• RepairsUniverse

RepairsUniverse

Overview

RepairsUniverse has a rating of 4.6 stars from 345 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RepairsUniverse most frequently mention screen replacement, free shipping, and high quality. RepairsUniverse ranks 1st among Mobile Repair sites.

  • Service
    171
  • Value
    170
  • Shipping
    171
  • Returns
    167
  • Quality
    170
Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1
101
See all photos

What reviewers want you to know

Positive highlights

  • This is our 3rd time ordering from repairs universe and I'm sure it's not our last
  • Performed two screen replacements without a problem with the parts purchased from RepairsUniverse.

Critical highlights

  • I tried to call their phone number and there was no option to speak to anyone in customer service.
How would you rate RepairsUniverse?
Top Positive Review

“A Marvelous Experience!”

Kevin K.
11/18/23

The parts I ordered were of impeccable quality, and the delivery was unbelievably fast. Super recommendable!

Top Critical Review

“Cheats and liars you get the wrong part they will keep sending back to you”

E W.
8/15/23

Not an ipad 2 mini screen! Poor customer service and sent me the wrong part 3 times and still after I had to pay $13 to return it to them they still kept send the part back and inaccordance to the own policy it was unused and plastic was still on the screen. I paid $46 + for the part. But not only that time I also ordered from them before the part fell apart but I figured I would give them a second chance. Don't fall for this bull$#*!...

Reviews (345)

Rating

Timeframe

Other

Reviews that mention popular keywords

repairs universe (54) customer service (34) screen replacement (25)
Thumbnail of user kevink2696
1 review
0 helpful votes
November 18th, 2023

The parts I ordered were of impeccable quality, and the delivery was unbelievably fast. Super recommendable!

Service
Value
Shipping
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Thumbnail of user susang3687
1 review
0 helpful votes
November 18th, 2023

The website is user-friendly, prices are reasonable, and the part arrived well-packaged and in perfect condition. A seller that understands the importance of customer satisfaction.

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Value
Shipping
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Thumbnail of user cadend14
1 review
0 helpful votes
December 15th, 2022
Verified purchase

I found the product that I needed, has a great quality and it's just what I wanted, but also it was really easy to find in the online store, and that was awesome, I didn't waste any time at all. This was a great purchase, I recommend this store!

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Value
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Thumbnail of user alexm1653
1 review
0 helpful votes
November 23rd, 2021
Verified purchase

They sell products that have perfect and remarkable quality, and as well the prices are really convenient. The customer attention it's always polite and gentle. And they offer free shipping options, witch allows you to save money. My purchase arrived home perfectly well and really fast. I recommend this site!

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Value
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Thumbnail of user justinm1332
1 review
0 helpful votes
March 18th, 2022
Verified purchase

I needed to replace the display of my apple watch and I found one replacement in this store, and it was really affordable, and since I fix it by myself I was able to save a lot of cash, because the prices in the shops were three times more than the amount that I've spend. Great deal

Products used:
apple watch display assembly

Service
Value
Shipping
Returns
Quality
Thumbnail of user eugtwill
1 review
0 helpful votes
August 15th, 2023
Verified purchase

Not an ipad 2 mini screen! Poor customer service and sent me the wrong part 3 times and still after I had to pay $13 to return it to them they still kept send the part back and inaccordance to the own policy it was unused and plastic was still on the screen. I paid $46 + for the part. But not only that time I also ordered from them before the part fell apart but I figured I would give them a second chance. Don't fall for this bull$#*!...

Tip for consumers:
Will not be deal with them ever again and I continue to pass the word to everyone else in their best interests not to deal with them also

Products used:
None order ipad 2 mini screen twice even gave part number still received wrong over and over again
Out of over $80in parts and over $13in shipping

Thumbnail of user joeyl111
1 review
0 helpful votes
February 4th, 2022
Verified purchase

My experience purchasing in this store was great, the prices are really convenient and the quality it's amazing, but not only all that, the shipping service was also free, and it arrived really fast to my home, I'm absolutely satisfied about my purchase in this site. I recommend it completely

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Value
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Thumbnail of user russellh312
1 review
0 helpful votes
January 9th, 2022
Verified purchase

They always offer the best prices in the market, and with an amazing quality, so I absolutely recommend to everyone that purchase in this great site, because you won't regret that decision. They are the best store to purchase whatever you need to fix any of your devices. Amazing store

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Value
Shipping
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Thumbnail of user jayr713
1 review
0 helpful votes
February 4th, 2022
Verified purchase

In this site I found everything that I've needed to fix my device, even the tools, and the price was really good, the quality it's great, really premium products. I absolutely recommend to everyone to purchase in this great site, with incredible products and prices. I'm a happy customer purchasing here

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Value
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Thumbnail of user daniell751
1 review
0 helpful votes
May 8th, 2020

Universe for a replacement, at then end of this review is the exact content of their email, they want a used item returned in perfect condition, no scratches, damage or adhesive of any kind! Before they'd send a new one! Completely unrealistic for a phone screen! So I've have to disassemble the phone, send in the screen (leaving the phone disassembled while I wait for a return) I asked it they could send me the new one and I'd then send the old one and I was told: Please note upon placing your order you automatically agreed to the terms and conditions. Hiding behind T&C's is the lowest of the low. AVOID AT ALL COSTS

"This is email is regarding your request to return/exchange order # *******.

Please note: The part must be in brand new condition. No damage, adhesive or scratches of any kind. The part must have our supplier tattoo.

Your RMA number is *******, please click on the link below to print your Return Merchandise Authorization Form (RMA), fill it out completely and include with your parts in the return package.

PLEASE NOTE: Please postmark your package no later than June 7,2020 or your return cannot be accepted."

Thumbnail of user edg242
1 review
0 helpful votes
January 21st, 2022
Verified purchase

I needed my purchase to arrive very quickly, and they suggested me the priority mail service, it was the best decision, because it arrived to my home in the stipulated time, and also in perfect conditions, that was something that worried me a little cause it's a small phone part. But everything went smooth and my phone it's finally fixed!

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Value
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Thumbnail of user chadp214
1 review
0 helpful votes
August 16th, 2022
Verified purchase

This store it's the best, they offer great options to save cash in all your purchases, they have a free shipping service, and also great discount coupons, that both things really make the difference at the end of your purchase. I recommend this store cause my experience purchasing here have been great

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Value
Shipping
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Thumbnail of user robertm5212
1 review
0 helpful votes
October 25th, 2021
Verified purchase

The screen that I bought has an incredible quality, and only cost me a little amount of money. That's great

Service
Value
Shipping
Returns
Quality
Thumbnail of user peterw905
1 review
0 helpful votes
February 11th, 2021
Verified purchase

They did not advise their intentions before unnecessarily curtailing part of an order, and then refused to discuss it. When trying to "chat" which was in no way rude, they reiterated a policy which need not have been enacted, and rather than discussing it, they ended the chat point blank. I would certainly not recommend them to anyone after this experience.

Tip for consumers:
They do not communicate, but arbitarily make decisions, and notify you afterwards. When challenged, they decide it's rude, and close the query, and during a "Chat" which was in no way rude, after reiterating a policy they just ended the chat without any opportunity to extract any common sense out of them.
I am trying not to let my anger affect my comments, but I would certainly never recommend them to anyone.

Products used:
Attempted to buy an iPhone 8 battery

Service
Value
Shipping
Returns
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Thumbnail of user russellp266
1 review
0 helpful votes
May 2nd, 2022
Verified purchase

They have any part of the devices that you need to replace, in my case was the charging usb. C port assembly for my lg g6, the quality it's great, the price convenient and affordable, and they packed it really good so it doesn't get lost in the way. I'm really happy about this purchase

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Value
Shipping
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Thumbnail of user nathanc373
1 review
0 helpful votes
October 15th, 2021
Verified purchase

Great quality in the product, really good prices, affordable, the delivery was on time. Very satisfied with my purchase

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Value
Shipping
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Thumbnail of user samc749
1 review
0 helpful votes
October 15th, 2021
Verified purchase

I bought here a battery replacement and it turned out great. As good as brand new. Recommend this site

Service
Value
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Thumbnail of user cw467
1 review
0 helpful votes
March 29th, 2020

Everything shipped and ordered was as described on the site, EXCEPT a replacement battery I ordered for my phone. The so-called new battery was draining considerably much faster than my current 2 year old battery. I immediately reached out to their customer service and hoped to get a replacement due to a defective product, but with their policy I would be responsible for shipping the faulty merchandise back and pay for shipping the new replacement. At this point, it may not be guaranteed that I would even receive a fully operational battery the second time and if I don't, I would then be responsible for the shipment of ANOTHER, 3rd replacement battery?!

There is too much inflexibility with their nonsensical policy when it is NOT the customer's fault. JUST BE WARY that YOU are responsible when you receive something defective or faulty, which I thought would not happen to me, but definitely consider that if you decide you're feeling lucky enough to roll the dice and purchase from this company. Keep in mind many other reviewers have consistently gone through the same ordeal I went through as well.

Thumbnail of user briang1296
1 review
0 helpful votes
November 23rd, 2021
Verified purchase

I bought a Touchscreen replacement for my Iphone 11, and the price was really convenient and has a very good quality, works perfectly! Also they have a free shipping option, whitch it's great when you want to save a little of money. The package arrived home in perfect conditions, and working perfectly

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Shipping
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Thumbnail of user tk30
1 review
1 helpful vote
December 12th, 2015

The products are good. My 2 star review is solely based on customer service while trying to resolve an issue. I ordered supplies for a project and paid the extra for the 3 day priority shipping to have it here and get the repair done. The shipping got held up and it took 7 days to get the package I paid extra to have in 3 days. I understand it's not the companies fault but through numerous emails asking only to have the difference in shipping refunded, I even offered to accept the difference as store credit knowing I'd make more purchases from them, I was told that because the post office won't refund them the money they will not refund me the money. So they charged my credit card for priority shipping and then refused to make it right through refund or store credit for a shipping service they offered on their site. The products are good but this customer service has left me buying from a new supplier from now on.

Thumbnail of user kevinw1082
1 review
0 helpful votes
March 7th, 2021
Verified purchase

I thoroughly enjoyed my new purchase, and I adore your website Repairs Universe. Please keep up the great work

Service
Value
Shipping
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Thumbnail of user terryp204
2 reviews
9 helpful votes
July 9th, 2019

I ordered a battery for my IPod Nano 6th generation. After successfully installing the battery it was time to reassemble the IPod. The battery that was shipped to me was pillow shaped and over twice the thickness of the original, needless to say there was NO way the Ipod screen was going to seat on the unit as it should. I could not even get it close. UPDATE: 7/10 Repairs Universe sent a complete refund, I am sorry this didn't work out because my IPOD worked after following the directions for replacement.

Thumbnail of user nicholass711
1 review
0 helpful votes
March 4th, 2022
Verified purchase

They offer a great variety of products that fits any budget so it's easy to find what you need for an affordable and convenient price. Also they always have discount coupons to use in every purchase that allowed me to save some cash plus the one that I saved buying that product that was more cheap than other sites I've seen

Products used:
lcd and screen replacement for iphone 7 plus

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Value
Shipping
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Thumbnail of user trenta158
1 review
0 helpful votes
April 1st, 2022

The touch screen replacement that I bought for my google pixel 6 it's absolutely incredible, at first sight I could tell that it was a premium product, and also when I tried it, I realize that worked amazing. Also this store offers a free shipping service with no cost at all. Great store

Products used:
google pixel 6 touch screen replacement

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Value
Shipping
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Thumbnail of user joelr130
4 reviews
2 helpful votes
November 20th, 2019

Never shopped online before and was hesitant. Repairs universe made it easy to do and understand. Prices were competitive and I received the product faster than expected. Was very pleased with Repairs Universe!

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Thumbnail of user claytons14
clayton s.

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