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21 reviews
27 helpful votes

Got a sample product. GREAT stuff! BUT, don't bother to pay the extra for fast shipping. What the website says and what happens in real life are different universes. The website says it takes 24 to 48 hours to ship. OK, that's reasonable. Then it says you'll receive your merchandise in 7 to 10 days for Standard Shipping and 5 to 7 days for 'Rush' which costs extra. It also says you'll get an e-mail with tracking information once your item ships. What the site doesn't tell you is that these are 'working' days, not calendar days. Nor does it mention that it takes 3 days for orders to even be loaded into their system - What?! The computers don't work on the weekends?! Nor does it mention that the days to delivery only start AFTER the order is actually shipped! I placed by order the morning of April 14 which was a Friday and paid for Rush shipping. I assumed Sunday the 16th wouldn't be included in the shipping time. But all the shipping companies work on Saturdays. So, I'm thinking it should have shipped on the 15th but no later than the 17th which is 48 hours from the order time. Based on the website information, I calculated that I'm should receive delivery by the 21st but no later than the 24th. However, as of the 24th, I hadn't received any e-mail for tracking. So I called. I kid you not, if the product wasn't AWESOME, I would have cancelled right then and there. According to their less-than-helpful-and-unbelievably-rude 'Service' person, it takes 2 to 3 'working' days for the order to be entered in to the computer, then another 2 to 3 'working days to ship - and, they don't work Saturday or Sunday or Holidays. My package was, apparently, shipped on the 19th in the afternoon - 5 days after I ordered! I won't get it until the 28th. That is a full TWO WEEKS (11 'working' days) from the date of the order! Seriously, it's not worth paying the extra for rush shipping. PLUS, if you do decide to order, add 7 to 10 'working' days to whatever the shipping time says on the order form online because they are completely incompetent on this matter. What in the world are they doing - waiting on the orders to actually MAKE the product being ordered? In today's electronic world, there really isn't any excuse for it to take more than minutes to be recorded in their computer system and 5 days to ship is simply unconscionable unless you are FULLY INFORMED OF THAT on the website BEFORE YOU MAKE YOUR ORDER - which, as of the writing of this review, you are not.

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