RejuvenationReviews 60

Rejuvenation shipped me some utility hooks twice that were the wrong product. They gave me an assurance with a different item number, that I would get the correct item. I returned both shipments, they credited the cost of the item, but they refuse to credit the shipping. They were at fault, so they should have reimbursed it. I am disputing that amount on my credit card, but what a hassle. I will never order from them again.

I ordered a grid for my copper sink in October 2022 and still do not have it three months later and just was told that it won't be here until April. They still have it listed as in stock. I am so surprised that William Sonoma owns this company.
Customer service is not helpful. They don't return calls. I really wish that I had read the reviews before I ordered. I have asked for a refund, we'll see how much if a battle this will be

I purchased a rather pricey pendant light fixture. The sale went okay but shortly after paying a $75.00 shipping fee and receiving the light, it went on sale and, of course, Rejuvenation would not give me the sale price. The light fixture seems very inexpensive but I paid top dollar. You may want to shop with a good lighting company. I will avoid Pottery Barn, William Sonoma and now Rejuvenation. So overpriced for what you get.

Delivery service is very inconsistent and we only received part of our order, every time we speak with customer service the rest of our order has been lost, found, unable to track and still working to complete our order. Of the chairs we did receive, we never received a delivery confirmation and showed up at our door (luckily we were home) after 7pm. Several are missing the bottom gliders making them inconsistent and unable to use.

Hands down the worst customer service/support ever. Multiple calls, different answers, no accountability.

As a designer I ordered hardware for a project from this site. 3 pulls didn't arrive and 2 of the handles the finish is off. I have been emailing them for almost 3 weeks now with not response. As a designer this is a colossal waste of my time and totally unprofessional. I am considering this fraud at this point and will have AMEX deal with them if there is no response in the next 24 hours. Totally unacceptable.

Did not ship my order on time; back ordered cabinet pulls for months that were stated in stock when I purchased them and I paid a contractor to install them who was hired for a job on a schedule.! Handles never arrived even though we planned months in advance. Rejuvenation not only did not ever cancel out the remaining order, they continued to ship them and charge my card after stating the order was canceled and then after I returned the order they did not refund me: I am still trying to get my refund weeks later, in fragments. It's taken hours and hours of calls to deal with them and get answers on my order and now my refund.! Only for nothing but disappointment and money wasted. $1300 lost!

Rejuvenation has sent the wrong size light fixture to me twice now and they will not accommodate picking their product up. The fixtures are larger and need specific packaging. Reputable companies would be gracious and do whatever it took to fix their mistake and not put the burden on the consumer. Rejuvenation is not one of those companies. Be careful. I have also requested assistance from management but have yet to receive a call. Very disappointing.

I ordered 3 items - a door set, a rug and a rug pad. Of the three items, only one showed up - the rug pad.

The rug was out of stock and I was told in an email to "call around different stores" and find another one. Apparently they aren't motivated enough to find one for a customer (and I work FT and have a kid, I don't have time to call around).

The door set was just a big scam. I was told it has been sold out since January. I ordered it in July and then got weeks of runaround emails telling me to wait. I even spoke to someone on the phone seemed to deal with this all of the time.

Terrible and regrettable experience. I now have ZERO trust ordering anything from this company and will shop elsewhere. I'm also stuck returning the useless rug pad which will take even more of my time.

Ordering from them is more trouble than it's worth. I'm trying to purchase 4 chairs at a cost of nearly $1600 and it couldn't be more difficult. My Amex card was authorized on Thursday for an incorrect amount of $1450 then the correct amount and then on Friday the incorrect amount was finalized and an additional $1000 was authorized.
I was told it would take 12 business days before they could ship - as far as I can tell two of the 4 chairs shipped 30 hours after the order was placed and still I have not gotten a confirmation.
I tried to cancel today and was told - too late - the order has shipped - when I was speaking with customer dis-service he tried to make me believe we were cut off and placed the phone down on the desk where I could hear him typing for 4 minutes. This outfit is garbage.

Rejuvenation is a circus. It is NOT a credible business. Every single order from them has been delayed, backordered, delayed again, damaged. This latest order - my last (I've learned my lesson) - the product was listed as in stock. I called two weeks after the order as no further communication had come regarding my order status. I was told it can take two weeks. I asked for the agent to confirm the sconce was in stock. She said it was and would ship soon. DO NOT BELIEVE THEIR WEBSITE IN STOCK STATUS! Trust me on this. 3 days ago I got an email saying my order had shipped. Yesterday I got an email saying my order is on back order for 2 more months. I called today. Was told the fixture is shipping and the shade is on back order. Then I asked why the tracking wasn't working and was told the label was printed. So it hasn't actually shipped. Asked to speak to a supervisor and was told one would get back to me in 72 hours. This company is adept at giving you the runaround. They use "COVID" 2.5 years later as their excuse for inaccurate information on product availability on their website and don't take responsibility for anything. That's also why they removed reviews from their website. Stay away from Rejuvenation and the Williams-Sonoma Group. There are much better companies to support with your hard earned money!

I spent 2 hours at 2 separate times talking to sales reps to inquire about my order. Neither time yielded me any answers. The only good things, the product seems nice, you can talk to a human. BAD things pile up fast. It started with me getting a WHOLE LOAD of pending charges on my VISA that I didn't recognize. I called and they had me screen shot all my pending charges. No one ever called me back to explain anything. That was just the beginning... Today's call was to inquire about the ACTUAL charges I got on my visa. NONE of these were answered. ALSO
I don't get an invoice unless I ask. Thats nuts, My trade account is still pending, now locked due to too many times trying to access (who did that, not me?!), None of the numbers charged on my visa match my order, the sales reps while live and human have no answers and you can't talk to a "supervisor" they have to submit a request for a supervisor conversation with me. When do you think they will return the call. Never in my previous experience. I was almost going to have my client place the order for their pendants directly but I am SO glad I didn't do that. They would have been lost, confused, angry at this whole horrible process. WHICH, would reflect on me and my business. I don't care how nice a product is. If the customer service is this horrible, they will never hear from me again and I will take the time to place bad reviews on them on as many places as possible.
Oh lastly, Almost NONE of the phone numbers that you see on their website work.
Add that to the list and this is ONE GARGANTUAN NIGHTMARE COMPANY. Stay away at all costs.

We ordered a table in February after checking to confirm the table was in stock and would be soldiered within 4 - 6 weeks. The table arrived at the distribution hub April 28, but no one ever reached out to schedule delivery to our house. After multiple attempts and many frustrating calls they finally scheduled delivery for May 27. When May 27 arrived they cancelled the delivery. I had to make multiple calls to find out what was going on. They sent only the base and not the top. They would not deliver the base (or the rug or chairs we also ordered) until the full order was in. The Table top finally arrived on June 19. We scheduled delivery for June 25 and triple checked that they would deliver the base and top. On June 25 they only delivered the top. They tried to tell me the base was in the box (it clearly wasn't). They are now scheduling delivery of the base for July 20. And all this time; they've had my money. Disgusting. I will never shop another Williams Sonoma, Pottery Barn, Rejuvent brand again. If they can't deliver furniture, what's the point

The worst company to do business with. I am a remodeling contractor spending thousands of dollars a year on materials, and will go out of my way to never to business with them again.

Ordered bath fixtures over 10 months ago. They said they shipped my complete order. I never got it. I asked if they have signature of proof of delivery. They said UPS just dropped it off at the site. My house is in the middle of a remodel. Why would you ship fixtures that are worth over $5k without requesting signature for delivery and why would you allow fixtures to be just left in front of gate without notifying the owner? I requested Rejuvenation to reship the products. They are telling me now that it will take another 10 weeks after already waiting over 10 months for my order. I asked them to see if they could contact their vendor and somehow get them to expedite the products since it's been almost a year and this is holding up my remodel. They said they couldn't do anything about it.

I would give Rejuvenation zero stars for horrible customer service if I could. We placed a $2000 hardware order, and the next day all the hardware we purchased went on sale. I called immediately to ask for a price adjustment since clearly, I overpaid for the hardware if they were able to offer it on sale. They would not adjust the price and refused to let me speak to anyone other than the customer service rep that answered the phone. I asked multiple times to speak to a supervisor, and she told me I couldn't. It will actually cost their company more money for me to return the hardware and reorder it. Wouldn't you think a huge company like this would understand that principle? And wouldn't you think they would want to treat their loyal customers fairly and earn their trust? I'm so disappointed and will never order from this overpriced company again.

WILLIAMS Sonoma (Rejuvenation sister company of Williams Sonoma)

Order#WO******* and WO*******
Rejuvenation changed the price on our orders without our consent to a much higher amount. They shipped the items even after I told them "NO, I will not pay that "!
Then they said we had to return the items to get our money back, which we immediately did, see attachment.

They agree we are owed a refund, but they never actually issue it. We have contacted them approximately 20 times to get this resolved.

Now they are saying we owe them $41.67 and that they can't proceed with our refund unless we agree to give the $41.67 dollars. They don't say what the $41.67 dollars is for, but we agreed to it so we can get some of our money back.

Cody left us a voice-mail saying they had to deduct 41.67. We still have the voice-mail as evidence if needed.

Here is a copy of OUR email agreeing to pay the $41.67 dollars... Sent to:
Cody L Bowcut (cbowcut)
Order Processing | Chargebacks
"We have reviewed the documents you sent and satisfactorily reconciled our orders. You may proceed with the two refunds of $44.08 and $144.11 totalling $192.15 minus the balance due amount of $41.67.
Please credit our Visa ending...#### with the net refund of $150.48."

They keep telling us they will refund but never do. They fraudulently used our visa card to charge us a higher price WHICH WE DID NOT AUTHORIZE THEM TO DO!

They sent me one of two matching parts. The other kept being delayed for months. Fine maybe not their fault. Finally I gave up and they would not take back and refund the one sent because it was past the return date. They could have made two customers happy by taking mine back (still unboxed) and sending it to a back ordered customer. Why? Too much effort I can only guess. In any event. Their products are not unique and can be found elsewhere and that is what I would suggest.