Great
August 23, 2024

Love the app it is easy and fast to make your new style resume now the next step is to get a new job

Date of experience: August 13, 2024
Customer Care Team R. ResumeCoach Rep
11 months ago

Hello Joseph,

Thank you so much for giving us 5-stars! We're thrilled to hear that you had a positive experience with our resume building services and we're delighted to have been helpful in your job search.

Thanks again for your kind words and for choosing Resumecoach. We wish you all the best in your career endeavors!

Best regards, Natti

ResumeCoach.com Team

Florida
1 review
0 helpful votes
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I was under the impression the resume builder is free. Although, once I attempt to download it, I am prompted to pay. The only reason you are getting my money is because of how much time I have spent on it.

ResumeCoach attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 8, 2024
Customer Care Team R. ResumeCoach Rep
over a year old

Hello Kareem,

Thank you for taking the time to leave a review of your experience with ResumeCoach. We're sorry to hear that you were unhappy with our fee to access premium features.

Our mission is to provide our customers the best possible service at a fair price. Our paid plan allows job seekers to create resumes that stand out and increase their chances of landing their dream job, with the ability to download it in PDF version.

Additionally, we offer a free service that allows you to access our builder and download a plain text version of your resume.

We hope you find this information helpful. If you need us in the future (or you have any other issues that you need our help with), please do not hesitate to contact us directly via contact@resumecoach.com. We'll be more than happy to assist you with anything you need.

Best regards, Carol

ResumeCoach.com Team

Germany
1 review
1 helpful vote
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Payment
March 17, 2023

I don't know how I signed for paying them more then 20£ monthly.I used this serviae only once and it costs about 2£.I think it's a trap and son't know how to quit payment.My bank account is in minus since I don't have any incomes yet that's why I was needed cv bcs I'm searching for a job.If I could weite zero (0) it will be zero stars from me!

Date of experience: February 15, 2023
Customer Care Team R. ResumeCoach Rep
over a year old

Hi Marija,

We apologize for any misunderstanding on our plans and pricing.

Unfortunately, we do not know what happened during your interaction, so in order to review your case, we suggest you contact our support line so that our Customer Care Team can assist you with anything related to your account or escalate it if necessary.

You can do so directly here: https://www.resumecoach.com/contact/

Thank you

-ResumeCoach

California
1 review
0 helpful votes
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Why automatically charged my bank acccount?
October 21, 2023

I am writing to bring to your attention an unauthorized charge on my payment card, which I believe was made by your company. I have not subscribed to any services, and this automatic charge occurred without my consent. I urgently request a refund and clear instructions on how to cancel any unwanted subscriptions and obtain a refund.

ResumeCoach attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 21, 2023
Customer Care Team R. ResumeCoach Rep
over a year old

Hi,

We are sorry to hear that you had a negative experience with our company. We take all feedback seriously, that's why we've contacted you privately to solve your issue.

Please, check your inbox so we can provide you some further support.

We hope to have the opportunity to address your concerns and regain your trust in our services.

Best regards, Cami

The ResumeCoach.com Team

Florida
1 review
0 helpful votes
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The agent was Cindy :)
July 11, 2022

I used this site because I needed my curriculum updated. I found pretty templates and the process was very easy. The result looks very professional. I think I will repeat in the future if I need to because the support via chat gave me some confident. The agent was Cindy :)

Date of experience: July 11, 2022
Customer Care Team R. ResumeCoach Rep
over a year old

Deann!

Your words motivate the entire team to continue improving, thank you for mentioning your satisfaction with Cindy, we will pass on your comments.

We hope you choose us again when you need to change your CV.

We wish you an amazing week!

-ResumeCoach

California
1 review
0 helpful votes
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This site is like a super cool!
April 20, 2023

Cool!This site is like a super-cool wizard that can help you create a resume that will make you stand out from the crowd. Whether you're just starting out in your career or you're a seasoned professional

Date of experience: April 20, 2023
Customer Care Team R. ResumeCoach Rep
over a year old

Hello Peter,

Thank you so much for giving us 5-stars! We're thrilled to hear that you had a positive experience with our resume building services and we're delighted to have been helpful in your job search.

Thanks again for your kind words and for choosing Resumecoach. We wish you all the best in your career endeavors!

Best regards,

-ResumeCoach.com Team

Italy
1 review
0 helpful votes
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Refund
May 23, 2022

Hi
I did not unsubscribe from the site by mistake and 29.95 euros were paid automatically to the site! Once I realized I had just contacted them through the site and they behave really respectfully and helped me a lot! And just by contacting and giving them some information my problem was solved!

Date of experience: May 23, 2022
Customer Care Team R. ResumeCoach Rep
over a year old

Hello Seyedeh!

Thanks so much for doing the review! We love to read that users are happy after using our Resume tool.

We'll be glad to hear from you.

Thanks,

-ResumeCoach

Pennsylvania
1 review
0 helpful votes
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This was a super easy and fast process.
July 18, 2023

This was a super easy and fast process. I had to apply for a job, and I really needed to put something together quickly. The chat with Andrew was great—he was very helpful in explaining how to use the template, and it worked great!

Date of experience: July 18, 2023
Customer Care Team R. ResumeCoach Rep
over a year old

Dear Kelli,

Thank you so much for taking the time to leave us such a wonderful review! Your kind words are truly motivating for our entire team, and we are always looking for ways to further assist our users or improve our service.

We're thrilled to hear that you had a positive experience with our customer service agent Andrew, and we'll be sure to share your feedback with them. Our team takes great pride in providing the highest level of support possible, and it's fantastic to know that we're meeting your expectations.

We're honored that you chose ResumeCoach to assist you in enhancing your resume. We look forward to serving you again in the future and helping you achieve your career goals.

We wish you an amazing week and thank you again for choosing ResumeCoach!

Best regards,

ResumeCoach.com Team

California
1 review
0 helpful votes
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The absolute best site!
June 29, 2023

It's not just a platform, it's a partner in your career development, equipped with everything you need to excel in your professional journey. This is, without a shred of doubt, the absolute best site of its kind that I've had the pleasure to encounter.

Date of experience: June 29, 2023
Customer Care Team R. ResumeCoach Rep
over a year old

Hello Kimberly,

Thank you so much for taking the time to leave us 5 stars!

Your input is incredibly valuable to us, and we'll take your suggestions into consideration as we continue to develop our platform. We're grateful for your support and for choosing ResumeCoach to assist you in your career journey.

If you have any further feedback or questions, please don't hesitate to reach out to us. We're always here to help and we value your input.

Thank you again for your kind words and for choosing us. We wish you all the best in your career endeavors!

Best regards,

ResumeCoach.com Team

Czechia
1 review
0 helpful votes
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Unannounced payment!
March 31, 2024

I did resume on january, paid it immediately, and now in March was give command for 711,46 CZK by you and I would like to cancelled it. Because I don´t use your site more. Thank you for quick reaction!

ResumeCoach attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 21, 2024
Customer Care Team R. ResumeCoach Rep
over a year old

Hello Iveta,

We'd like to apologize for any confusion or frustration caused by the pricing listed on ResumeCoach.

To clarify, we offer two types of services. Our free service allows users to create and download a basic resume in TXT format. However, if you'd like to have access to advanced templates, or the ability to download the document as a PDF, you'll need to upgrade to our paid service.

We hope you find this information helpful. We're also here to help with any other issues you may have with our service. If you need us, you can contact us directly via the following link:

https://www.resumecoach.com/contact/

Thank you for this valuable feedback, we hope you decide to choose us again in the future.

Best regards, Lola

ResumeCoach.com Team

New Jersey
1 review
0 helpful votes
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Don't say it's free if it is not
April 13, 2024

It is awesome in terms of helping you write your resume. You can put what you do and AI will give you examples of what to say to write. Practically does it for you. But to get it you have to pay a fee.

ResumeCoach attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 3, 2024
Customer Care Team R. ResumeCoach Rep
over a year old

Hi Diane!

Improving customer experience is our main goal, so we'd like to sincerely thank you for giving us feedback.

First of all, we'd like to apologize for any misunderstanding about our plans and pricing. To clarify, we offer a free service to all users that allows you to build your resume by following our suggestions, which you can then download as a.txt version. The paid service then gives our users access to premium templates and the ability to download a PDF version of their resume.

Our mission is to provide customers with the best possible tools and resources to help them succeed in their job search. If there's something else we can help you with, please don't hesitate to contact us directly via contact@resumecoach.com

Best regards, Lola

ResumeCoach.com Team

Croatia
0 reviews
0 helpful votes
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I though this is for free, in google search i typed "free CV", because i had troubles with paying on previous CV site so i moved to another one which is free, and here i had to pay again (which is not a problem), but again i had trouble paying, it just didn't want to proceed the payment again and again for some unknown reason and I wanted to avoid that. After i re typed all of my CV i had same trouble going on... your site is great helpful and has lot of guidance what I never used but its good to be there, just that payment thing..

Date of experience: May 26, 2022
Customer Care Team R. ResumeCoach Rep
over a year old

Hello Daniel,

Sorry for the inconvenience. We really feel bad that you felt this way. If we haven't solved your problem yet, we remind you that we have policies that protect the user.

You can find the information here by filling out the form: https://www.resumecoach.com/terms-of-use/

Thank you very much.

Kind regards,

-ResumeCoach

Virginia
1 review
0 helpful votes
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What really stands out with ResumeCoach is the confidence it instills. Knowing that I have a powerful, polished resume gives me the courage to chase those high-level positions I used to only dream about.

Date of experience: September 8, 2023
Customer Care Team R. ResumeCoach Rep
over a year old

Hello Whitney,

Thank you so much for giving us 5-stars! We're thrilled to hear that you had a positive experience with our resume building services and we're delighted to have been helpful in your job search.

Thanks again for your kind words and for choosing Resumecoach. We wish you all the best in your career endeavors!

Best regards,

ResumeCoach.com Team

Overview

The company has built a strong reputation for providing a user-friendly platform that simplifies the resume creation process, with many customers praising the intuitive interface and customizable templates. The AI-driven suggestions and customer support, particularly from team members like Lucy, have been highlighted as significant strengths, enhancing overall satisfaction. However, some customers expressed concerns regarding the subscription model, with a desire for clearer communication about payment requirements. Additionally, while the service is generally well-received, suggestions for more advanced customization options indicate room for improvement in meeting diverse user needs.

This summary is generated by AI, based on text from customer reviews

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