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The company is recognized for offering high-quality products that customers appreciate, leading to positive sentiments regarding product satisfaction. However, significant concerns arise around the clarity and efficiency of their shipping process, with many customers expressing frustration over confusing timelines and delays. The customer service experience is often described as inconsistent, with some representatives providing helpful assistance while others are perceived as dismissive. Overall, while the product quality is a strong point, the company must address communication and operational issues to enhance customer satisfaction and streamline the purchasing experience.
This summary is generated by AI, based on text from customer reviews
The process is so confusing. I get so many mixed messages. Random phone calls from "Rush". Some of the people on the phone will take the time to figure out what was being delivered, most treated me like I was crazy for asking what was being delivered and when. Paid extra. Weeks, months go by and I don't know what is coming from where or when. Pure chaos. Will never order online from Rejuvenation again.