Republic Services

Republic is the absolute worst! They are far from consistent, and very rude. After not picking up my trash ( yes, bill is always paid) I called. First thing asked, was about my account, after saying yes my bill was current, I was told that maybe they drove past to far to go back. Hello... I live in a cul-de-sac. With homes all around us as well as just before the circle. Then was told they would be back the next day by 3 pm, never showed up, pickup day came back around and when they finally showed the guy was rude to me running his mouth and left my can literary in the middle of the road! Also I have had to purchase new garbage can because they have destroyed my cans, including the one just purchased 3 months ago. I have had enough and going to a different collection company! Stay away from this company!

We switched to Republic from our former service because they quoted a lower yearly price. They told us we could go to the Stevensville facility to pick up our can. A few weeks later we received a bill for more. They also told us we cannot pick up our own can and that it would be $55 to deliver it. We immediately asked for our money back. No one knows their left hand from their right over there. And we wasted almost 2 hours on the phone. Don't even consider them. Paying a little more with a different company who is honest is worth it.

Where do I begin, they have smashed the side of my trash can 5 times in 11 months, left them on the side, trash all over the street, bulk day they do not pick up the neatly placed box. Had to call and complain. Apathetic drivers who do not care about their jobs.

Again they didn't pick out trash up with several others in town. Tired to call last night, no one to answer the phone and no way to leave a message. Called this morning, response was we will try to pick it up. Hmmm.

Santa Ana CA switched to Republic as of 12 days ago. So far, I have not had my commercial dumpster emptied once. I have called multiple times, and have been told "you are scheduled for tomorrow.' Tomorrow comes, no trash pickup. I have been told "I just put in a special request, you will definitely get picked up." No pickup comes.

My office is in a large commercial complex. A republic trash truck has, as of yet, never been here to pick up. Meanwhile, I have to leave my dumpster unlocked for them in case they pick up. I have homeless people digging in it, other businesses piling trash into it.

Ridiculous.

Terrible company! They went 2 months without picking up my yard waste. Today they picked up 3 containers and left the other 2. They left a note saying containers had to be less than 50 pounds. The one was 47 pounds and the other was 56 pounds because it poured rain after I put them out. Last week they knocked my entire garbage container over in the ditch and left it. I picked it up and now it's been sitting around for 2 weeks. I would never use this company if the township didn't charge me for their services in my taxes.

The WORST service I have EVER received. Picked up trash on time ONCE in months. All other times had to call for missed pick up. Sometimes over a week would go by until they picked up the trash. Do not hire this company. You will not be happy.

This company really doesnt try to pickup up on time. Not sure what the issue is. I have a feeling they dont pay enough and its hard to keep good people. This is usually the case of a poorly managed company from the top. Avoid this company if you can. We are waiting for our contract to expire to switch to another company

Bought an office building. They had an existing contract with Republic Services so I assumed it. Recently sold the office building, new buyer said "I'll never give Republic Services a dime of my money." So I cancelled the contract. They are now charging me over $100 to come and pick up their dumpster when I had fulfilled the full term length of the contract. Previous owner showed me where they charged him to deliver this same dumpster. Horrible!

Republic doubled my monthly fee over two year. At the same time my kids left the house and I went from 5 to 2 people in the house. The trash has decreased by more than 50% while the cost went up. I have been ripped off. I will let them know and then change services.

Very polite but ineffective customer service. The most recent situation with Republic surrounds the use of biodegradable bags. The website states "biodegradable" bags and shows an instructional video of a man using "plastic" green biodegradable bags as the proper way to dispose of yard waste. Before I purchased the same bags I called and asked their customer service if they were acceptable; they said they were. However, Republic customer service is national. The local crews will not pick them up. We've had other issues with Republic as well. They have failed to pick up. They often leave the trash bins in the street or in a position blocking the driveway. Just all around bad service.

On yesterday 08/18/22 I put my trash can out that had several bags of trash so the dogs don't get it. The workers threw away the hold damn trash can on today 08/19/22 I call to report it been nice, polite with all most respect about the situation to only be told unfortunately there's nothing that can be done about it. Now if I would have called been a $#*!, rude, disrespectful, etc. I would have gotten something done like my trash can replaced. Sometimes it plays to be disrespectful.

Your company lost the bid for the city I live in and you charge each residence $44 PER bin for removal? Are you kidding me? Absolutely ridiculous. Not only did you take the money we were supposed to get back for the remainder of our ALREADY PAID FOR quarterly bill, but you add 60 on top of that.

Previously they dropped recycling pickup to every other week without dropping price at all.

"Thank you for your business". Yea, never, never again.

I've never made a negative post about a business before but this was so over the top I felt I have too.

Truck broke half of a mature tree, 4 months ago, they wont return my call.

Truck ran into my building and ripped off a door and still wont return calls!

It was a hit and run, they never contacted to let me know they did it. Luckily both incidents were caught on camera.

These guys are dangerous.

I have not had a pickup in 4 weeks! I've called and reported numerous times being promised for next pickup and they have not showed! Very disappointed in their services and would not recommend this company to anyone! I've had ongoing issues with missed pickup since being a customer with them! As you can see my 4 weeks of missed pickups!

Someone left a mattress on top of our dumpster and the driver came to empty it. You can see in the photos that he set the dumpster down right on top of the mattress and left it all over the alley. We've called 3 days in a row now and we are unable to get anyone out to fix this for us. It looks terrible! They just tell you they are going to dispatch someone to get you off the phone.

Republic Services miss my home trash, recycle, and yard waste pickup OFTEN. Frequently when I call I am on hold over 25 minutes and I must hang up and go back to work. Then I must hold my items for another week. Last summer I was missed 6 weeks in a row. I did get through customer service a couple of times and I was told to leave it out and I would be picked up the next day. Only 1 time out of the 6 did that happen. I bet if I only paid my bill one- sixth of the time that would be addressed.

We just bought a house here in Marion and when I got my first bill of 345.00 I almost hit the floor. When I called to ask about my bill for these insane charges that they put on my bill, which one of them in the amount of 122.00 for total fuel / environmental recovery fee, I asked what this was and in a rude manner I was told that I'm to pay for the fuel of the trucks along with any tires or mechanical problems. I lost my ever loving mind. I asked why my neighbor was paying a different amount and I got NO answer. All I was told is it can either go up or down. Mind you they also never picked up our recycling twice. I was on hold for over 40 min and all I was told was that's the way it is. Needless to say I will be trying to find another provider. How can they get away with charging people different prices for the same fee. DO NOT USE THEM. Oh and I will be dropping the cans off myself. They want to charge me another 120.00 to pick them back up